3D Mark Vantage won't start on on Win 7 or 8 computer

[wek31975]

Hi,
I can't get my steam version of 3D Mark Vantage to start I get message about Visuale C++ runtime error. Than after shutting that window I get a Adobe Flashplayer 10 error. At laest that what I think that it is saying.

I have in my Windows 8 PC,
M5A78LA-MLX PLUS motherboard
FX 8350 CPU
16 GB Corsair Vengance 1600 Mhz memory
128 GB Samsung 840 Pro SSD
3 TB Tosheba HDD
HD 7970 GPU MSI referance card & clock speed right now

Don't know whats wrong. I'll write details on second entry.

[wek31975]

Error message details:

An error occured when initializing 3DMark

An error occured in DLL.


If you encounter this error immediately after installing 3DMak Vantage, it is likely that the required Visual C++ runtime install hasn't fully completed and you need to reboot Windows. If the problem persists even after reboot, contact Futuremark Support.

http://www.futuremark.com/support/


The second error message is:
A script in this movie is causing Adobe Flash player to run slowly. If it continues to run, your computer may becom unresponsive. Do you want to abort the scipt?

3DMark 11 works fine on both Windows 7 & Windows 8 computers.

Anyone else encounter this? Was it resovelved? How, if it was?

[SrRic]

DLL error message details,

"An error occured when initializing 3DMark
An error occured in DLL.
If you encounter this error immediately after installing 3DMak Vantage, it is likely that the required Visual C++ runtime install hasn't fully completed and you need to reboot Windows.
If the problem persists even after reboot, contact Futuremark Support.
http://www.futuremark.com/support/"

[wek31975]

Think I found reson for it not working. My os is 64 bit.

[UL_Jarnis]

Vantage works just fine on 64bit windows.

As the error states, you should first try rebooting the PC - this error can come because the installation of Visual C++ runtimes could not update critical OS files (reboot should clear this).

If still no go after reboot, you should try uninstalling Visual C++ 2005 runtimes and reinstalling Vantage (which will reinstall them). If still no go, your Windows installation may be corrupted.

[Mayor Boba Fett]

Im getttin the same error. Im able to run the latest 3DMark, but cant run this one.

[Doc Who]

Same with me. Downloaded Vantage Runs , no problem, Vantage from steam of with error message : "An error occured in DLL"

[UL_Jarnis]

We've just deployed an update that should fix this issue. You may have to do "delete local content" and re-install if just updating doesn't fix it.

Also you may have to reboot the PC once after install, but it should work after that reboot.

[KJ]

FIX/BLUF for failure to lauch due to "error occured in DLL": I downloaded the free 3D Mark Vantage Basic version from the Futuremark website (TechSpot mirror), deleted local content from Steam version, installed the website version, restarted the computer (this is required; same error prior to restart after install, but website/local version worked after), re-installed Steam version and presto, it works.

(Please take note futuremark/steam so the steam version or installer can be fixed to include all necessary components and checks)

What I think caused my problem: unistalling nvidia display driver during GPU swap to AMD/Radeon card (btw my 2 month old MSI 760OC stopped working w/ all stock/default settings while getting reaquainted w/ Supreme Commander, but that is another subject).

Why did this fix it? I believe the installer was much more robust than the Steam version. It replaced the 1 or 2 components that I now believe were the culprit in my situation: physX (probably uninstalled when I just swapped from nvidia to an Amd GPU), and/or Visual C++ 2010 runtime, perhaps interelated.

What did not work:
- Restarting multiple times
- deleting local content and re-installing Steam Version w/ more restarts
- Un/re-installing vc ++ 2005 several ways (probably because Vantage v1.1.2 looks to be using vc 2010 according to the custom install options on the installer in the techspot download)
- downloading and un/reinstalling the SystemInfo program/service from the FM website that also was causing startup problems with some users from what I gathered in the FM forums

I don't know if un/re-installing vc++ 2010 manually would have worked.

I don't usually post (first one), but I spent 4+ hours on this problem, and hopefully this will save a few for others. FM_Jarnis, I recognize you tag from the FM forums, so pass this along (and up) when you can-Thanks!

Originally posted by FM_Jarnis:

We've just deployed an update that should fix this issue. You may have to do "delete local content" and re-install if just updating doesn't fix it.

Also you may have to reboot the PC once after install, but it should work after that reboot.

Also in reply to:
FM_Jarnis Sep 19 @ 1:37am
Vantage works just fine on 64bit windows.

As the error states, you should first try rebooting the PC - this error can come because the installation of Visual C++ runtimes could not update critical OS files (reboot should clear this).

If still no go after reboot, you should try uninstalling Visual C++ 2005 runtimes and reinstalling Vantage (which will reinstall them). If still no go, your Windows installation may be corrupted.

[UnReal-4-Life]

Ya Same issue Im gonna try uninstalling the C++ that seems to be the case I hope. But mine goes all the way till after the graphic tests 1 and 2 then does the AI test BOOM!!! thats when it errors on Q every time.

[UL_Jarnis]

Originally posted by UnReal-4-Life:

Ya Same issue Im gonna try uninstalling the C++ that seems to be the case I hope. But mine goes all the way till after the graphic tests 1 and 2 then does the AI test BOOM!!! thats when it errors on Q every time.

If you are getting a crash in the physics test, this may be due to PhysX not properly installed or somehow corrupted.

Install the latest PhysX system software from here;

http://www.nvidia.com/object/physx-9.13.1220-driver.html

[N4K]

http://www.3dmark.com/3dmv/5117521 Look here

[JOZ78]

hi, i have same problem. im try delete localcontent reinstal. restart pc.. no help ..
i have amd 7970 cards now.

[UL_Jarnis]

Originally posted by houmrsimpsn:

hi, i have same problem. im try delete localcontent reinstal. restart pc.. no help ..
i have amd 7970 cards now.

Would need bit more info about the system and the operating system version etc. Recommend posting the problem with system details to http://support.futuremark.com/ and we'll help.

[b.f3000]

I also had this problem.
The problem is in some of vc++ packages.
Since I fix this with unofficial "vc++ 2005-2013 all in one" pack, I don't know which one of vc++ 3dmark vantage don't like.
Oh, btw. I have Windows 10 insider preview 10240.