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If this is the case, your boyfriend needs to download the game directly, without Steam. https://www.youtube.com/watch?v=OJrN7aaY9FI
If his connection isn't mega fast, he could use some of the NA files he's already got by downloading only the EU launcher files, then executing a repair. This might save him 2/3 of the download.
IMO ping is nearly the same for European players since the NA connection is more stable and strong, and the European not so good which makes it almost even.
If you eventually want to join NA the server Mount Tyrannas is the same as Killian is to Europe.
If your friend can see Mount Tyrannas server, he's on NA.
https://forums.enmasse.com/tera/discussion/15461/bam-event-server-crash
https://forums.enmasse.com/tera/discussion/14980/server-lag
https://forums.enmasse.com/tera/discussion/14828/lmao-first-was-trash-servers-that-lag-spikes-now-i-get-disconnected-every-2-mins
https://forums.enmasse.com/tera/discussion/14672/can-your-servers-stop-being-trash
https://forums.enmasse.com/tera/discussion/14644/server-issues
That's news to me, Enmasse servers were awesome 2 years ago. Many people from Europe migrated to NA, but I do see a lot of people on Killian today.