game crashing with "Fatal Error"

[Sepanta]

after launching the game and playing for a few seconds game crashes with a "Low Level Fatal Error."
i have already tried restarting and running application as administrator, yet the problem remains unsolved.
I have been wanting to play this game for a while. please help me solve this.

[Tyger]

Same here. Pop-up message reads:

LowLevelFatalError [File:D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
hr failed
at D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Resources.cpp:391
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_INVALID_CALL

Weird that I don't have a D: that I know of.

[Paul]

I also have the same problem :(

[Tara | MaxEnt Community Manager]

Some players were able to fix this by turning the fur strands to 'off' in the title scene graphics settings. Give that a try and let us know if that works!

[Tyger]

Sadly, I don't even get that far. Black screen as it launches then the crash pop-up with the same message as above.

[sirpainsirlots]

same

[sirpainsirlots]

just strate to a black screen

[rx8saxman]

Originally posted by Tara | MaxEnt Community Manager:

Some players were able to fix this by turning the fur strands to 'off' in the title scene graphics settings. Give that a try and let us know if that works!

This didn't work for me. I've played through the first level 3 times now and it always crashes when I reach the neighborhood :(

[TTV Jaffycake]

Originally posted by Tara | MaxEnt Community Manager:

Some players were able to fix this by turning the fur strands to 'off' in the title scene graphics settings. Give that a try and let us know if that works!

i dont want to waste time on testing this if it might still crash as the game doesnt save and i lose my progress.

I'll wait for you to release a fix.

[QuiteDan]

We're looking into this error, it is proving tricky to track down.

It is possible launching steam with "-dx11" and "-sm5" can help, but no guarantees on that.
Also note that dx11 will tank the frame rate with fur strands, so it's only usable with strands off, and the Maximum Entertainment splash screen may have a black square

Also may help to update graphics driver if you haven't in a while.

[QuiteDan]

Originally posted by Tyger:

Same here. Pop-up message reads:

LowLevelFatalError [File:D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
hr failed
at D:\build\++UE5\Sync\Engine\Source\Runtime\D3D12RHI\Private\D3D12Resources.cpp:391
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_INVALID_CALL

Weird that I don't have a D: that I know of.

Could I get your system specs?

[sirpainsirlots]

dose any one know how to fix if it just goes straight to black when i am booting it up

[CalgarianMike]

Same here. I can start the game but it will randomly crash in the first level. Can't get to the neighborhood. Turning fur strands off didn't help.

[Johnny 5]

Might help if people posted their PC specs.

I finished the game yesterday and never experienced any crashes with a 13600K / 32GB / 3060 Ti GPU

Still need to get 100% achievements but game was a blast.

[Vespasius]

I don't even get to a black screen I start it and it gives me the ERROR_DEVICE_HUNG thing

[bobaaddicted]

Is there already a solution for that problem? Cuz it's the same story for me