Where is my character?

[N1TroX]

Hi, well first of all I played Tera when it was able to play throught steam a couple years ago, then it was off from steam, then it come back, well i had a character there I believe it was in Killian's server, I can't remember right now. Anyways that's not the issue, I can actually log into gamersforge , but when I enter the servers, some of them kicks me out, but killian let me, I found out there is no char, I had one with skins and all those things, I tried to find out how to send a Ticket but I can't use my current Gameforge login, what the hell should I do? I'm not going to create a char to just register a new account and post a ticket, that would be stupid.

Is there any other way? Suggestions? Thanks

[Sunflare]

Hi there,

A lot of things have changed in the past couple of years, including which version of the game is on Steam and which region it covers.

Your profile says you have some 100 play hours on the American version, published by EnMasse. It's possible you've never actually played the European version, published by Gameforge, via Steam.

If you can log into the European website[tera-europe.com], you will be able to see what characters you have[en.tera.gameforge.com] without logging into the game. There's also a Steam login option in case you have(n't) linked your profile.
It's also possible you've made a second account without realising it.

You can contact Support either directly from your Support account[support.tera-europe.com] or via your Steam login.[tera.support.gameforge.com] If you choose the first option, you need to make a separate registration for the Support system with the same e-mail address. If you go via Steam, you don't need to register again.

Good luck! o/

[N1TroX]

Thanks for the answer Sunflare,

I found out I have the characters under an American Server, they told me it is not posible to transfer them to European as they don't even share the same database for that. He told me to download the Launcher from Enmasse instead, But I want to play it thru steam, Is there any chance I can change the region in the launcher or something? or Only Europeans can play thru steam?

[Sunflare]

Originally posted by N1TroX:

Is there any chance I can change the region in the launcher or something? or Only Europeans can play thru steam?

Europeans play TERA EU through Steam. Americans player TERA NA through Steam. The reason for this publishing rights. However, you can still play without Steam. And if you really want to log into the NA region via Steam, you can do it by making the Steam launcher download the American version instead with a custom shortcut.
Tera Steam version should be NA servers

You should bear in mind that your ping is likely to be significantly higher in other regions. 100 playtime hours is not that much, actually. You can start over on the EU version. The resources you have on NA are likely to be very low for anyway, so unless you paid a lot of real money on cosmetics, it won't make much difference.

[N1TroX]

Appreciate your help, gonna download NA version thru the steam app id from the other thread, I usually have good ping in NA servers, around 60-70 well, I had some of the cosmetics, also good sets and some special items from events, so I would not loose it. Thanks again!