Main quest not progressing/updating

[Fnox]

Anyone else having an issue with the main quest not progressing? At the moment I am in the "Chamber of the Triunes" with the quest detailing to Learn about match three (0/8), Solve 3 Sentintel stone puzzles (0/3) and Follow 2 Wandering Echoes (0/2). Despite doing these things - solving match three, sentinel stone puzzles and wandering echoes, the quest is not updating at all. It's still at 0/X in all categories.

[Anxious Owl]

you guys got actual help from support? I just got an AI generated response with no help whatsoever.

[Basil Malware]

I was wondering why my progress stayed at 0 despite me having done all the puzzles there. They better fix this quickly.

[DodoCommando]

I've gone through support and they gave me the option to reset my account, which I did. But I was only at the second/third enclave.
They did say they were investigating the issue but couldn't give a timeline.

For me it did seem to start during the demo and persisted in the main game.

[RiccTheThicc]

DodoCommando lähetti viestin:

I've gone through support and they gave me the option to reset my account, which I did. But I was only at the second/third enclave.
They did say they were investigating the issue but couldn't give a timeline.

For me it did seem to start during the demo and persisted in the main game.

Are they able to guarantee somehow that it won't happen again once you reset the account? or is it just unlikely because it's a (hopefully) rare bug?

[DodoCommando]

No guarantees unfortunately, I did play it till I got far as before and it worked fine this time around.

[Hellion]

I don't think anyone can guarantee... And you don't have to wipe your account if you really want to just sit and wait until a fix happens.
But I'd think once they recognize the source of the issue it won't happen again. Also the game launched so I don't think they have to deal with different versions clashing with each other?

[RiccTheThicc]

Hellion lähetti viestin:

I don't think anyone can guarantee... And you don't have to wipe your account if you really want to just sit and wait until a fix happens.
But I'd think once they recognize the source of the issue it won't happen again. Also the game launched so I don't think they have to deal with different versions clashing with each other?

I'm waiting it out for now and hoping for a fix. I do think they'll figure it out soon, but who knows if they'll be able to save the account data when they do. Maybe if they have to reset effected accounts, they'll restore some progress somehow? Later today I'm going to record all of my player stats / progress just in case.

[Ringil]

I did reset with support help. Main quest progression is counting.

But with next game launch there is strange thing with overall counter in side quests, like I completed 100%, did all the bonus puzzles, earned all mirabillis in that location and game shows me like I finished 53/58 bonus puzzles. ¯\_(ツ)_/¯

[Ringil]

True hell for perfectionist

[Fnox]

My account has still not been reset, so I am still stuck. :(

[Ringil]

Fnox lähetti viestin:

My account has still not been reset, so I am still stuck. :(

Try to write them another email with in-game nick-name and cloud id from main menu. I did that

[shortsack]

my main quest is saying to do Autumn Falls enclaves, but I cant enter them since I never got a quest to awaken the zone. I tried clicking on the pearl but nothing happens

[Fnox]

Now my account has been reset and everything seems to be working fine so far! I have been able to progress beyond the point where I was previously stuck. I have not yet tested that progress persists as it should between sessions, but am hoping that also will work as it should.

[Xgenman]

An update of this situation: I got my account reset and fear it is happening again. Went to do the first 10 match-3 puzzles for the quest. After coming back I noticed the puzzle tracking amounts getting wrong again.
The first match-3 puzzles I completed became available again but not the hidden cubes or rings I picked up along the way.
I'm also seeing I can suddenly claim my mastery rewards for a second time, so I'm not gonna touch anything to prevent my account from breaking again. Don't know if I can progress, but I might wait until there is a fix, meh.

[Link]

There has been a patch rolled out - my account was previously stuck in two locations (Symbolic Duality, no progress, and Gather No Moss, which was a main story blocker). I contacted support, and they attempted an account wipe but it looked like it only wiped the completion counts, instead of the actual completions (returning to those areas updated the completion counts to be correct).

Since the patch, however, I have returned to SD and GNM, and they have awarded me the Mirabilis that I was missing and updated the quests successfully! They may have put in some countermeasures to fix these problems, so be sure to check if you are stuck like anyone of us in this thread.