Tera Account Blocked

[ｘＳＫ ΛＹＮＥ]

So uhm.. Yup.

First time running through Steam (for the GF version), clicked "Play via Steam" and I'm greeted with a pop-up stating my account has been blocked and to contact support. Last time I contacted GameForge support, it took them forever to respond.

Is anyone else having this same issue?

[Yukimura]

Nyoka|CM の投稿を引用：

Hello elyazalee,
You should be able to access TERA via Steam without any issues now :)

help me please

[Sunflare]

Demon Of The Hidden Mist の投稿を引用：

i am having the same issue , giving me an error saying account blocked whenever i try to click on Link steam account

Do you see an error message when trying to log into the tera-europe.com]TERA website?[http//tera-europe.com%5DTERA+website]
What country are you from?
Tera EU Support[tera.support.gameforge.com]will reply to you on Monday because they, surprisingly for a digital services business, don't work over the weekend.

[Yukimura]

Sunflare の投稿を引用：

Demon Of The Hidden Mist の投稿を引用：

i am having the same issue , giving me an error saying account blocked whenever i try to click on Link steam account

Do you see an error message when trying to log into the tera-europe.com]TERA website?[http//tera-europe.com%5DTERA+website]
What country are you from?
Tera EU Support[tera.support.gameforge.com]will reply to you on Monday because they, surprisingly for a digital services business, don't work over the weekend.

i keep moving from country to country , Cyprus , Ukraine , Kuwait ,Egypt

[Sunflare]

Demon Of The Hidden Mist の投稿を引用：

i keep moving from country to country , Cyprus , Ukraine , Kuwait ,Egypt

Have you played TERA before? Logging in from different locations could lead to an account block as a security measure. You gotta wait for Support to reply to you. Explain the situation and it should be OK.

[Yukimura]

Sunflare の投稿を引用：

Demon Of The Hidden Mist の投稿を引用：

i keep moving from country to country , Cyprus , Ukraine , Kuwait ,Egypt

Have you played TERA before? Logging in from different locations could lead to an account block as a security measure. You gotta wait for Support to reply to you. Explain the situation and it should be OK.

i saw that ( Nyoka|CM ) has been helping people on here so thats why i am asking for help on here as well as on their website

[Sunflare]

Demon Of The Hidden Mist の投稿を引用：

i saw that ( Nyoka|CM ) has been helping people on here so thats why i am asking for help on here as well as on their website

That was over a year ago, shortly after TERA EU was added to Steam. Good luck getting help now!

[Hs.?]

Account Blocked :)

[Sunflare]

Hs.? の投稿を引用：

Account Blocked :)

Someone's been a naughty boy, it seems.

[pontxoo]

I cant play with my old account. "delay creating your account" WTF??? I HAD AN ACCOUNT....

[Ricael Blackheart]

I have same problem. First time trying to get into game with Steam and getting that message "Account blocked." Can someone help. Where should I look for help? I tried to ask support directly from GF but I can't send them ticket it just does not want to send ticket.

[Sunflare]

Lupus Dei BiH の投稿を引用：

I have same problem. First time trying to get into game with Steam and getting that message "Account blocked." Can someone help. Where should I look for help? I tried to ask support directly from GF but I can't send them ticket it just does not want to send ticket.

Try your mobile phone's connection. If it works, just log in with it, then close the client (not the launcher!), switch back to your home broadband connection and press PLAY again.
See what it tells you on the old account management page.[account.tera.gameforge.com]
In order to write to Support,[tera.support.gameforge.com] you need a separate registration. You can also use your Steam login which will do just that - create a support system profile for you. Bear in mind that they don't work over the weekend, believe it or not, so you'll get a reply on Monday or Tuesday.

[RoguePenguin83]

It's May 2018 and this is still happening. Just tried to play for the first time and got this problem....my account is blocked.

[Sunflare]

ChAsE1983 の投稿を引用：

It's May 2018 and this is still happening. Just tried to play for the first time and got this problem....my account is blocked.

Just write to Support[tera.support.gameforge.com] to unflag your account as blocked. Make sure to ask them what caused this, as you've never played before, nor using a VPN and you're from Europe, then please post their reply. They usually reply within 1 working day. Use the reply button if they feed you some nonsense the first time around and insist on getting an explanation for this issue.

Cheers!

[dandi]

I have the same problem. I was playing tera normally when i stopped for a while, i reset my windows i dind't install tera back. A few days ago i decided to play the game again with a friend. After it was done downloading i wanted to launch the game but nothing happen. I installed the game in the normal launcher. When it was done i tried logging in to my account when suddenly it said account has been blocked. I tried to contact support but i cant log in to any account when i try to do that. I made a gameforge account tried to login with that but even then it said incorrect password, when i try to reset the password it said that they are not sure if they know the email. I've done some research and i've seen people saying account get blocked after they used VPN's but i know for a fact i have not changed or switched my IP. Why is my account blocked? i haven't cheated and from what i know i did not break the rules.

[Sunflare]

El Patron の投稿を引用：

I tried to contact support but i cant log in to any account when i try to do that.

In order for you to contact Support[support.tera-europe.com], you need to create a support system account, i.e. you gotta register there.
Alternatively, use your Steam ID[tera.support.gameforge.com] to log into the support system. This will automatically create a support account for you which you can later link to your normal support account, just like you do with a Steam created Tera game account.

Once logged in, write a message asking them to restore account access. Answer whatever questions they might have about your account and it should be fixed within a day or two. They won't reply before tomorrow though. Also, not working at weekends, so make sure you reply fast, otherwise you'll have to wait until Monday.