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Thank you for getting in touch with us.
We are sorry to hear you have had a problem with the controls not working.
Firstly, please unplug your controller. Then attempt the following:
- Launch the Steam client
- Click Steam in the top-left of the client > Settings > Controller and make sure the 'Enable Steam input for "Playstation/Xbox/Switch Pro/Generic" options etc are all toggled on as needed.
- Then simply plug your controller back in and retest the game
Please make sure your Input Controller Settings are set correctly also, these steps are the same but in two different areas - we like to check that both are enabled to be sure:- Launch the Steam client and select View in the top-left of the client and select Big Picture Mode
- Go to Settings in the top-right of Big Picture Mode > select the Controller tab on the left-hand panel and make sure the 'Enable Steam input for "Playstation/Xbox/Switch Pro/Generic" options etc are all toggled on as needed.
Once you have done this please retest the game to see if the problem continues.Regards,
Team17 Support