Call of Duty: Advanced Warfare

Call of Duty: Advanced Warfare

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Directx encountered an unrecoverable error.
I have tried 4 different drivers including
ones from microsoft, re-installed the game once
tried to install an earlier version of Directx
(windows 8.1 wouldnt allow that) and spent hours
looking through posts on steam and cannot find
an answer to this problem. Please help.

Directx encountered an unrecoverable error.
Check the readme for possible solutions.

Processor Information:
Vendor: AuthenticAMD
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 4000 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 8.1 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: ATI Radeon HD 4800 Series (Microsoft Corporation - WDDM v1.1)

DirectX Driver Name: aticfx32.dll
Driver Version: 8.97.10.6
DirectX Driver Version: 9.18.10.1129
Driver Date: 20 June 2012
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: ATI Radeon HD 4800 Series (Microsoft Corporation - WDDM v1.1)
VendorID: 0x1002
DeviceID: 0x9460
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1680 x 1050
Desktop Resolution: 1680 x 1050
Primary Display Size: 18.66" x 11.65" (21.97" diag)
47.4cm x 29.6cm (55.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Realtek Digital Output(Optical)

Memory:
RAM: 8089 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 1906749 Mb
Largest Free Hard Disk Block: 1518552 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
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Showing 1-15 of 39 comments
MrDJ Nov 4, 2014 @ 2:07pm 
think your graphics card is under minimum spec but me know nothing about amd cards

Minimum:
OS: Windows 7 64-Bit / Windows 8 64-Bit / Windows 8.1 64-Bit
Processor: Intel® Core™ i3-530 @ 2.93 GHz / AMD Phenom™ II X4 810 @ 2.60 GHz
Memory: 6 GB RAM
Graphics: NVIDIA® GeForce® GTS 450 @ 1GB / ATI® Radeon™ HD 5870 @ 1GB
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 55 GB available space
Sound Card: DirectX Compatible
Additional Notes: Field of View ranges from 65°-90°.


Recommended:
OS: Windows 7 64-Bit / Windows 8 64-Bit / Windows 8.1 64-Bit
Processor: Intel Core i5-2500K @ 3.30GHz
Memory: 8 GB RAM
Graphics: NVIDIA® GeForce® GTX 760 @ 4GB
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 55 GB available space
Sound Card: 100% DirectX 9.0c Compatible 16-bit
Additional Notes: Field of View ranges from 65°-90°.
{\(@)^(@)/} ICU Nov 4, 2014 @ 2:14pm 
Having just laid out for new Hdd...Cpu...Psu and Mb I have run out of cash....so I must now be grounded for another month :) Such is life
Unholy Eve Nov 4, 2014 @ 2:15pm 
Your GPUs under the minimum and your latest installed GPU drivers are 2 1/2 years old.
{\(@)^(@)/} ICU Nov 4, 2014 @ 2:21pm 
This is the latest driver fix I have tried....Intalled latest ...first...beta ...and microsots drivers and all have failed.
Loiboy Nov 4, 2014 @ 7:59pm 
ACTIVISION better be working around the clock to get a patch out, none of the recommended fixes work.

OS: Windows 7 Home Premium 64-bit (6.1, Build 7601)
Processor: Intel i7 CPU 920 @ 2.67GHZ
Memory: 11264MB RAM
DirectX Version: DirectX 11
GPU: Nvidia GTX 260 (2gb version)
GPU Driver: Most recent as of 11/4/2014
VinceDeR2K18 Nov 16, 2014 @ 12:35pm 
The DirectX Encountered an Unrecoverable Error

Fix1

If your machine checks out it’s likely that you’re getting this error because of your display settings

Right click your desktop

Choose “screen resolution”

Click “Make text and other items larger or smaller”

In Windows 7 make this 100% or smaller. In Windows 8 drag the toggle all the way to the left (smaller)

Reboot your machine and launch the game. Voila, you’ve just fixed the DirectX has encountered an unrecoverable error.

Fix2

Harddrive D:\Steam\steamapps\common\Call of Duty Advanced Warfare

click on both the .exe files, go to properties, then on the compatibility tab

check “disable display scaling on high DPI…”


this worked for me :)
MrDJ Nov 16, 2014 @ 12:49pm 
Originally posted by Loiboy:
ACTIVISION better be working around the clock to get a patch out, none of the recommended fixes work.

OS: Windows 7 Home Premium 64-bit (6.1, Build 7601)
Processor: Intel i7 CPU 920 @ 2.67GHZ
Memory: 11264MB RAM
DirectX Version: DirectX 11
GPU: Nvidia GTX 260 (2gb version)
GPU Driver: Most recent as of 11/4/2014

the 260gtx is a directx10 card and will not play AW

the minimum graphics is
Graphics: NVIDIA® GeForce® GTS 450 @ 1GB / ATI® Radeon™ HD 5870 @ 1GB
JayDubs Dec 1, 2014 @ 1:27pm 
Originally posted by Infocorp2005:
The DirectX Encountered an Unrecoverable Error

Fix1

If your machine checks out it’s likely that you’re getting this error because of your display settings

Right click your desktop

Choose “screen resolution”

Click “Make text and other items larger or smaller”

In Windows 7 make this 100% or smaller. In Windows 8 drag the toggle all the way to the left (smaller)

Reboot your machine and launch the game. Voila, you’ve just fixed the DirectX has encountered an unrecoverable error.

Fix2

Harddrive D:\Steam\steamapps\common\Call of Duty Advanced Warfare

click on both the .exe files, go to properties, then on the compatibility tab

check “disable display scaling on high DPI…”


this worked for me :)


Hey man I tried doing this, but when I got to the compatibly tab it wouldn't allow me to check off any of the settings.
MeatballJason Dec 1, 2014 @ 1:32pm 
Looks like your GPU doesn't support DX11, if so you're screwed.You need a card which can run dx11
MrDJ Dec 1, 2014 @ 2:11pm 
Originally posted by Loiboy:
ACTIVISION better be working around the clock to get a patch out, none of the recommended fixes work.

OS: Windows 7 Home Premium 64-bit (6.1, Build 7601)
Processor: Intel i7 CPU 920 @ 2.67GHZ
Memory: 11264MB RAM
DirectX Version: DirectX 11
GPU: Nvidia GTX 260 (2gb version)
GPU Driver: Most recent as of 11/4/2014
it will never fix it for you as a 260gtx is 4 years old and a directx10 card and cannot play this game.
DarkPhoenix10 Dec 13, 2014 @ 12:52am 
my directx report...



------------------
System Information
------------------
Time of this report: 12/13/2014, 08:46:34
Machine name: ASUS
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: X501A
BIOS: X501A.211
Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3980MB RAM
Page File: 3854MB used, 2941MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Please tell me what's wrong :(
Last edited by DarkPhoenix10; Dec 13, 2014 @ 12:54am
Captain Obvious Dec 13, 2014 @ 1:00am 
DX11 is a hardware requirement girls and guys........ You can have DX11 installed but if your gpu doesn't support it, it won't work.

Solved, Next....
Last edited by Captain Obvious; Dec 13, 2014 @ 1:01am
DarkPhoenix10 Dec 13, 2014 @ 1:04am 
my pc came with directx11 installed.
sic.bn Dec 13, 2014 @ 1:18am 
This game is crap. Unoptimized POS. Crashed all day long.
AneeeNews Dec 13, 2014 @ 1:33am 
Originally posted by joejoesam1:
my pc came with directx11 installed.

It maybe installed, but we need to know what graphics card you are using. Is it Nvidia or AMD?
You can find out by doing this: Help > System Information.
Last edited by AneeeNews; Dec 13, 2014 @ 1:36am
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Date Posted: Nov 4, 2014 @ 2:04pm
Posts: 39