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Venom Jul 18, 2024 @ 9:41am
Game constantly crashing at startup. Please somebody help me
Please somebody help me!!
My game is crashing every single time at startup with this error:

An Unreal process has crashed: UE5-Discovery

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000
dxgi
dxgi
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dxgi
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GameOverlayRenderer64
Discovery

I've tried EVERY fix: I updated my graphics card drivers (I even uninstalled and reinstalled them), I tried to start the game in DirectX 11 and it starts but crashes after 2 minutes (and it only works in windowed mode, otherwise it freezes), I tried to run it as administrator, I tried to disable fullscreen optimizations. I even tried to run the game with my integrated graphics card, and it works but since it's got half GB of VRAM I decided to stop the game. So what's wrong with my GPU?!

I'd like to avoid to reinstall Windows, because I'm afraid to ruin the performance of the PC in some way.

Here are my specs:
AMD Ryzen 5 5600H with Radeon Graphics
NVIDIA GeForce RTX 3050 Laptop
16 GB DDR4 RAM

P.S.: The game fully worked when I installed it with this PC that I got in May, so what's the problem??
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Showing 1-6 of 6 comments
Jaquan_Bills Jul 18, 2024 @ 12:04pm 
Give up, I haven't been able to play for months due to EAC having an issue with something I haven't found. Had over a hundred hours in the game before it broke and they don't give a crap to fix EAC.
Venom Jul 18, 2024 @ 2:19pm 
Originally posted by Jaquan_Bills:
Give up, I haven't been able to play for months due to EAC having an issue with something I haven't found. Had over a hundred hours in the game before it broke and they don't give a crap to fix EAC.
I searched in the internet, and the only thing I found about my error is this:

The error message “Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000” is indicating that the program is trying to access memory address 0x0000000000000000, which is not a valid memory address. This is likely caused by a problem with the Unreal Engine build or the dependencies on your system.

Nothing more. I guess it's talking about RAM, but what the hell should I do to make the game not try to access the 0x0000000000000000 memory address?? There's nothing in the internet. Zero.

My last resort is to reset the global settings in the nvidia control panel...
Edit: I tried, and that didn't work either.
Last edited by Venom; Jul 18, 2024 @ 2:24pm
Venom Jul 20, 2024 @ 12:07pm 
FOUND A FIX! (for AMD CPUs)
Update AMD Software Adrenalin Edition at https://www.amd.com/en/products/software/adrenalin.html

Install everything and reboot
killm0de Sep 24, 2024 @ 2:11pm 
Originally posted by Jaquan_Bills:
Give up, I haven't been able to play for months due to EAC having an issue with something I haven't found. Had over a hundred hours in the game before it broke and they don't give a crap to fix EAC.


Have you had any luck yet?
Phantom_Devil Sep 27, 2024 @ 3:43pm 
Originally posted by Venom:
FOUND A FIX! (for AMD CPUs)
Update AMD Software Adrenalin Edition at https://www.amd.com/en/products/software/adrenalin.html

Install everything and reboot
^^^ this doesn't fix anything some click baiting u bot
I found a fix for this if anyone still having issues with this error. Go to the game page and press manage > properties. Then type -dx11 into the launch options. Worked for me atleast.
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Showing 1-6 of 6 comments
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Date Posted: Jul 18, 2024 @ 9:41am
Posts: 6