Mabinogi Fixes

[Arolust]

This thread is to give users a nice simple tidy list of different things you can do to help fix problems you might be having. Pro-tip; Use "ctrl+f" and search for specific terms.

System Requirements

(2/9/2016) Check Here[mabinogi.nexon.net]
OS: Windows 7 or higher
CPU: Dual Core 2.5Ghz or better
RAM: 4GB or higher
Graphics: GeForce 7600GS/Radeon X1300 or better
HDD: 8GB
DirectX: Direct 9.0c or newer
Web Browser: IE8/Firefox/Chrome
*system requirements are meant as a guideline, and recommended (as above) is not lowest it will run on.

Tier 1 Fixes

These fixes are simple/general fixes or troubleshooting that will bring no harm by trying them, and can even yield additional helpful information. Always try starting here, these are in NO particular order.

Run as Admin
This will some times help with permission issues, such as writing to a file/folder.

1. Right click steam shortcut/exe and click "Run as Administrator"

Alternatively you can run an individual game as admin.
1. Navigate to steam games library.
2. Right click mabinogi and click "Create Desktop Shortcut"
3. Navigate to desktop, and right click the mabinogi shortcut.
4. Click on "Run as Administrator".

Stop Mabinogi From Running
Sometimes theres an issue where steam still thinks mabinogi is running when its closed do to an issue, this will ensure mabinogi is not running in the background.

1. Open task manager
2. Go to Processes
3. Look for Client.exe, gameoverlayUI.exe, BlackCipher.aes, or iExplorer.exe
4. Close them

fix reported by Oo_That_Guy_oO

Verify File Integrity
This will use steam to make sure you are not missing any files.

1. Open steam, and navigate to your game library.
2. Right click mabinogi, click properties.
3. Navigate to "Local Files" tab, and click on "Verify integrity of game cache..."

Start Steam As Admin
This will sometimes fix "Failed to startup Steam Modules" issue.

Option 1 (temp):
1. Right click steam, run as admin.

Option 2 (perm):
1. Go to your steam folder, found in C:\Program Files (x86)\Steam.
2. Find "Steam.exe" (.exe may not be visible).
3. Right click it, select "properties", and go to the compatibility tab.
4. At bottom make sure to check mark "Run this program as an administrator", apply, than ok.

Weapon Randomly Switching
This usually happens when you have melee in one slot, and dual guns in the other.

1. Start and login to mabinogi.
2. Open "Menu", found at left most side of bottom bar next to hp, mp, sp.
3. Open Options.
4. In the new window that has opened, click on "Game" at the top, near the middle, under "Reserve Attack", uncheck "Auto Combat".

NPC Overlay Covering Text
This is a fix for when your NPC image/pic is laying over the text for the NPC when talking to them. Presented by community mod shoog.

1. Start and login to mabinogi.
2. Open "Menu", found at left most side of bottom bar next to hp, mp, sp.
3. Open Options.
4. In the new window that has opened, beneath the resolution option, change "Color depth" to 16bit.

Login To The Website
Token is invalid.(auth error code: 20100, Undefined thirdparty return) (52) fix.

1. Navigate to http://mabinogi.nexon.net
2. Login to your account (use steam email, if first time on website you will have to reset/forgot password).
3. After logining, launch Mabinogi.

Original thread found HERE

Run Default.reg
Running default.reg will reset your registry entries for Mabinogi, this includes some of your in game settings, which can fix some graphics card cant run mabinogi issues.

1. Navigate to "steam\steamapps\common\Mabinogi" (or you can go to your games library, right click mabinogi, click properties, go to "Local files" tab, click on "Browse local files...")
2. Find "default" its file extension is ".reg" and double click it to run it.
3. It should have a popup warning about registry changes, do not worry, it only resets mabis related entries.

Play In Window Mode
Playing in window mode is known to be less problematic, try it out (you can stretch window same as other windows using mouse still).

Option 1:
Alt+Enter once in game should switch to window mode.

Option 2:
The setting to switch from window to full screen can be found in the menu in game, under change channel.

Cut Scene Crash (Will Not Fix For Every One)
This is for the Cut Scene Crash, including boss cut scenes, easy to try.

Do Not Skip Cut Scenes, Let Them Play All The Way.

Turn Off Quest Info
Turning this off has shown to fix some crashes and some general lag. Also Turn off quest tracking with this.

1. Login to world.
2. Open menu (bottom left next to HP).
3. Open "Options".
4. Navigate to "Game" tab.
5. In game tab, navigate to "ETC." tab.
6. Check "Hide Quest Info" found under "Skip all transformation cut-scenes" and above "Dont display todays tip."

Turn Off Quest Tracking
There use to be issues with Quest tracking causing crashes during certain cut scenes, not sure if its still happening.

1. In Game, press Q.
2. In the Quest window, make sure everything is UNchecked.
3. If quest tracking window is open, close it.

Secondary Password Reset
These are the steps for reseting your 2nd password for those having issues.

1. Reset your secondary password if you havent already, Mabi/vindictus use same process[support-vindictus.nexon.net] (replace step 3 with "Go to manage account").
-Or go HERE[mabinogi.nexon.net]
-Make certain you got the confirmation that its been reset as show in the instructions.
2. Log in as you normally would all the way to the secondary password screen (shown here)
-For steam this screen is right after clicking "Start Game".
3. Whatever password you first input will become your new secondary password (you may have to enter it twice to confirm, again no prompt), follow these rules...
- Your password must be between 6-16 characters in length.
- You cannot use your Nexon Account ID, and it cannot be the same as your primary account password.
- It must contain at least one letter and one number.

2nd password entry screen picture contributed by ZenoParadox.

Tier 2 Fixes

These fixes can be less simple than tier one but should pose little to no difficulty. These fixes may be a bit more intrusive, requiring changing computer settings.

Disable Anti-Virus/Defender/Windows Firewall
Some times your anti-virus, firewall, or defender can block internet traffic for mabi, or delete files, or even pose permission issues, can also cause white screen issues. Defender is the least likely suspect.

Firewall:
1. Open Control Panel.
2. In top right corner, search for "firewall", open "Windows Firewall".
3. In left pane, click "Turn windows firewall on or off"
4. Turn all options to off

Defender:
1. Open Control Panel.
2. In top right corner, search for "defender", open "Windows Defender".
3. Click Tools, and then click Options.
4. Click Administrator, select or clear the Use this program check box, and then click Save.

Anti-Virus:
This differs depending on your personal anti-virus. Most of the time you can find its icon in your system tray, right click it and disable.

Add Mabi To DEP Exclusions List by This User

Publicado originalmente por Anime is haram:

...
1.Go to Control Panel
2.Go to System
3.Click on Advanced System Settings
4.Click Settings(it should be by Performance)
5.On the tabs click Data Execution Prevention
Now the next step requires you to know where the mabinogi installation folder is at.
Since you downloaded it off steam the default place is
C:\Program Files (x86)\Steam\SteamApps\common\Mabinogi
Now that you know where the Mabi is located head on to step 6.
6.When you are at Data Execution Prevention click on add. You need to look for the Mabinogi folder and open it.
7. Once inside look for client or client.exe and open it to add it.
8. Once you are done you can close everything and check if Mabinogi works.

The original Thread is HERE

Turn Off Mouse Trails
This fixes the issue of not seeing the curser in game.

1. Open control panel
2. Navigate to "Ease of Access Center"
3. Click on "Make the mouse easier to use"
4. Near the bottom, click on "Mouse Settings"
5. Navigate to "Pointer Options" tab
6. Uncheck "Display pointer trails"

Set UAC To Lowest Option
This is to avoid the "invisible" UAC popup when running mabinogi, think of it as just making sure its not an issue.

1. Open control panel.
2. Click on "User Accounts".
3. Click on "Change User Account Control Settings".
4. Slide all the way to bottom "Never Notify".

Tier 3 Fixes

These fixes are a bit more intrusive, requiring downloads, installs/uninstalls, or even driver changes.

Nexon Game Security
This problem will show itself more when all nexon games dont work, often mabi will not run, or show in task manager.

Originally posted by Basil Fawlty
1. Install another Nexon game with Nexon Game Security(Or use one already installed).
2. Confirm that it runs correctly (might require restarting your computer, did for me).
3. Go to the nexon games installation directory and copy the BlackCipher folder to your desktop.
4. Go to your Mabinogi installation directory and rename that BlackCipher folder to BlackCipher-backup or something similar.
5. Move the BlackCipher folder you copied from MapleStory into the Mabinogi folder.

Mabinogi Black Everywhere (Not Crash, Not Frozen)
This was a known issue with windows 8+ and intel HD 4k graphics. This issue should have been fixed with more recent driver updates. Just in case I will post it.

Option One:
1. Download older driver for your graphics, something for windows 7.
2. Open File explorer, right click my computer/my pc, click manager.
3. In Manager, navigate using left pane, go to "Device Manager".
4. In right pane, double click "Display Adapters".
5. Right click your graphics device shown there, open "Properties".
6. Navigate to tab "Drivers", click on "Uninstall".
7. After finishes, reboot your computer.
8. Once you have rebooted, install the driver you downloaded from step 1.

Option Two:
Run using a different graphics option (only usable if you have a graphics card)

Option Three:
Opening the dressing room can temp fix issue.

Direct Launch is no longer supported
On March 22, 2017 Nexon removed the direct launcher option for Mabinogi, requiring you to run it through steam, or through Nexon Launcher.

Option A. Download Nexon Launcher Here[mabinogi.nexon.net].
Option B. Download Steam, then install Mabinogi through steam Here.

*This was just an idea i came up with for a general fixes/troubleshooting thread, information maybe outdated, misinterpreted, or even wrong at times, please give ideas for changes/additions, including but not limited to; New tiers. Tier changes. Description changes. Issue fixes. Issue changes. Fix changes. Issues (though without clear fix wont be posted).

[Dante]

Publicado originalmente por Paul Hollywood Frying an Egg:

I havn't set a secondary password yet but it's skipping the normal login screen and going right to the secondary password screen. I can't reset the secondary password because I don't have a maginogi character.

Thats new for me, its virtually impossible to skip secondary password since they forced that option on the players. I honestly am happy for ya but not doing secondary password entries does not help your case on being allowed to play and don't get me started with vindictus. Vindictus scrambles the words an numbers so not all of the keys an numbers show so its virtually impossible to log into that one reason why I quit playing that one.

Far as your issues concerned if ya cant access it you are not allowed to play, don't recall the steps but if secondary password demands pop up after true log in credentials been done and 2nd password is being demanded you have to go to the website page and log in there being secondary password is not required * thank heavens for that!* and its somewhere in your settings there you create or change your secondary password required to play games.

Once ya do that if your game decides this time to give you that option to input 2nd password put in the one ya just made *again via website ONLY* and then ya should be brought immediately into character creation screen. If it don't pop up 2nd password demands still only thing you can do is uninstall and reinstall the game from scratch and that should hopefully fix your issue. If it does not contact nexon about the bug for 2nd password demand screen not popping up and hopefully they might have a solution.

Huge tip for ya being your apparently entirely new to this game you must make sure your characters and pets you aquire are all made in the server your friends have made theirs in otherwise you will not be able to play with your friends and pets will not be accessable for your character\s for that server and you have to delete the pet an purchase it all over again cuz there is no way to change the server your pet was created in and after you delete them they are lost forever & you cannot get reimbursed (Nexon desperately need to make that clear to new players cuz they don't mention it anywheres). Free characters can but again must be deleted and done same way as pets but ya don't have to pay for free characters again, however, lest they changed that you have to wait 24-48 hours before you can use your free character card to make another again. Hope this helped and best of luck!

[nightmare-eyes]

I don't have the game open, but steam still says it's running. I tried the fix above and none of the listed processes were running.

[Arolust]

Publicado originalmente por 5acc12:

I don't have the game open, but steam still says it's running. I tried the fix above and none of the listed processes were running.

Try searching for and stopping "eTracer.exe".

[Zebuun]

Go in task manager and force it to close.

[하은이]

Help!! I just got this game and I reset my password for nexon and then that account got temporarily deactivated. Trying a new email I made a new account with a different email and tried logging in through steam and now every time I try lauching the game I get this "Token is invalid.(auth error code: 20100, Undefined thirdparty return) (52)" PLEASE HELP I dont know what to do or how to fix it.

[cymba870]

hi

[Arolust]

Publicado originalmente por haeun's gamez:

Help!! I just got this game and I reset my password for nexon and then that account got temporarily deactivated. Trying a new email I made a new account with a different email and tried logging in through steam and now every time I try lauching the game I get this "Token is invalid.(auth error code: 20100, Undefined thirdparty return) (52)" PLEASE HELP I dont know what to do or how to fix it.

Please refer to this post.

https://steamcommunity.com/app/212200/discussions/0/1693795812303429076/

[Yor]

When I get to the character creation after I click next after typing my name it asks me where Pinnacle Studio 14 is and that it can't find it, and it just gets stuck and I have to go to task manager to close it. Pinnacle studio is a video editing software? Why is it asking me for it and why is it stopping me from making a character?

[Arolust]

Publicado originalmente por Blank:

When I get to the character creation after I click next after typing my name it asks me where Pinnacle Studio 14 is and that it can't find it, and it just gets stuck and I have to go to task manager to close it. Pinnacle studio is a video editing software? Why is it asking me for it and why is it stopping me from making a character?

As far as I can tell, that has nothing to do with mabinogi, something else on your pc is doing it.

Mabinogi is not in any way affiliated with, and does not use in any way, Pinnacle Studio.

Try to use task manager to prevent startup programs (restart after, than run mabi). Also might want to verify your mabi files. Also maybe just deleting all files and reinstalling to insure theres no extra rogue files (last resort).

It sounds like some software is trying to activate pinnacle studio to record gameplay but cant find it, so it asks you where it is.

[Zebuun]

Disable pinnacle studio if you have it.

[Yor]

Publicado originalmente por Thunder Emblem:

Disable pinnacle studio if you have it.

I don't have it in the first place.

(Edit:) I found it in my programs, gonna uninstall it. Not my computer but I don't think anyone uses it as the person who originally owned it and then handed it down to my mom doesn't ever use thic pc. Gonna run Mabi now and see if it works

(Edit2:) Ayyy, I got in.

[Zebuun]

[EclipseDarkling]

i always have issues remembering that stinking secondary password you have to type to get in the game. I am just wondering if there are any methods to change the secondary password? I just wanna play Mabi!!!!

[Arolust]

Publicado originalmente por ultrainstinctveeto:

i always have issues remembering that stinking secondary password you have to type to get in the game. I am just wondering if there are any methods to change the secondary password? I just wanna play Mabi!!!!

Only way is to reset it through the Nexon site account options.

[Zebuun]

If you’re just starting Mabinogi I suggest not downloading it from steam. Download it from the nexon site because the steam version limits you a lot and is buggy at times.