Bug Reports

[Adrian | Eleven Puzzles]

If you experience any issues with the game please reach out to us at [e-mail] or under this post.

We're a tiny team, but we will do our best to address and fix them all. Thank you!

[PufferFishPower]

also having an issue with unknown error

[Adrian | Eleven Puzzles]

Sadly a small percentage of players have similar connection issues, and we're working on a fix. Technically, an external vendor that supplies multiplayer services is causing these issues. We're migrating to our custom-made solution and should post an update in a week or two. The implementation takes longer than expected, but we're getting there. I can only ask for patience; we're doing what we can to fix it asap.

The only workaround we know for now is playing on a different device. The game is also available on mobile devices:

• iOS: https://apps.apple.com/us/app/unsolved-case/id1639547822
  
• Android: https://play.google.com/store/apps/details?id=com.elevenpuzzles.unsolvedcase

[Ðàrm]

How can I cap my fps? My fps is going max (1.5k++ fps) on the loading page and main menu. It makes my computer use GPU 100%.

I haven't tried my fps on the game-play yet because I'm scared of playing it if my fps is still this high.

How can I fix it?

[Adrian | Eleven Puzzles]

Originally posted by Ðàrm:

How can I cap my fps? My fps is going max (1.5k++ fps) on the loading page and main menu. It makes my computer use GPU 100%.

I haven't tried my fps on the game-play yet because I'm scared of playing it if my fps is still this high.

How can I fix it?

Sorry, currently, there is no cap option. We'll add it in the next update that's coming out in a week or two.

[ollys101]

My mouse doesnt show up when I scroll my mouse into the game window. The mouse glitches to the bottom of the screen and then does not move at all when my mouse is in the game window.

[Hoshino Jack]

Prezados, Informo que mesmo conseguindo os 100% das conquistas, no meu perfil o jogo não entrou no rol dos jogos completos com 100%.... Há algum objetivo de conquista escondido e que também não apresenta na lista das conquistas?

[Hoshino Jack]

Poderiam colocar a comunicação pelo mic no próprio jogo... não vi essa opção nas configurações.

[Brocolita]

Originally posted by Pelendur:

We've gotten stuck at the forklift, which is unfortunate. We couldn't use the 'Two-turns left' or 'two-turns right' solution you've posted. We've played the rest of the game, but just that part was bugged/unclear for us

Same thing happened here. Unfortunately, we couldn't progress on the game because of this :/

[Adrian | Eleven Puzzles]

Originally posted by ollys101:

My mouse doesnt show up when I scroll my mouse into the game window. The mouse glitches to the bottom of the screen and then does not move at all when my mouse is in the game window.

Is it possible that you have a controller connected? It is possible to control the cursor with a controller, and the game will automatically switch if it detects one. This functionality isn't properly tested yet, so I'd recommend just plugging the controller off.
The same applies to peripherals like a steering wheel or anything else that controls the game.

[Adrian | Eleven Puzzles]

Originally posted by Brocolita:

Originally posted by Pelendur:

We've gotten stuck at the forklift, which is unfortunate. We couldn't use the 'Two-turns left' or 'two-turns right' solution you've posted. We've played the rest of the game, but just that part was bugged/unclear for us

Same thing happened here. Unfortunately, we couldn't progress on the game because of this :/

There is a patch that fixes that coming up, and will be released early next week 👍

[Adrian | Eleven Puzzles]

Originally posted by Hoshino Jack:

Prezados, Informo que mesmo conseguindo os 100% das conquistas, no meu perfil o jogo não entrou no rol dos jogos completos com 100%.... Há algum objetivo de conquista escondido e que também não apresenta na lista das conquistas?

There are 9 achievements in total, but there is a bug in the game. The achievement status actually saves only when you quit the game. We fixed that in the upcoming patch that releases early next week.

[Adrian | Eleven Puzzles]

Originally posted by Hoshino Jack:

Poderiam colocar a comunicação pelo mic no próprio jogo... não vi essa opção nas configurações.

For now, the game does not support voice communication out of the box. That's one of the functionalities that we had to cut to release the game for free. We're a small, independent studio with limited resources, and we need to pick the things that we work on very carefully. We do, however, plan to add this functionality in the future, but only after we release more games, and we expand the team. Thanks!

[Cyan]

Hey :) I played this game now with 2 mates. Yesterday with someone, who got all achievements and I didn't get any. Didn't even see them. Today I play them with a friend of mine, I see the achievements now but I won't achieve them. :/

[Cyan]

okay, I repaired the game via Steam and got the achievements now.

[emmiirmashkulli]

unknown error occurred when creating a game please try again if the problem persists don't hesitate to contact us why the hell does this happen when i try to play this game