Help to recover my account

[iM# arclite]

I was left without playing a rhythm. I came back now but the tera changed and the new launcher doesn't have my chars.

How do I migrate or retrieve my characters?

[[CM]threea]

Hello, in case you were an NA player playing in EME version, you should have migrated your account before 18/12/2020. In case you did not, there is unfortunately no way to do so now. Information about the NA migration: http://gf.link/teraamericafaq

In case you are not affected by the above and you always played via Gameforge, please contact our support team with all the details and they should be able to give you more information about your case: https://gf.link/terasupportguide

[Noodle!]

lmao i had over 200 dollars invested in tera and now im removing it from my account what a disgusting business decision shame on you for stealing from me...

[soulcaliber345]

Originally posted by Noodle!:

lmao i had over 200 dollars invested in tera and now im removing it from my account what a disgusting business decision shame on you for stealing from me...

It's your fault for not realizing that En Masse went out of business and that the game switched over. You should have gotten Emails warning you of the change and migrated your progress over.

[大猩猩战术]

Originally posted by soulcaliber345:

Originally posted by Noodle!:

lmao i had over 200 dollars invested in tera and now im removing it from my account what a disgusting business decision shame on you for stealing from me...

It's your fault for not realizing that En Masse went out of business and that the game switched over. You should have gotten Emails warning you of the change and migrated your progress over.

You say that like this practice is justified. I dont care if i have been contacted or not, the only real value of a MMO is its persistence, if you cant even provide that then what value does your product have?

[Kavalexseyr]

gameforge isn't enmasse, you payed gameforge nothing, why does noone get this

[Nazrogal]

Doesn't matter what anyone says, things should have been automatically migrated to the associated steam account regardless of the action taken by the player. Don't defend greedy ass companies especially the one where games go to die.

[Kavalexseyr]

Originally posted by Nazrogal:

Doesn't matter what anyone says

The internet in a nutshell

[Frog]

Originally posted by Kavalexseyr:

gameforge isn't enmasse, you payed gameforge nothing, why does noone get this

Because it's not as simple as this. This is a business with a F2P model, so they should understand the value of offering services to players who have never spent any money and how customers value the things which have been paid for. Despite this, they chose to delete anyone who didn't opt in to this transfer without considering that they didn't succeed in communicating with everyone. They chose to erase the valued assets of customers who spent money to acquire said assets. They chose to leave no recovery path when it would have cost nearly nothing to back up the player data for future restoration. All of these choices reflect on the company as a whole and whether past, present, and future customers want to do business with them. I can guarantee you that this decision has cost them paying customers, because no sane individual gives more money to a company who has proven that it regards their purchases as something to be easily deleted.

For my part, I never received an email from Enmasse or from Gameforge about this, and that is on them. Their failure to communicate with me caused me to be unaware that this was happening. This resulted in them deleting several hundred dollars worth of assets that I had paid for. Now, I want to play again, but everything is gone through no fault of my own. I will never do business with this company in the future and will badmouth them at every opportunity to ever gamer friend I have and any time this topic comes up. It will be my anecdote for any related story, and you can be certain that I will remember to mention the company.

[Nazrogal]

Any game that gets taken over by Gameforge is automatically removed from my account, Gameforge is where games go to die.

[Noodle!]

Originally posted by CMthreea:

Hello, in case you were an NA player playing in EME version, you should have migrated your account before 18/12/2020. In case you did not, there is unfortunately no way to do so now. Information about the NA migration: http://gf.link/teraamericafaq

In case you are not affected by the above and you always played via Gameforge, please contact our support team with all the details and they should be able to give you more information about your case: https://gf.link/terasupportguide

LOL!, NOW YOU ARE OUT A JOB! HAHAHAHAHAHHAHAHAHHAH