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If the white skull is missing you might have accidentally skipped a level when you were playing online. The game inherits the progress of other people, so if you have levels:
A B C
and you've played A but not B or C yet, another person could load you straight into C and the previous level never gets completed!
Please go back through the map and see if any levels feel unfamiliar with you. This guide should help:
http://castlewiki.castlecrashers.com/Levels
Then, beat that level, and re-beat the boss. The character and Insane Mode should unlock for you.