sadly, kept crashing while trying to play

[BodhiDharmaZen]

Installed it. Changed the settings (quality), CRASHED.

Went to the PC, forced it out. Restarted it, watched the intro, and when attempting to load the first level. ANOTHER CRASH.

I loved the first one, and was eager to try the second one. I played the first on the PSVR, flawless.

I see some others have managed to make it work, but this should work 100% OF THE TIME FOR 100% OF THE USERS. Like it does on consoles. I surpass all the requirements, and I can play all VR games out there with a single problem, most of them at their highest detail settings.

I will wait and give it another go at some point.

[bacon_avenger]

Sounds like a problem with your system or your steam install, I'm afraid to say. I've been able to start it every time since I got it, and this is the first time I've ever heard of anyone having problems. It's been a gem and I've been loving it and trying to share it with friends every chance I get.

Done the usual, like verify files and such?

[aaron_polyarc]

Hi BodhiDharmaZen,

Sorry about the crashes you've been experiencing. We haven't seen these before, but I'd love to learn more so you can enjoy the game. If you wouldn't mind, could you email [e-mail] with your PC specs (graphics card / HMD)? We will try to find you a solution. Thank you!

[realmiggy2]

Works fine for me as well. I'm sorry you're having issues and I can understand the frustration, but I wouldn't label this game as a scam. Hope that support can get your issue reolved.

[Rune]

Been starting the game more than 30 times using Index, Win10, RTX 3090 (driver 512.15), i9 10900K, not a single crash. Took me 10 hours to complete the game, still not a single crash. Changed quality several times yesterday, never any crash.

Low-IQ customers complaining without providing any details about used hmd, gpu, cpu, mainboard, os, SteamVR res etc. should have such completely worthless complaints deleted. 2c.

[BodhiDharmaZen]

This is very nice of you. Thank you. First time a developer answers me directly.

My system works without problems, I can play all VR games, even heavy ones like Alyx, at with all the details on.

i7, 32GB RAM, RTS3060 with 12GB, SSD disks. And just as I described this is the one and only game that has failed on me. Every single time I wanted to play. I already asked for the refund, otherwise I would write to support as you suggested.

Best of lucks, I loved your first game and I look forward to be able to play the second one. But something is not right, and Im not risking my time or my money to find out if now it works. And I do not want to wait until the support team finds the issue.

Originally posted by aaron_polyarc:

Hi BodhiDharmaZen,

Sorry about the crashes you've been experiencing. We haven't seen these before, but I'd love to learn more so you can enjoy the game. If you wouldn't mind, could you email [e-mail] with your PC specs (graphics card / HMD)? We will try to find you a solution. Thank you!

[BodhiDharmaZen]

Originally posted by bacon_avenger:

Sounds like a problem with your system or your steam install, I'm afraid to say. I've been able to start it every time since I got it, and this is the first time I've ever heard of anyone having problems. It's been a gem and I've been loving it and trying to share it with friends every chance I get.

Done the usual, like verify files and such?

I play tons of VR games, both on Steam and in Oculus. NOT A SINGLE PROBLEM. This is the only game that has failed. And yes I checked the files before complaining.

[BodhiDharmaZen]

Originally posted by Rune:

Been starting the game more than 30 times using Index, Win10, RTX 3090 (driver 512.15), i9 10900K, not a single crash. Took me 10 hours to complete the game, still not a single crash. Changed quality several times yesterday, never any crash.

Low-IQ customers complaining without providing any details about used hmd, gpu, cpu, mainboard, os, SteamVR res etc. should have such completely worthless complaints deleted. 2c.

I do not care about your system specs. they are IRRELEVANT. The game should work if the hardware is good enough to play EVERY OTHER VR GAME AROUND. Just think before writing posts like this.

[Rune]

Originally posted by BodhiDharmaZen:

Originally posted by Rune:

Been starting the game more than 30 times using Index, Win10, RTX 3090 (driver 512.15), i9 10900K, not a single crash. Took me 10 hours to complete the game, still not a single crash. Changed quality several times yesterday, never any crash.

Low-IQ customers complaining without providing any details about used hmd, gpu, cpu, mainboard, os, SteamVR res etc. should have such completely worthless complaints deleted. 2c.

I do not care about your system specs. they are IRRELEVANT. The game should work if the hardware is good enough to play EVERY OTHER VR GAME AROUND. Just think before writing posts like this.

The game works perfectly, you're the only one complaining, at least I have not seen anyone else complaining.
Your rig, not the game, may be the problem.

Btw, there was a problem with Moss 2 making the game prone to crashes, but it was patched Oct 22. In case some are using a pirated version from Oct 20, crashes may be likely.

None of the 47 current reviews on Steam complain about crashes, the few negative reviews don't mention crashes.

You have left no review of the game on Steam, kinda odd when you're so vocal in here. And saying this sounds very odd too "I do not want to wait until the support team finds the issue". You have 2 weeks to refund the game, Moss 2 is only 1 week old.

Did you try the latest and fully patched version of the game?

[BodhiDharmaZen]

Originally posted by Rune:

Originally posted by BodhiDharmaZen:

I do not care about your system specs. they are IRRELEVANT. The game should work if the hardware is good enough to play EVERY OTHER VR GAME AROUND. Just think before writing posts like this.

The game works perfectly, you're the only one complaining, at least I have not seen anyone else complaining.
Your rig, not the game, may be the problem.

Btw, there was a problem with Moss 2 making the game prone to crashes, but it was patched Oct 22. In case some are using a pirated version from Oct 20, crashes may be likely.

None of the 47 current reviews on Steam complain about crashes, the few negative reviews don't mention crashes.

You have left no review of the game on Steam, kinda odd when you're so vocal in here. And saying this sounds very odd too "I do not want to wait until the support team finds the issue". You have 2 weeks to refund the game, Moss 2 is only 1 week old.

Did you try the latest and fully patched version of the game?

I bought the game here at Steam. It downloaded, and it didnt install any patch. Every single game tells you when there are patches. It didnt. But then again, if that is the problem then it was Steam what didnt check the game I installed and didnt told me that it needed a patch.

I have no tolerance for things that dont work. So I asked for the refund immediately. The policy was about half an hour of play or something, otherwise you dont get a refund. You are telling me that people can play for 14 days and then ask for a refund?

[bacon_avenger]

Originally posted by BodhiDharmaZen:

I have no tolerance for things that dont work. So I asked for the refund immediately. The policy was about half an hour of play or something, otherwise you dont get a refund. You are telling me that people can play for 14 days and then ask for a refund?

Actually, yes.

https://help.steampowered.com/en/faqs/view/5fde-ba65-acce-a411#:~:text=Valve%20will%2C%20upon%20request%20via,offline%20and%20shared%20library%20playtime).

"Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime). Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it."

Again, you are the only complaint about it that I have seen, and if you have already requested a refund, then why are you in here complaining? If it's an attempt to 'warn others', then a review would have been the 'right' place to reach as many people as possible, not here in the forums that are not viewed nearly as often.

And specs are not irrelevant. I've seen many an edge case where some interaction between a specific hardware part from a specific company (sometimes even with a specific firmware version) interacts with something else in the system, be it another piece of hardware, software, firmware, etc, in a bad way and causes problems.

I do agree with you, if the system specs meet or exceed the listed minimum, a program should Just Work(tm), and this is what happens most of the time, but we are not in a perfect world and edge cases do appear.

I've seen a patch or two appear since your first post (sadly, no patch notes showed up that I could find), and perhaps that had the fix for your crashes? Regardless, may you try again at a later time, this game is a gem and deserves all the praise it gets IMO

[aaron_polyarc]

Hey BodhiDharmaZen,

I've looked through the crash logs we've received, and found ones that corresponded to your particular hardware combination (i7 + RTX 3060). All I could find were crashes that were related to the first update that we published on Oct 21st. While you might be getting other types of crashes, let's start with making sure you are on the latest version of the game and take that crash off the table. Upon updating you should be at Build ID 9798514.

If you continue to have issues, I'd just encourage you to enter more details about when it happens, or even just your steam username, so we can better track the crashes (which are anonymous) to your particular instance of the game. Then we can see if there's anything else we can address. We have seen some occasional driver-related crashes, which admittedly are much harder to fix, but none with the frequency that match what you experienced.

Hope this helps. Happy Halloween!

[BodhiDharmaZen]

This sounds fantastic. Thank you very much. Yes, apparently Im the only one who had these problems. Probably related to an updating issue. Maybe it was even a Steam problem for not detecting in time that I had the unpatched version?

In any case.. I will try again and let you know. This is very much appreciated.

Originally posted by aaron_polyarc:

Hey BodhiDharmaZen,

I've looked through the crash logs we've received, and found ones that corresponded to your particular hardware combination (i7 + RTX 3060). All I could find were crashes that were related to the first update that we published on Oct 21st. While you might be getting other types of crashes, let's start with making sure you are on the latest version of the game and take that crash off the table. Upon updating you should be at Build ID 9798514.

If you continue to have issues, I'd just encourage you to enter more details about when it happens, or even just your steam username, so we can better track the crashes (which are anonymous) to your particular instance of the game. Then we can see if there's anything else we can address. We have seen some occasional driver-related crashes, which admittedly are much harder to fix, but none with the frequency that match what you experienced.

Hope this helps. Happy Halloween!

[BodhiDharmaZen]

Hello again. Sadly, I have to report more errors. I installed it again, making sure the patch was installed too. Verified the Build ID.

Launched the game. No sound. All other games automatically change the sound to the Oculus Virtual Audio, except MOSS 2. So I have to come back to the PC to manually change the sound output.

I play a couple of levels. All ok. Then, when trying to exit. I just hangs, it never gets out. I gave it 5 minutes, after that I came to the PC and forced it to quit on the PC.

What is going on? How I am the only one having problems. I repeat, NO OTHER GAME NOR APPLICATION gives me problems. Just MOSS 2

Very sad about the situation.

This was like 10 minutes ago.

Originally posted by aaron_polyarc:

Hey BodhiDharmaZen,

I've looked through the crash logs we've received, and found ones that corresponded to your particular hardware combination (i7 + RTX 3060). All I could find were crashes that were related to the first update that we published on Oct 21st. While you might be getting other types of crashes, let's start with making sure you are on the latest version of the game and take that crash off the table. Upon updating you should be at Build ID 9798514.

If you continue to have issues, I'd just encourage you to enter more details about when it happens, or even just your steam username, so we can better track the crashes (which are anonymous) to your particular instance of the game. Then we can see if there's anything else we can address. We have seen some occasional driver-related crashes, which admittedly are much harder to fix, but none with the frequency that match what you experienced.

Hope this helps. Happy Halloween!

[Rune]

Originally posted by BodhiDharmaZen:

Hello again. Sadly, I have to report more errors. I installed it again, making sure the patch was installed too. Verified the Build ID.

Launched the game. No sound. All other games automatically change the sound to the Oculus Virtual Audio, except MOSS 2. So I have to come back to the PC to manually change the sound output.

I play a couple of levels. All ok. Then, when trying to exit. I just hangs, it never gets out. I gave it 5 minutes, after that I came to the PC and forced it to quit on the PC.

What is going on? How I am the only one having problems. I repeat, NO OTHER GAME NOR APPLICATION gives me problems. Just MOSS 2

Very sad about the situation.

This was like 10 minutes ago.

Originally posted by aaron_polyarc:

Hey BodhiDharmaZen,

I've looked through the crash logs we've received, and found ones that corresponded to your particular hardware combination (i7 + RTX 3060). All I could find were crashes that were related to the first update that we published on Oct 21st. While you might be getting other types of crashes, let's start with making sure you are on the latest version of the game and take that crash off the table. Upon updating you should be at Build ID 9798514.

If you continue to have issues, I'd just encourage you to enter more details about when it happens, or even just your steam username, so we can better track the crashes (which are anonymous) to your particular instance of the game. Then we can see if there's anything else we can address. We have seen some occasional driver-related crashes, which admittedly are much harder to fix, but none with the frequency that match what you experienced.

Hope this helps. Happy Halloween!

With Rift CV1 I did get the error too of Moss 2 not closing down properly, when closing the game, I had to manually terminate the game's proces.

Using Index the game closes just fine.

No big deal though, and I've had no sound issues using CV1 or Index.

[aaron_polyarc]

Hi BodhiDharmaZen,

Originally posted by BodhiDharmaZen:

Launched the game. No sound.

Usually SteamVR will switch inputs on launch, but there may be other systemic reason this didn't happen.

Originally posted by BodhiDharmaZen:

I play a couple of levels. All ok.

This is great news that you are able to play the game without the crashing you were seeing originally. Excellent!

Originally posted by BodhiDharmaZen:

Then, when trying to exit. I just hangs, it never gets out.

Are you closing the game using the Quit menu item, or in another way? I have seen issues when quitting by closing SteamVR directly, for instance, which can lead to unexpected behavior. If you are seeing an issue with quitting through the menu that is something we can investigate.