Mabinogi Fixes

[Arolust]

This thread is to give users a nice simple tidy list of different things you can do to help fix problems you might be having. Pro-tip; Use "ctrl+f" and search for specific terms.

System Requirements

(2/9/2016) Check Here[mabinogi.nexon.net]
OS: Windows 7 or higher
CPU: Dual Core 2.5Ghz or better
RAM: 4GB or higher
Graphics: GeForce 7600GS/Radeon X1300 or better
HDD: 8GB
DirectX: Direct 9.0c or newer
Web Browser: IE8/Firefox/Chrome
*system requirements are meant as a guideline, and recommended (as above) is not lowest it will run on.

Tier 1 Fixes

These fixes are simple/general fixes or troubleshooting that will bring no harm by trying them, and can even yield additional helpful information. Always try starting here, these are in NO particular order.

Run as Admin
This will some times help with permission issues, such as writing to a file/folder.

1. Right click steam shortcut/exe and click "Run as Administrator"

Alternatively you can run an individual game as admin.
1. Navigate to steam games library.
2. Right click mabinogi and click "Create Desktop Shortcut"
3. Navigate to desktop, and right click the mabinogi shortcut.
4. Click on "Run as Administrator".

Stop Mabinogi From Running
Sometimes theres an issue where steam still thinks mabinogi is running when its closed do to an issue, this will ensure mabinogi is not running in the background.

1. Open task manager
2. Go to Processes
3. Look for Client.exe, gameoverlayUI.exe, BlackCipher.aes, or iExplorer.exe
4. Close them

fix reported by Oo_That_Guy_oO

Verify File Integrity
This will use steam to make sure you are not missing any files.

1. Open steam, and navigate to your game library.
2. Right click mabinogi, click properties.
3. Navigate to "Local Files" tab, and click on "Verify integrity of game cache..."

Start Steam As Admin
This will sometimes fix "Failed to startup Steam Modules" issue.

Option 1 (temp):
1. Right click steam, run as admin.

Option 2 (perm):
1. Go to your steam folder, found in C:\Program Files (x86)\Steam.
2. Find "Steam.exe" (.exe may not be visible).
3. Right click it, select "properties", and go to the compatibility tab.
4. At bottom make sure to check mark "Run this program as an administrator", apply, than ok.

Weapon Randomly Switching
This usually happens when you have melee in one slot, and dual guns in the other.

1. Start and login to mabinogi.
2. Open "Menu", found at left most side of bottom bar next to hp, mp, sp.
3. Open Options.
4. In the new window that has opened, click on "Game" at the top, near the middle, under "Reserve Attack", uncheck "Auto Combat".

NPC Overlay Covering Text
This is a fix for when your NPC image/pic is laying over the text for the NPC when talking to them. Presented by community mod shoog.

1. Start and login to mabinogi.
2. Open "Menu", found at left most side of bottom bar next to hp, mp, sp.
3. Open Options.
4. In the new window that has opened, beneath the resolution option, change "Color depth" to 16bit.

Login To The Website
Token is invalid.(auth error code: 20100, Undefined thirdparty return) (52) fix.

1. Navigate to http://mabinogi.nexon.net
2. Login to your account (use steam email, if first time on website you will have to reset/forgot password).
3. After logining, launch Mabinogi.

Original thread found HERE

Run Default.reg
Running default.reg will reset your registry entries for Mabinogi, this includes some of your in game settings, which can fix some graphics card cant run mabinogi issues.

1. Navigate to "steam\steamapps\common\Mabinogi" (or you can go to your games library, right click mabinogi, click properties, go to "Local files" tab, click on "Browse local files...")
2. Find "default" its file extension is ".reg" and double click it to run it.
3. It should have a popup warning about registry changes, do not worry, it only resets mabis related entries.

Play In Window Mode
Playing in window mode is known to be less problematic, try it out (you can stretch window same as other windows using mouse still).

Option 1:
Alt+Enter once in game should switch to window mode.

Option 2:
The setting to switch from window to full screen can be found in the menu in game, under change channel.

Cut Scene Crash (Will Not Fix For Every One)
This is for the Cut Scene Crash, including boss cut scenes, easy to try.

Do Not Skip Cut Scenes, Let Them Play All The Way.

Turn Off Quest Info
Turning this off has shown to fix some crashes and some general lag. Also Turn off quest tracking with this.

1. Login to world.
2. Open menu (bottom left next to HP).
3. Open "Options".
4. Navigate to "Game" tab.
5. In game tab, navigate to "ETC." tab.
6. Check "Hide Quest Info" found under "Skip all transformation cut-scenes" and above "Dont display todays tip."

Turn Off Quest Tracking
There use to be issues with Quest tracking causing crashes during certain cut scenes, not sure if its still happening.

1. In Game, press Q.
2. In the Quest window, make sure everything is UNchecked.
3. If quest tracking window is open, close it.

Secondary Password Reset
These are the steps for reseting your 2nd password for those having issues.

1. Reset your secondary password if you havent already, Mabi/vindictus use same process[support-vindictus.nexon.net] (replace step 3 with "Go to manage account").
-Or go HERE[mabinogi.nexon.net]
-Make certain you got the confirmation that its been reset as show in the instructions.
2. Log in as you normally would all the way to the secondary password screen (shown here)
-For steam this screen is right after clicking "Start Game".
3. Whatever password you first input will become your new secondary password (you may have to enter it twice to confirm, again no prompt), follow these rules...
- Your password must be between 6-16 characters in length.
- You cannot use your Nexon Account ID, and it cannot be the same as your primary account password.
- It must contain at least one letter and one number.

2nd password entry screen picture contributed by ZenoParadox.

Tier 2 Fixes

These fixes can be less simple than tier one but should pose little to no difficulty. These fixes may be a bit more intrusive, requiring changing computer settings.

Disable Anti-Virus/Defender/Windows Firewall
Some times your anti-virus, firewall, or defender can block internet traffic for mabi, or delete files, or even pose permission issues, can also cause white screen issues. Defender is the least likely suspect.

Firewall:
1. Open Control Panel.
2. In top right corner, search for "firewall", open "Windows Firewall".
3. In left pane, click "Turn windows firewall on or off"
4. Turn all options to off

Defender:
1. Open Control Panel.
2. In top right corner, search for "defender", open "Windows Defender".
3. Click Tools, and then click Options.
4. Click Administrator, select or clear the Use this program check box, and then click Save.

Anti-Virus:
This differs depending on your personal anti-virus. Most of the time you can find its icon in your system tray, right click it and disable.

Add Mabi To DEP Exclusions List by This User

Publicado originalmente por Anime is haram:

...
1.Go to Control Panel
2.Go to System
3.Click on Advanced System Settings
4.Click Settings(it should be by Performance)
5.On the tabs click Data Execution Prevention
Now the next step requires you to know where the mabinogi installation folder is at.
Since you downloaded it off steam the default place is
C:\Program Files (x86)\Steam\SteamApps\common\Mabinogi
Now that you know where the Mabi is located head on to step 6.
6.When you are at Data Execution Prevention click on add. You need to look for the Mabinogi folder and open it.
7. Once inside look for client or client.exe and open it to add it.
8. Once you are done you can close everything and check if Mabinogi works.

The original Thread is HERE

Turn Off Mouse Trails
This fixes the issue of not seeing the curser in game.

1. Open control panel
2. Navigate to "Ease of Access Center"
3. Click on "Make the mouse easier to use"
4. Near the bottom, click on "Mouse Settings"
5. Navigate to "Pointer Options" tab
6. Uncheck "Display pointer trails"

Set UAC To Lowest Option
This is to avoid the "invisible" UAC popup when running mabinogi, think of it as just making sure its not an issue.

1. Open control panel.
2. Click on "User Accounts".
3. Click on "Change User Account Control Settings".
4. Slide all the way to bottom "Never Notify".

Tier 3 Fixes

These fixes are a bit more intrusive, requiring downloads, installs/uninstalls, or even driver changes.

Nexon Game Security
This problem will show itself more when all nexon games dont work, often mabi will not run, or show in task manager.

Originally posted by Basil Fawlty
1. Install another Nexon game with Nexon Game Security(Or use one already installed).
2. Confirm that it runs correctly (might require restarting your computer, did for me).
3. Go to the nexon games installation directory and copy the BlackCipher folder to your desktop.
4. Go to your Mabinogi installation directory and rename that BlackCipher folder to BlackCipher-backup or something similar.
5. Move the BlackCipher folder you copied from MapleStory into the Mabinogi folder.

Mabinogi Black Everywhere (Not Crash, Not Frozen)
This was a known issue with windows 8+ and intel HD 4k graphics. This issue should have been fixed with more recent driver updates. Just in case I will post it.

Option One:
1. Download older driver for your graphics, something for windows 7.
2. Open File explorer, right click my computer/my pc, click manager.
3. In Manager, navigate using left pane, go to "Device Manager".
4. In right pane, double click "Display Adapters".
5. Right click your graphics device shown there, open "Properties".
6. Navigate to tab "Drivers", click on "Uninstall".
7. After finishes, reboot your computer.
8. Once you have rebooted, install the driver you downloaded from step 1.

Option Two:
Run using a different graphics option (only usable if you have a graphics card)

Option Three:
Opening the dressing room can temp fix issue.

Direct Launch is no longer supported
On March 22, 2017 Nexon removed the direct launcher option for Mabinogi, requiring you to run it through steam, or through Nexon Launcher.

Option A. Download Nexon Launcher Here[mabinogi.nexon.net].
Option B. Download Steam, then install Mabinogi through steam Here.

*This was just an idea i came up with for a general fixes/troubleshooting thread, information maybe outdated, misinterpreted, or even wrong at times, please give ideas for changes/additions, including but not limited to; New tiers. Tier changes. Description changes. Issue fixes. Issue changes. Fix changes. Issues (though without clear fix wont be posted).

[Splat ♥]

whats the fix for missing textures at shillwen ecology area just random patches of black emptyness

[AtomicWVGirl]

Publicado originalmente por Derpy:

whats the fix for missing textures at shillwen ecology area just random patches of black emptyness

Is it the black patches that sometimes appear and you can see them on the ground of the main floor? If so, that's an issue that has been there since the game first got that area added and it's something that Nexon would need to fix.

[Zebuun]

I have that too but i use double screens so it doesnt do that anymore. Try going in full screen mode by pressing ALT + Enter or by going into the settings.

[Aushy]

The NPC overlay fix does not work! Are there any other fixes anyone can recommend? (Please?)

[Arolust]

The problem with the NPC portrait appearing in front of the text box but behind the text is not to common, the few instances of people fixing it was due to switching to 16bit.

You can try running in window mode (often recommended just because the game runs better this way), or updating graphics drivers, but I dont believe there are any other fixes for this problem.

[Victorious Gray]

HELP ME!! NO ONE IN MABINOGI SEEMS TO HAVE THIS GOING ON WITH THERE ACCOUNT! i'll tell you what is goin' on with my account, So i get this awesome game called "Mabingoi" And it looks fun so i get it. Then once i download it my sister got it to we made some friends and we got so far in mabingoi! until one day... Me and my friends where talking about what ever i forgot and then i said "Yeah i like someone tried to hack me" So then THE MOMENT i pressed enter and said that, mabinogi says "We have detected a secuirty." Then it kicks me off! but before i quit the game there is this werid code in the email bar like B910329151 what ever i forgot it. After that i try again it does the same thing TIME AFTER TIME AFTER TIME so then i look on youtube to see if this is goin' on with anyone else and it doesn't seem like it. My sisters account is still working and it doesn't do the same thing so she asked her friends to help me out but they said they don't know what to do. I restall it and try it out and it kicks me off, so i gave up and took it off my pc for two months. After two months have gone by i try it again because there was an event and i wanted to play REALLY bad, So i get it back on my pc and i press play and it seems to be running smoothly and i don't get kicked off for two days! THATS RIGHT ONLY TWO DAYS! >:C So here i am with this comment.. PLEASE HELP ME! PLEASE REPLY IF YOU KNOW ANYTHING THAT WILL HELP! I AM SUPER SAD!

[Victorious Gray]

R.I.P me, some of my grammar was off ._. i am so mad at myself

[Top Hat Alpaca]

Publicado originalmente por rkathryn98:

R.I.P me, some of my grammar was off ._. i am so mad at myself

Did you try unplugging it and plugging it back in?

[Dante]

The login page seems broken right now. I tried it on other devices just for it to show the same results. The LogIn button doesn't exist on the login page so I can't log in. Where the LogIn button is its just a text and has no button link to click to successfully log in. When is it gonna be fixed or is there another way to get the secondary password reset without using the website? Please help and fix the page.

[Arolust]

Publicado originalmente por Dante:

The login page seems broken right now. I tried it on other devices just for it to show the same results. The LogIn button doesn't exist on the login page so I can't log in. Where the LogIn button is its just a text and has no button link to click to successfully log in. When is it gonna be fixed or is there another way to get the secondary password reset without using the website? Please help and fix the page. :nao:

I assume this is not a problem anymore? Its been 7 hours, but at least right now the mabi nexon website login works perfectly fine on chrome and my phone browser.

[Dante]

Publicado originalmente por Arolust:

Publicado originalmente por Dante:

The login page seems broken right now. I tried it on other devices just for it to show the same results. The LogIn button doesn't exist on the login page so I can't log in. Where the LogIn button is its just a text and has no button link to click to successfully log in. When is it gonna be fixed or is there another way to get the secondary password reset without using the website? Please help and fix the page.

I assume this is not a problem anymore? Its been 7 hours, but at least right now the mabi nexon website login works perfectly fine on chrome and my phone browser.

Nope, just checked. The login page seems to be fixed now. Thanks for checking!

[Dante]

The game always seems to have 318 files failing to validate every time I verify the files. Is steam interfering with mabinogi properly updating its game or what? I might just switch back to Nexon Launcher version being it seems more reliable in updates. At least I'm thankfully able to still play the game regardless of missing files. Btw, anyone have any idea where to get the recent music used for the theme for the recent winter theme before this recent update? I'd really love to get it being its so enjoyable to listen to. The music in the game is always so amazing!

[Dante]

Thanks, this should be very useful for the future. Lately when I wanna access my account I'm finding its much easier to get to it using the nexon launcher. All I had to do was right click nexon icon in taskbar, click account and BAM I'm right where I wanted to be! Always been an issue getting there anymore way they updated the site but now its a breeze, prob the one thing I do like about the launcher otherwise never cared for it its extra space not needed and its impossible to chat with friends while playing being you can't use steam or XFire to detect it being it runs under launcher.

[JustinRide]

Dude this game just won't work. :/ Not sure what's the issue, Usiing steam i just hit play and the little box shows up saying please wait. Then it will ask me to allow the game access which i do and then nothing happens. I tred dissapling firewalls and doing Mabi To DEP Exclusions List. Nothing will work. If anyone is reading this and can help me it would definantly be appreciated!

[SkogSnymf]

I havn't set a secondary password yet but it's skipping the normal login screen and going right to the secondary password screen. I can't reset the secondary password because I don't have a maginogi character.