Official Dragon's Dogma 2 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Dragon's Dogma 2 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Please see this page for information on transferring your character data from the Character Creator & Storage to the main game.

https://www.dragonsdogma.com/2/en-us/topics/demo/

2. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

3. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

DD.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Dragons Dogma 2

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Malwarebytes[www.malwarebytes.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[answers.webroot.com]
   
7. McAfee Antivirus[www.mcafee.com]
   
8. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

4. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

5. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com]] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

6. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

7. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

8. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

9. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.
To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename (or delete) the folder "Dragons Dogma 2" in C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.
   
7. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

10. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

11. If you are experiencing issues with the game display, please check your display settings.

Go to the Graphics tab in the Options menu and adjust the Vertical Synchronization or Refresh Rate settings if you experience problems like flickering or blank screens.
Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.

12. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

1. Confirm the game is closed
   
2. 2. Right-click "Dragon's Dogma 2" in the Steam Library and open "Properties"
   
3. Select "Browse Local Files..." in the Local Files tab
   
4. Rename config.ini to config_backup.ini
   
5. After copying config_default.ini, rename the copied file to config.ini
   
6. Click "Play" from the Steam client to start the game

13. To enable the touch pad/motion sensor functions of the DualSense™ wireless controller or DUALSHOCK®4 wireless controller, please follow the steps below.

1. Launch Big Picture Mode
   
2. Select "Controller" in the Settings menu
   
3. Set Enable Steam Input for PlayStation controllers to "Off"
   
4. Close Big Picture Mode (For details on how to open Big Picture Mode, please go to the Steam Support page: https://help.steampowered.com/en/faqs/view/3725-76D3-3F31-FB63)

14.If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.

When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\Dragons Dogma 2

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.

15. On loading the game, the shader cache needs to be compiled for better graphical performance.

The loading screen will automatically advance once the shader cache is compiled, but depending on your system, this may take some time. You can track the process via the on-screen progress bar.

After the initial loading and compilation, there should be very little wait time on future play sessions. However, if you change video/graphics cards or make other changes to your PC, the shader cache may take some time to be compiled afterward.

16. Accessing the following screens may temporarily increase processing load.

• Smithies
  
• Armories
  
• Sundry Shops
  
• Scrap Stores
  
• Pawn Guild
  
• Item Storage
  
• Changing pawns

If this bothers you, you may be able to alleviate the problem by accessing Options > Graphics > FidelityFX Super Resolution 3 and changing the settings there.

17. DLSS Super Resolution.

We are aware of issues for some setups when DLSS Super Resolution is turned on.
Fixes are currently underway for an upcoming patch.
In addition, we plan to add DLSS Frame Generation in a future title update.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Dragon's Dogma 2 Character Creator & Storage; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Blank]

Hello, this appears to me (the game closed unexpectedly, we are sorry for the inconvenience, a report will be created) and then the game closes automatically. I did everything mentioned in the list but it still happens, I installed and reinstalled the game and it still happens

[Sparhawk122]

Bro. Maybe they should optimise their game better for PC. This is a joke.

How the hell did they manage to get it to run on console CPUs. No reason for high end PC CPUs to be struggling.

Lazy console port.

[PowerCum]

I understand the performance issues, but.. crash...

Ryzen 7 5800x3d
RTX 3060 12gb
RAM 32gb
1440p

And this is first game that eats so much RAM. Im impressed. (and i start to think its the RAM what cause people problem). Becasuse I see many streamers are playing and having no issue, and they having 64GB RAM. Kinda looks like your game want to be running only on one RAM stick, beside DUAL channel. I aint programmer or hardware guru, but that is what my logic saying. Because closing all the side apps, really makes game run for a bit longer time.

I aint refunding, because I believe you guys will fix it, just please do it faster, while Im still unemployed and have time to play this master piece.
Good luck!

[HideoKoncima]

I'm starting to think the Ram could actually be the bottle neck. I have 16 Gb and those "resource exhaustion detector" with crash to desktop could be explained with that.
A couple of friends have 32 Gb and 0 crashes.

[xcenic]

Man FU this is a @%&%# joke? You telling me that I need to do almost a complete resintall of my fking whole system just to play a darn game? Fix you %%$# capcom if you want my money.

[Mr blue]

Originally posted by VengefulPrince:

Originally posted by Mr blue:

deleting CrashReport.exe fixed my crashes

Truly?

yes because crashreport was crashing in the event viewer which caused the game to crash now I have been playing for almost 2 hours with no crashing

[KillaMafioblood]

Was playing fine for about 5hr but now it freezes in about 3-5 min of playing now:(

[mongmong]

There are only four skill slots!? why Decreased from DDDA!? Arisen class is trash because few skill slots
There are only four skill slots!?
Doesn't the developer understand that this game is supposed to be an action game?
Why is it regressing from the previous installment?
The options for actions have become narrower, and the action gameplay has deteriorated.
It's a sequel, and yet it's a regression!?
The developers are foolish.
i belive it is BUG

スキルスロットが４つしかない！？
開発者はこのゲームがアクションだと理解していないのですか？
なぜ前作から退化しているのですか？
行動の選択肢が狭まりアクションが退化しています。
続編なのに退化！？
開発者は馬鹿

[mongmong]

Only four skill slots!? Don't the developers understand this game is action-based?

Why has it regressed from the previous version? The range of actions has narrowed, and the action has degraded.

A sequel that's a regression!? The developers are foolish.

Is there a meaningful reason for reducing the skill slots? What necessity prompted such a pointless change?

Is it because they're ignorant of the true essence of action games?

I Think it isBUG

スキルスロットが４つしかない！？
開発者はこのゲームがアクションだと理解していないのですか？
なぜ前作から退化しているのですか？
行動の選択肢が狭まりアクションが退化しています。
続編なのに退化！？
開発者は馬鹿
スキルスロットが減るのは意味がある改変ですか？
なんの必要に迫られてこんな無意味な改変をしたのですか？
アクションゲームの醍醐味をしらないバカだから？
これバグですよね？

[StarCultiniser]

This is embarrassing, why can i literally see the polygons of the surface of my character?(idk if this matter but in ray tracing mode) this is basic stuff. Never seen such a bad dlss implementation, its blurry and sharpening setting does literally nothing?? usually dlss improves even native resolution what did you do?. Game cant seem to fully utilise my hardware as when i'm spinning my camera, my fps will drop by almost half but so does my hardware usage. If i turn on dlss, fps improvement but now my GPU usage is down to bellow 80% usage what??? But i wouldn't be surprised if y'all already aware of this.

[Noss]

There is a consistent crash when you are scrolling in the change vocation menu.
When you are looking at the videos of the skills, it usually crash when you are doing that.

3440 X 1440
13900k
3080
64gb RAM

[itaM]

1) CPU name & model - AMD Ryzen 5 5600x
3) Graphics card / chip model and the amount of VRAM
AMD RX 6600XT
8GB
4) Video driver version number - 24.3.1
5) System memory size - 16GB
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
Windows 11 Home
7) Anti-virus software name and version - Windows Defender
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers) - LG Ultragear 27GP850, Huion Kamvas 16 (2021)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country) - Europe, Poland

Settings:
[Render]
Capability=DirectX12
TargetPlatform=DirectX12
ParallelBuildProcessorCount=8
ParallelBuildCommandList=Enable
AllowMeshShader=Enable
ForceMeshShader=Disable
[AppOption]
TargetDisplay=0:LG ULTRAGEAR
RenderingMethod=Normal
WindowMode=Borderless
Resolution=2560x1440
RefreshRate=180.00Hz
ImageQualityRate=5
VSync=OFF
FrameRate=Max120
FoliageQuality=Low
EffectQuality=Low
MeshQuality=STANDARD
TextureQuality=High
TextureSamplerQuality=Trilinear
StreamingTextureQuality=High
StreamingTextureBufferSize=_00_50
ShadowQuality=Low
ShadowCacheEnable=ON
ContactShadowEnable=ON
BloomEnable=ON
DepthOfFieldEnable=ON
MotionBlurEnable=ON
LensFlareEnable=ON
LensDistortionSetting=OFF
FilmGrainEnable=ON
AntiAliasing=TAA
AOEnable=SSAO
SSREnable=ON
SSSEnable=ON
UpscalingAlgorithm=FSR3
UpscalingQuality=Balanced
UpscalingSharpness=8
RayTracingEnable=OFF
PadButtonIconType=TypeB
DynamicResolution=ON
DLSS=None
TextureQualityAndStreamingTextureBufferSize=High__00_50
DLSS_Reflex=Off
MotionQuality=Low
FSR3=Balanced
[Render/Adapter]
Description=AMD Radeon RX 6600 XT
VendorId=4098
DeviceId=29695
SubSysId=605164684
Revision=193
[RenderConfig]
NormalWindowResolution=(0.000000,0.000000)
FullScreenDisplayMode=72
FullScreenMode=false
WindowMode=Normal

Issue:
Upon reaching Vernworth conversation with Brent is initiated. When the conversation leads to the cutscene introducing the regent queen the game crashes. This causes the game to be unplayable since it crashes every single time.

Crash report: https://workupload.com/file/8JtXzmEm9Ep

[Conbot2]

Keep having crashes for one of my family members on their computer. It keeps crashing in menus especially in the vocation skills menu. Finally got an error code for one of the crashes and it just said 0x4 and I can't figure out what it means. Nor can I figure out how to stop it from crashing.

[Mr blue]

Originally posted by Conbot2:

Keep having crashes for one of my family members on their computer. It keeps crashing in menus especially in the vocation skills menu. Finally got an error code for one of the crashes and it just said 0x4 and I can't figure out what it means. Nor can I figure out how to stop it from crashing.

try renaming CrashReport.exe to something like CrashReport.exe.backup and see it crashes and if it doesn't leave it like that and if it does crash change it back to CrashReport.exe

[Dragon]

A Riftstone can no longer be awakend after i clicked to equip my oil lamp during the night, the promp to turn it on disappeared