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but atleast from my playtime it's been fine
i don't play much ranked but the casual modes are done quite well.
And looking at the comments in forums, it's eh same for everyone else.
The rest is psychologically-manipulative-addiction "engagement" optimized match making - EOMM.
As plat/diamond ranked players, being paired with silver and gold, against 3 other teams with plat/diamonds, makes it more than obvious that EOMM is at play, making people lose on intentionally.
Execs and people in charge at Nexon/Embark should be ashamed to use something like that, especially since a lot of their customers are children or juveniles , who are mentally not fully developed.
But corpos care about money, and manipulating people's brain to make them play more.
"Please buy our MTX plenty, thanks goyim".
https://web.cs.ucla.edu/~yzsun/papers/WWW17Chen_EOMM
Unranked is randoms vs randoms.