Official Resident Evil 4 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Resident Evil 4 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

re4.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL 4 BIOHAZARD RE4


Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[answers.webroot.com]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + NVIDIA Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename (or delete) the folder "RESIDENT EVIL 4 BIOHAZARD RE4 " in C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.
   
7. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

10. If you are experiencing issues with the game display, please check your display settings.

Go to the Graphics tab in the Options menu and adjust the Vertical Synchronization or Refresh Rate settings if you experience problems like flickering or blank screens.
Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.

11. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

1. Confirm the game is closed
   
2. Right-click "Resident Evil 4" in the Steam Library and open "Properties"
   
3. Select "Browse Local Files..." in the Local Files tab
   
4. Rename local_config.ini to local_config_backup.ini
   
5. After copying local_config_default.ini, rename the copied file to local_config.ini
   
6. Click "Play" from the Steam client to start the game

12. To enable the touch pad/motion sensor functions of the DualSense™ wireless controller or DUALSHOCK®4 wireless controller, please follow the steps below.

1. Launch Big Picture Mode
   
2. Select "Controller" in the Settings menu
   
3. Set Enable Steam Input for PlayStation controllers to "Off"
   
4. Close Big Picture Mode (For details on how to open Big Picture Mode, please go to the Steam Support page: https://help.steampowered.com/en/faqs/view/3725-76D3-3F31-FB63)

13.If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the local_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.

When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL 4 BIOHAZARD RE4

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.


Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil 4 ; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Yeehaw Brother]

Etrxc a écrit :

slavapure a écrit :

Reached Luis lab in chapter 15 and Don't have the key Luis gave me in my inventory.
Cannot progress the story. I am stuck here till its patched.

Same here

[Ragnarrok]

I think I encountered an issue in Specimen Storage in Chapter 15. If you're extremely low on health Leon seems to move slightly slower up stairs and will never make it to the door in time. If you don't have healing items you pretty much have to load an earlier save. Can anybody else replicate? When on green (normal) health I made it to the door first try.

This is the second room with the yellow wheel inside the cage.

[Raikov's Crotch]

DaVillain343 a écrit :

spardascus a écrit :

The GPU fans are going crazy even when i set everything to low, something wrong and broken in the graphic settings that Capcom didn't fix since the demo, this is the Only game that does this to my RTX 3070.

I'm also using an RTX 3070Ti and I have set my fan curves to go full power whenever it goes beyond 70 degrees. The game runs okay in 1440p

I have a RTX 3060 and the game is running like garbage

[BUCHA-MUCHA]

Cant start demo and cant start game! Crash report archive. pls help :(
https://dropmefiles.com/ZaQgc

[A Carefree Ghost]

Try to load the game and whenever i try to move my mouse it starts to crash and can't find the problem. Even in opening startup slight movement of my mouse the game crashes and it is very bizarre to witness.

[Yuji]

Everytime i go to fight Mendez, the game makes my HDD drive go to 100% and stay that way causing stuttering, audio issues. After the first stage, Mendez just vanishes and i am legit stuck at this part. I have defragmented my HDD drive and its still having the same issues.

[TOX]

hey capcom team, the game needs an update. i have a i7 8700k paired with a 2070 super and 16gb of ram, games installed on a m2 ssd.

my windows is fresh and not played with, all updated installed. the newest nvidia driver isnt working well with the release.

the game have bad performance issues, somethings not right, the demo was working very well 60 fps, no drops on 4k with no rt. but the full game is dropping like its hot, lol.
fix this please........

[HEX]

7 PCs in my DC fixed by disabling Raytracing and one with the .ini fix. Patch that crap.

[✪ † Predator84 † ✪]

Funpire a écrit :

Yay, all of that done and infinite loading screen on main story. *Sad face*

same at me no solution in sight

[HazNut]

I beat the game on hardcore (slot 1), created a new game plus save in slot 3 and have started a new game (not new game plus) professional run in slot 2. Somewhere along the way my old hardcore save seems to have corrupted and it's reset to chapter 10.

Not sure if this is a save game corruption issue, as my save has basically reset its progress by about 10 hours it seems, maybe steam cloud sync issues.

I did start a new game plus run on hardcore but didn't manually save and abandoned it pretty early.

I also did mess around with reloading saves a lot on my new game plus save to test some stuff, but not sure why my old save has reset about 10 hours...

Also, I just saved on my professional run and it seemed to think it was around 3am instead of 12am...

Also noticed, the unlocked title screen only seems to appear if your last loaded save was a new game plus save, or you just completed the game. Not sure if this is a bug though, but after loading a professional save on a new slot, it seems to go back to the old title screen.

[Baddudez]

Is anyone else getting nauseous after 30 minutes? I got to the village section and after a few minutes had to stop playing. Headache and felt like throwing up.

@CAPCOM -- I played RE2 and RE3 remake completely without issue. Something changed in RE4 remake..

Can we get camera settings that are from RE2\3 remake put into RE4 remake?

[NeedsMoreDakka]

1) CPU name & model: AMD Ryzen 9 3900X 12-core processor (24 cpus), ~3.8GHz
2) Name / model of the desktop or laptop (if available): N/A, custom build
3) Graphics card / chip model and the amount of VRAM: GTX 3060 TI, 8gb vram
4) Video driver version number: GeForce Game Ready Driver version 531.29
5) System memory size: 64gb ram
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.): Win10
7) Anti-virus software name and version: MalwareBytes 4.5.24
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers): ASUS PB277Q + LG UltraGear 27GP83B
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR: Using DisplayPort Cable that came with LG UltraGear monitor, no brand known; PB277Q is using j5create 8k DisplayPort Cable
10) Your region (continent and/or country) USA


Graphics Settings:
[Render]
Capability=DirectX12
[AppRender]
AppResolution=22
AppRefreshRate=2
AppFrameRate=3
AppWindowMode=2
AppHDRmode=0
AppColorSpace=0
AppVsync=0
AppShadowQuality=2
AppShadowCache=1
AppContactShadow=1
AppVolumeLightQuality=2
AppBloom=1
AppSSRefrection=1
AppSSSSSetting=0
AppAmbientOcclusion=3
AppParticleLighting=1
AppLensFrare=1
AppImageQuality=5
AppRenderingMethod=2
AppTextureQuality=4
AppTextureFilterQuality=5
AppMeshQuality=2
AppAntiAliasQuality=4
AppLensDistorsion=2
AppDepthOfField=0
AppMotionBlur=0
AppBrightness_Dark=2
AppBrightness_Light=20
AppBrightness_Gamma=7
AppSafeAreaRatio=100000
AppUpScalingTypeFSR1=0
AppUpScalingTypeFSR2=0
AppMovieResolution=1
AppStrandHair=0
AppTessellation=1
AppDropPartsDisp=1
AppRagdollDrawNum=1
AppRagdollQuality=1
AppRetargetMotion=1
AppRainQuality=0
AppFragileQuality=1
AppSpecificLightQuality=1
AppSpecificEffectQuality=0
AppRayTraceOnOff=1
AppRayTraceResolution=0
[Render/Adapter]
Description=NVIDIA GeForce RTX 3060 Ti
VendorId=4318
DeviceId=9353
SubSysId=1714428378
Revision=161
[Render/Display]
DisplayName=\\.\DISPLAY2
...

ISSUE 1: Game loads on wrong monitor. [SOLVED BY SELF]
Details: After purchasing new monitor [LG 27GP83B] and installing, RE4 only loads to Monitor 1.
Ability to Reproduce: ALWAYS, ON START UP
Solution: Change the following line in 'local_config' in [...\SteamLibrary\steamapps\common\RESIDENT EVIL 4 BIOHAZARD RE4]

[Render/Display]
DisplayName=\\.\DISPLAY1

Change 1 to 2 or whatever monitor is desired. I changed it to DISPLAY2 and it works.

Recommendation: Include an option in 'GRAPHICS' to allow user to select monitor



ISSUE 2: Leon's movement continues when releasing WASD keys, especially noticeable when crouching or sprinting
Details: Leon [and Ashley] will continue walking in a cardinal direction based on key held if user attempts to stop moving.
Ability to Reproduce: Inconsistent, happens most often when Sprinting [Hold to Sprint/Run] or moving while Crouching [Toggle] and using Mouse-Look to
Example 1: Attempting to cross a bridge while crouching and looking around casually [as if to look around the environment; your game is very beautiful!!], Leon is nearly impossible to keep in a straight line
Example 2: Sprint forward while holding W. Stop sprinting and turn camera 90 degrees to the right. Leon will continue running until he faces forward instead of stopping.
Issue can be mitigated by Aiming [without touching WASD] to interrupt movement.

ISSUE 3: Lower Resolution while using scopes.
Details: Resolution appears lower when using scopes, but only within the scope zoom.

[Drococu]

I got softlocked at chapter 15 because Luis` keys are missing from my inventory. That is pretty anoying!

[Geralt_Boladao]

Game constantly crashes at random locations, and actions.
i7- 9700k
RTX 3070-Ampere GA104-8GB VRAM
Driver 531.41 (Latest driver at the moment)
32GB RAM
Win 11 22H2
Windows Defender
Acer v226HQL
South America - Brazil

1080p/60 fps locked. I've tried EVERY setting possible from everything on lowest/off to cranked up to the maximum available, makes no difference.

Game crashes, randomly, gives Direct D3D error(25), this happened a few times until chapter 5, in chapter 5 this goes nuts, it crashes randomly every 1-3 minutes, diferent areas, pause menu, display menu, graphics menu, inside buildings, outside in the rain, aiming, shooting, walking, opening doors, picking up items, files, with every setting possible, i've tried everything that is said here, nothing worked, game stil crashes, also, doesn't matter the settings game always is using the max VRAM available, even at the lowest possible game caps at around 7800MB vram, gpu behaves normally, just the constant crashing is making the game unplayable, like commom, we already paid for the game, game is good, just fix it.

The folder "CrashReport" does not exist, neither in the specified location nor in the actual folder that the game is installed. (OS is in one sata SSD, game is installed in ANOTHER sata SSD).

[Yagami]

Is there still no fix on this issue yet capcom?

I've done everything from all the recommended fixes that was listed even deleted and reinstalled my drivers to see if that was the issue nope...

just RE4Remake crapping itself.

This game was great for the first 4 hours of gameplay then all of a sudden it's night time I got ashley with me running into my shots instead of staying behind, Dog being able to stab leon through the wall with their spikes, and the MOST AWESOME PART yet I can play the game for 5 to 10 mins in the rain shoot maybe a few time then the game crashes.

I can run 99% of all my games with at ultra with RT on without anything happening did it with atomic heart, Doom Eternal RE2 Remake never crashed once, then this game can't even stay running..... if this isn't fixed soon im requesting a refund and I'll just get it when its Five bucks and fixed with all the added dlc EVEN though most of us paid for the deluxe edition.........

fix this mess capcom.