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Newer-gen Xeons do have AVX-support so that makes it a bit more complicated question; generally Intel cpu's released before 2011's "sandy bridge" or before AMD's "bulldozer" cpu's lack those instructions, and can cause that issue.
If a game requires AVX2 you're looking at 2013's Haswell-series and beyond.
Tip: when in doubt the tool CPU-Z will show a list of instructions supported by your cpu, including AVX and beyond.
just wondering if you can elaborate on your tip as it may be the key for me? I have CPU-Z just not sure how to use it in this case
Aw man that would suck and I can relate :( donated a Xeon W3550 rig to my stepdad years ago, basically a "first-gen" i7 on steroids that's got an RTX3050 today, and has no problem running the latest games until they refuse to run without avx support .. which basically means no new Call of Duty for him, which is his fav series.
Sure! On the main "CPU" tab about halfway down there's an "Instructions" list with stuff like MMX, SSE etc. If there's no AVX/AVX2 in that list you found the cause of your problem
There's a software workaround in Intel's SDE which can "emulate" AVX but I didn't get around to trying it and if it's actually used intensively it'll hammer your performance.. but it's the only way.
Get it here: https://www.intel.com/content/www/us/en/developer/articles/tool/software-development-emulator.html
If you get to trying pls do let us know your findings; best of luck, fingers crossed!
I'm no fan of EA or some of its business practices, but f it turns out your cpu's also don't support AVX it'd be unfair to blame that on the devs or publisher.
Please share your specs and troubleshooting steps taken so far so we can maybe help fix it instead.