game assets not loading?

[Nameless Man]

Hi, so the game has been running fine until I got to the finale of the first world with the electoons; their hair doesn't load so the level is played on invisible platforms. This was fine since it's hard to die on that level, but later on in world 2 i encountered the same issue; it seems that none of the long tendril like assets are loading for me, as the spiked tendrils were invisible so I keep dying to nothing. I've searched all over the internet and the closest I could find to a fix was this: https://github.com/doitsujin/dxvk/issues/2545 however, none of it made sense to me. Please help!

[76561199207623170]

Hi there!

I am sorry that the game is not loading properly. Could you please go through our PC troubleshooting and check whether it works after? The steps in our guide have proven to help with performance problems and other technical issues.

You can find the instructions here: {LINK REMOVED}https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

Thanks!

- Ubisoft Support

[Nameless Man]

Hi! Thank you for the quick response. Unfortunately, none of the proposed solutions worked; this seems to be an unfixed bug others have run into a lot this year, is there anything else I can try before refunding?

[Ubi-Dastan]

Hey Nameless Man!

Sorry to hear that the issue still persists for you.

I have a few steps that I could suggest seeing if this may bring out a different result for you. Could you try these steps for me please?:

1. Could you close Ubisoft Connect via the Taskmanager and clear the UC Cache? By clearing the cache, the launcher will initialize itself upon restart:
https://www.ubisoft.com/en-gb/help/article/000061966

2. Delete the Download Cache on Steam. That can help with certain issues.
https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F

PLEASE NOTE: Make sure you keep note of your login details for both Ubisoft and Steam as you get asked to log in again once clearing the caches.

3. Then type "Run" in the windows search bar in the bottom left corner, open it and type %programdata%. Once there, Delete the Ubisoft Folder.

4. Type %Appdata% (same way as mentioned in step 3) then > click local > and delete the Ubisoft folder there. Open the temp folder and delete everything in it (please make sure that if certain files cannot be deleted, leave them in there) and close the window

5. Lastly, Type "Settings" in the search bar, then click on "System" > "Storage" and click on temporary files. And remove the files in there (if you do not wish to remove files such as download make sure it's unticked)

Restart your PC and login to Steam, try to repair your storage folder as this can also help to resolve certain issues with game files that are damaged, missing or corrupted. On the Steam client, click on Settings >> Storage >> click on the 3 dots on the top right >> Repair Folder

At last, verify the game files:

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

Let us know if you have any further queries.

- Ubisoft Support

[Nameless Man]

Hi thank you both very much for your fast feedback, I am beyond impressed with this customer service I expected to wait 2 weeks for no reply! Unfortunately, none of those fixes (along with reinstalling the game again) fixed this issue—I also have been playing this game purely through steam so none of those Ubisoft files were on my PC. Just to repeat the issue, no tendril objects such as the hair of the electoons or the spiked black tendrils appear on my screen but everything else does. To test the issue I tried emulating the game on dolphin and while it ran choppier than on steam all of these tendril like objects were visible. I hope this info helps somehow

[Anigma720]

yeah i'm having this exact same issue where the hair won't render for some reason, it does still have collision for me too (sorry i don't have much more to say)