Crashing 100% of time w/in 3 mins of startup, SLI GTX750Ms, "D3D11 Device Removed: HUNG"

[Bog]

Hey guys, first off — thanks for doing so much maintainence and offering so much help on a game that's been out this long, I really appreciate it.

I want to play this game with a passion, but I can't, because it consistently crashes within a few minutes of launching, every time, no matter which location I'm in.

Here is my last crash log:
The Witness - x64 - D3D11 - Final (Steam)
Version 1.057M
Built 2018/01/05 16:13:41 from 172880
Date: 2018/08/05 Time: 14:14:32
Args:
Init app:
Init core:
Init asset loader:
Using unbundled processed asset list
221.17 ms elapsed
325.96 ms elapsed
Init render:
OS: Windows 10, PlatformId 2, Version 10.0, Build 17134
D3D11: fullscreen_mode: requested 1, got 1
D3D11: Enumerating adapters:
- 0 adapter 'NVIDIA GeForce GT 750M' (0x10DE, 0xFE4) with 1 outputs.
- 1 adapter 'NVIDIA GeForce GT 750M' (0x10DE, 0xFE4) with 0 outputs.
- 2 adapter 'Microsoft Basic Render Driver' (0x1414, 0x8C) with 0 outputs.
D3D11: Found 1 adapter outputs.
D3D11: SDK version 7
D3D11: Adapter = 'NVIDIA GeForce GT 750M'
D3D11: Output device = '\\.\DISPLAY1'
D3D11: VendorId = 0x10DE (NVIDIA)
D3D11: DeviceId = 0x0FE4
D3D11: Dedicated Video Memory = 2055424.00 KB
D3D11: Dedicated System Memory = 0.00 KB
D3D11: Shared System Memory = 4166796.00 KB
NVAPI: Driver 398.36
NVAPI: GPU count = 1
NVAPI: GPU(0) has 384 cores
NVAPI: GPU(0) is a laptop
NVAPI: GPU(0) is discrete
WIN32: Screen extents: 1920 x 1080
D3D11: Created D3D11 device with feature level 11.0
D3D11: concurrent_resource_creation = true
D3D11: max_texture_size = 16384
D3D11: max_texture_buffer_size = 16384
NVAPI: 1 AFR groups.
D3D11: Automatic profile for this GPU: low
D3D11: Automatic profile for amount of video memory available: high
OS: 134217727 MB of virtual addressing space detected.
GPU-DB entry not found: recommending automatic profile 'low'.
Applying user settings:
render_profile = 0
fullscreen = true
vsync = true
resolution = dynamic_resolution
multisampling = disabled
shading_quality = 0
reflection_quality = 0
texture_quality = 0
texture_detail = 0
geometry_detail = 0
WIN: Refresh rate = 59.91 Hz (16.69 ms)
win32_create_window(in_windowed_mode = false)
D3D11: hwnd is 00ce0700
Validating render extents:
Screen aspect ratio is 1.778
Fullscreen
Render extents = 1280 x 720
8.78 s elapsed
Minimal initialization:
Set up shaders:
Set up shader flags:
1.12 ms elapsed
cache file operations (shaders):
438.10 ms elapsed
456.36 ms elapsed
475.66 ms elapsed
CPU clock frequency: 2.394 GHz
GPU clock frequency: 1.000 GHz
Init catalogs:
88.56 ms elapsed
Load global assets:
2.07 s elapsed
Init shared resources:
Allocated 512 KB for translucent vertex buffer.
Allocated 128 KB for translucent index buffer.
Loading footsteps.
217.43 ms elapsed
Init game:
Sound Caps:
NON-EMULATED driver.
dwTotalHwMemBytes: 0
dwFreeHwMemBytes: 0
dwPlayCpuOverheadSwBuffers: 0
DSBCAPS for primary buffer:
GetCurrentPosition2: NO
LocHardware: NO
Static: NO
TruePlayPosition: NO
DSBCAPS for fill buffer:
GetCurrentPosition2: YES
LocHardware: NO
Static: NO
TruePlayPosition: NO
validated foam buffer settings: buffer 0 (w/4.0, h/4.0), decals 1, blur quality 2
Load asset dependencies:
107.26 ms elapsed
Load common assets (package):
4.66 s elapsed
Load shared assets (package):
3.43 s elapsed
Init level:
nav_mesh_load_from_file: loading Nav_Mesh from "data/worlds/save/save_nav_data":
76.88 ms elapsed
Loading processed entities.
75.18 ms elapsed
error : Unknown material 'default'
Creating Fog_Marker #252605
Lightmap asset failed to load: 'save_249756_00'
Process queries
20.04 ms elapsed
Loaded 49491 entities.
- 248 cluster entities.
Load campaign:
Loadable_Files::refresh
update_local_files
31.58 ms elapsed
update_cloud_files
0.00 ms elapsed
31.61 ms elapsed
Process queries
0.10 ms elapsed
43.10 ms elapsed
world bounding box (-389.959, -372.600, -226.402) to (365.146, 352.906, 549.984)
Game_Resource_Manager::on_post_load:
Streaming entities:
248 clusters
7538 unclustered entities
1122 dynamic
15.27 ms elapsed
566.44 ms elapsed
Warm up streaming data:
unload_far_away_entities:
0.01 ms elapsed
shar_Metal_BlackSteel-blend : error : texture asset failed to load.
Loading mesh vs_keep_falling_fire
shar_stone_cobblestone-blend : error : texture asset failed to load.
Loading Inanimate #83450
error : Shader asset failed to load: 'grass_blocker' (ECF0FDFA)
Loading mesh save/resources/252166
error : Shader asset failed to load: 'grass_blocker' (D3EFFAAC)
Loading mesh save/resources/252166
shar_RiverBedRock-blend : error : texture asset failed to load.
Loading mesh vs_laketest_main
shar_DirtSandy01-blend : error : texture asset failed to load.
Loading Inanimate #232548
shar_concrete_bunkerwall-A-blend : error : texture asset failed to load.
Loading Inanimate #49772
6.71 s elapsed
15.72 s elapsed
27.88 s elapsed
error : The D3D11 device in use has been removed. Reason: HUNG
win32_create_window(in_windowed_mode = false)
error : Swap chain creation failed.
error : Swap chain creation failed.

I'm pretty sure that in every crash log, the "error : The D3D11 device in use has been removed. Reason: HUNG" line is there. Not informed enough to know what that means in terms of troubleshooting.

I've tried the following:

• Turning on SLI in my Nvidia settings, launching
  
• Turning it back off, launching
  
• Turning all my Nvidia settings to low, launching
  
• Turning them back to default, launching
  
• Reinstalling the game
  
• Running the "future" beta
  
• Updating my drivers through Geforce Experience and through the official Nvidia site
  
• Running as admin both the x64 exe and the non-x64 exe
  
• Picking all graphics levels, low lasts the shortest amount of time while high lasts the longest (~3 mins)
  
• Vsync on/off
  
• Starting in windowed/unwindowed, staying within each, and switching after starting with each
  
• Starting in lowered resolution
  
• Over/underclocking with afterburner (this was when I first tried to get it to work, around half a year ago, so I don't remember the specifics. I could try again if it'd be helpful)

And none of the above had any effect whatsoever. I'm at the point where I'm hunting for a PS4 key, but the only option is paying another $40 bucks that I don't have right now, because all the cheaper key websites have unfortunately run out of them.

Any advice would be greatly appreciated, even if it's "your GPU/CPU/Something else cannot handle this game," I'd be glad to know that's the problem.

[76561198314817964]

Hi,

Thanks for trying all of those things to make the game run. It helps us a lot to narrow down the problem.

The only unsupported thing on your system is the SLI configuration, but the game should run fine if you disable SLI. (SLI has worked for some people, it hasn't for others, but it's not officially supported). I'd do all the tests with SLI off.

What are the specs of your system? By the log information, we are assuming some kind of gaming laptop (two 750Ms), but we'd like to know more. The fact that the GPU crashes after a few minutes points to GPU overheating, and that happens more often on laptops with dissipation/air flow issues. It might be worth trying to underclock the GPU to confirm it's an overheating issue.

[Bog]

@sb_thekla,

Got it. Right now, I have SLI off and have tried it with every graphics setting, plus the x64 and not x64 exe, and running as admin. I got my laptop cleaned about a year ago, but I might need to do it again! I'll redownload Afterburner and try underclocking.

I am using an old gaming laptop, the Lenovo Y510P. Here's what I think are the important parts from dxdiag, apparently the CPU is an Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz:

------------------
System Information
------------------
Time of this report: 9/11/2018, 17:00:56
Machine name: TRINITYPC
Machine Id: {EE9D9800-A930-428A-B36D-F83E5D49FDE6}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20217
BIOS: 74CN44WW(V3.05) (type: UEFI)
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8138MB RAM
Page File: 14000MB used, 2502MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 750M
Manufacturer: NVIDIA
Chip type: GeForce GT 750M
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_0FE4&SUBSYS_380017AA&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6076 MB
Dedicated Memory: 2007 MB
Shared Memory: 4069 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.617688,0.349133), Green(0.313977,0.595227), Blue(0.151867,0.056164), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02D9
Native Mode: 1920 x 1080(p) (59.906Hz)
Output Type: Displayport Embedded
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll
Driver File Version: 24.21.0013.9836 (English)
Driver Version: 24.21.13.9836
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 6/23/2018 5:00:00 PM, 950736 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-4CA4-11CF-7652-0D181BC2D535}
Vendor ID: 0x10DE
Device ID: 0x0FE4
SubSys ID: 0x380017AA
Revision ID: 0x00A1
Driver Strong Name: oem80.inf:0f066de3d5900ec7:Section024:24.21.13.9836:pci\ven_10de&dev_0fe4&subsys_380017aa
Rank Of Driver: 00D10001
Video Accel:
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: NVIDIA GeForce GT 750M
Manufacturer: NVIDIA
Chip type: GeForce GT 750M
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_0FE4&SUBSYS_380017AA&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6076 MB
Dedicated Memory: 2007 MB
Shared Memory: 4069 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll
Driver File Version: 24.21.0013.9836 (English)
Driver Version: 24.21.13.9836
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 6/23/2018 5:00:00 PM, 950736 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x0FE4
SubSys ID: 0x380017AA
Revision ID: 0x00A1
Driver Strong Name: oem80.inf:0f066de3d5900ec7:Section024:24.21.13.9836:pci\ven_10de&dev_0fe4&subsys_380017aa
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

[Bog]

Working! Either it's underclocking as far as I can, or raising the laptop up off the desk a little bit to allow for more airflow — but it's not crashing! Thanks a ton for the help

[76561198314817964]

Glad to hear it's working now! :)