Can't launch

[A]

I tried to run the game about a month ago and it worked perfectly but now I get this error:

Exception type: Access violation
Call stack (14 levels):
0x004EE917
0x004EAD6F
0x004E72B7
0x6093C5DC
0x6AD2CE4D
0x6AD2CD05
0x6AD49406
0x6AD3ACEE
0x6AD38B9D
0x6AD3987A
0x6AD5B6BF
0x6AD720C3
0x6AD5D327
0x5D5ADF45
<end>

What should I do?

[Noitalever]

It was likely caused by the last windows update. Sometimes some file locations or directories may get shifted as a result.

Try verifying the game cache;
Right-click on the game in your Steam library, select properties, select the local files tab, and click “Verify Integrity of game cache”.


If that does not work back up save files and re-install.
For reinstalling;
First right click on the game in the Steam Library, select properties, select the local files tab, click “BACKUP GAME FILES”. Afterward click on “delete local game content” either in the tab or the right click menu.

[Halloween Jack]

Locked and pinned for reference if anyone else sees this issue.

[Jon Ardenoth]

Stack Error Crash on New Game/Continue

I've found this issue all over forums, but none of the fixes I've seen have worked.

https://puu.sh/CUfWN/1d6e4d440c.png

Full Text:

Exception type: Access violation
Call stack (14 levels):
0x00452F86
0x00452F21
0x005D84D7
0x005D63A2
0x005D64FF
0x005D696B
0x005D6F1D
0x00559844
0x005694A2
0x0056F89E
0x0056F9A1
0x0056EEEB
0x00562682
0x005C3A7A
<end>


As soon as I start a new game or attempt to continue a game slot, the game goes black after the initial loading bar and the stack error occurs.

I have tried the following solutions:
*Rebooting the computer
*Uninstalling/Reinstalling, multiple times
*Deleting all save data, reinstalling
*Trying default settings, as well as minimum settings
*Updating every single driver imaginable, making sure they are all working correctly
*Setting Myst V exe to run in compatibility mode for Win 98, Win XP (SP 2 and 3 as well), Win Vista, Win 7 and Win 8
*Closing all background processes (except mandatory ones)
*All of the above in combination, several times
*Covering my breakfast in tears of anguish and frustration
*Sacrifices to the dark lord C'thulu, blessed be his reign

My computer exceeds minimum specs for Myst V in all regards, and is capable of playing higher spec games quite well.

I'd really appreciate any links, help or advice. I've heard of a few patches that people used to fix the issue on various operating systems, but all the links I could find were no longer active.

[Noitalever]

I would turn off all compatibility settings as Cyan has done updates since then that the settings would actually now interfere with. If you did processor Isolation I would turn that off as well.

Depending on the patches you are thinking of doing it is unclear if they would have the desired impact as Cyan's updates have rendered the ones I am familiar with obsolete. Sacrifices to C'thulu so far only resulted in me sprouting tentacles so I generally advise against it.



Since you know how to update drivers I am guessing you probably know to check for windows updates as well but just in case, if you have not done so I would make sure that it is set to windows update to update all Microsoft products, some components are important to games.

Other things if you have not already done so, do an integrity check of windows, disk check, and see if any of the drivers have errors.

If any of these things result in corrections I would see if the games works afterwards ,if not trying doing a complete re-install one more time.



If still not working after trying those things I would email Cyan support(It may be a little while before they can get back with you though they have a number of messages to go through)
[e-mail]

[Jon Ardenoth]

I went ahead and did your extra suggestions, and sadly it's still having the same issue. Ticket time I guess

[klinnowar]

Myst V Crashes After Starting the Game

Posting, just in case it helps someone.

After clicking a slot to start the game, I was receiving the following error. I found that if I turned down the "video quality" to ~1/3, the game finally started to run, but a downside is that the faces of characters don't have textures. At least the game works this way!

Exception type: Access violation
Call stack (14 levels):
0x004EE917
0x004EAD6F
0x004E72B7
0x6093C5DC
0x6AD2CE4D
0x6AD2CD05
0x6AD49406
0x6AD3ACEE
0x6AD38B9D
0x6AD3987A
0x6AD5B6BF
0x6AD720C3
0x6AD5D327
0x5D5ADF45
<end>

[goofy]

Cannot launch

When I launch the game I get this error:
Exception type: Access violation
Call stack (14 levels):
0x770F7A9E
0x75E1FA29
0x007D1F4F
0x0045E844
0x00451E87
0x0054683A
0x00547981
0x00547AE8
0x007247FA
0x007243C1
0x007AD2A9
0x0063DC33
0x00721411
0x004BDD1A
<end>

I uninstalled and reinstalled but I still get this error.

[Noitalever]

Which operating system are you using?

[Halloween Jack]

Originally posted by Noitalever:

Which operating system are you using?

They're in contact with Cyan Support right now.

[goofy]

I have now tried the game with Windows 10, Mac OS 10.14.6 and Mac OS 10.13.6 and I get this same error each time.

[Halloween Jack]

Originally posted by goofy:

I have now tried the game with Windows 10, Mac OS 10.14.6 and Mac OS 10.13.6 and I get this same error each time.

Cyan Support is investigating this. We'll be in contact with you directly when we have more information and solutions to try, goofy. Thank you.

[teof1ferrari]

Exception type: Access violation
Call stack (14 levels):
0x7716BCAF
0x7716BD2B
0x75057BA9
0x007D1F4F
0x0045E844
0x004519F0
0x00450754
0x0050159C
0x00501C89
0x00506BBB
0x00503FF6
0x00504096
0x005048E7
0x004F764B
<end>

[goofy]

I am also getting an error like this.

Exception type: Access violation
Call stack (14 levels):
0x77A6C10B
0x76E17BA9
0x007D1F4F
0x0045E844
0x00451E87
0x0054683A
0x00547981
0x00547AE8
0x007247FA
0x007243C1
0x007AD2A9
0x0063DC33
0x00721411
0x004BDD1A
<end>

[Halloween Jack]

Originally posted by goofy:

I am also getting an error like this.

Use Windows “resource monitor” to see if the Myst V executable “eoa.exe” is trying to write something to the registry or perhaps a file location.

You may see several failures, the first error we found was a failed write to %userprofile%\documents”

Windows 10 security prohibits writes to that folder by default. Allowing the process access to the folder is the key to solving the problem.

[goofy]

Can anyone tell me exactly what I need to look for in the resource monitor? I don't see "eoa.exe" anywhere, but am I looking in the right place?