My game does not start

[Radetzky]

So i have a problem. My game launches, it's visible in steam as "active" playing game but nothing actually happens in reality. I have no idea what to do. Suprisingly, i had the same problem with PCM 21. Any idea what it might be?

[Community Manager Cyanide Studio]

Hello, we are sorry for this problem, did you had a crash report displayed?

Do you have an active antivirus on your PC?

Or another software?

What version of Windows are you using?

[Radetzky]

Originally posted by Community Manager Cyanide Studio:

Hello, we are sorry for this problem, did you had a crash report displayed?

Do you have an active antivirus on your PC?

Or another software?

What version of Windows are you using?

Hi! No crash report. The game "launches" in steam but the game never actually starts. It's like the game is running alt+tabbed or something. I'm not using any external antivirus, only windows defender and my OS is Windows 11

[DuckyTheBeast^^]

Hi , guys i also just bought the game and i have the same problem as Radetzky Game launches but its not showing up to the screen when you pressging to play again it says , app alrdy running.

[DuckyTheBeast^^]

Anny idea what i can do about it ? i alrdy reinstalled game , alrdy update checked my windows and videa updates , all up to date . even deleted cashe from downloads. Still not running , only thing i have same then as Radetzky is im also Running Wds 11 on my system

do you guys have anny other sulution i can try ?

[Community Manager Cyanide Studio]

Hello, did you tried to launch the game in compatibility mode with Windows 10?

[seloro17]

It happens the same to me now on Windows 11.... so i cant play the game because i have Windows 11 ???

[Radetzky]

Originally posted by seloro17:

It happens the same to me now on Windows 11.... so i cant play the game because i have Windows 11 ???

still can't launch it as well btw

[NaconXavierS]

Hello,

first, please know that it would be easier for us to follow your issue if it is reported there (present at the bottom of our FAQ) : https://nacon.me/PCM23Support

Second, we would like to eliminate any possible unwanted behaviour from either Steam or 3rd party programs. Here is the help from Steam (if you already followed it, pass to the next step) : https://help.steampowered.com/en/faqs/view/5814-D9A3-BE42-62DF

Third but not last, do your game create a log at all ? Please check in %AppData%\Pro Cycling Manager 2023
We would like to get it if there is any through our support website.
If nothing, could you try the next step ?

Fourth and last, you can rename the folder "Pro Cycling Manager 2023" above (in %AppData%\Pro Cycling Manager 2023) to force a reset of the user data.
If this one does the trick, to get any saves back, copy the saves found in the folders guest or of [your_profile] in "WeeklySaves" into the new one, when on the main menu of the game.

Apologizes for the delayed answer, and thank you for bringing the issue up again.