No sound from game

[Belthagore]

Ever since I bought this game I haven't been able to hear it at all. I looked around and haven't had any luck. I have made sure my speakers are the default device and also I have tried using a different headset, as mine is wireless (not bluetooth). I still can not figure out the cause for why it is not working.

Please help I really enjoy the game and I wish to play with sound.

[The Chickenmancer]

Hello Belthagore

Sorry to hear that you are experiencing audio trouble with our game. I see you've already tried some fixes that didn't work. Can you try this workaround with your wireless set up?

1. Right click the little speaker in the lower right corner of Windows
2. Select "Sounds"
3. Select the "Playback" tab
4. There should be a device that says "Hands-free" in your list, right click it and set it to "Disabled"
5. Try to boot the game again

We will be working on a permanent fix for this, but for the time being, I'm afraid you'd have to use the workaround.

If this did not work or is not the issue you are experiencing, please let us know and we can continue the troubleshooting.

[Belthagore]

Hello, I have looked everywhere and there is no Hands-free setting on my headphones. My headphones use the 2.4GHz USB dongle so that may be why. I have a Razer BlackShark V2 Pro headset (an old one that doesn't support bluetooth). I have went into my drivers and completely disabled the bluetooth driver and it still doesn't fix the issue.

[Belthagore]

To add on information. I have used a wired headset (that works perfectly fine with the game on another computer) and I still can not hear any sound.

[Mokona]

Same issue, no sound but using bluetooth headphones checking the settings it looks like the game is using the correct sound device but its just not producing sound.

[The Chickenmancer]

Originally posted by Belthagore:

To add on information. I have used a wired headset (that works perfectly fine with the game on another computer) and I still can not hear any sound.

Do you happen to have a webcam connected to your PC? If so, try completely shutting down your Steam client. Unplug your webcam and restart your Steam client. Make sure that your speakers are set to your default audio device and try booting to the game again to see if you have sound. If not, please send us a support ticket about this issue. Include as much detail about the problem as you can, all the troubleshooting fixes you attempted, and your PC's dxdiag report.

Here's how to get your PC's dxdiag report:

1. On your Task bar, click the Windows button (Windows icon usually in the lower left corner of the screen).
2. Type "Run" and press Enter. A "Run" window should pop up.
3. In the "Run" window, type "dxdiag" and click "OK". A "DirectX Diagnostic Tool" window should pop up.
4. In the new window, choose "Save all information" to save to a text file.

https://support.thebehemoth.com/hc/en-us/requests/new