TECHNICAL ISSUES: Read this first

[Brackets]

Greetings!

Here are some answers for the most common technical issues that we're seeing reported with Snapshot:

1. I'm unable to run the game and get an error on startup (CG Error, GL Error, etc):
Today (1/22/2013) we updated the current version of Snapshot to hopefully address most of these errors. Try uninstalling the game, then reinstalling to make sure you have the most up to date files.

If you're still getting an error on startup, there's a DirectX version of Snapshot you can try which is currently in the "Beta". To access this, right click on Snapshot in your Steam Library, and go to Properties. Under the Betas tab, change the dropdown so that you are opting into the "Beta". It should prompt for a password, which is "snapshot" (without the quotes). Once Steam downloads the new version, try running the game again.

If you're still having issues, send us an email to [e-mail] with a description of the problem and we'll try to help you as best as we can.


2. Where are my saved game files stored?
On Windows, they are saved in your Documents folder under a folder called Snapshot.
On OSx, they are saved in the directory with the game.
On Linux, the save game files are stored in .local/share/Snapshot, and as well as in .config


3. How can I change the screen resolution, etc, from outside of the game?
If you've also run the game once before, open up the userOptions.xml file in a text editor. You can find this with your saved game data (see above to check where that is). In here you'll be able to change your screen resolution and fullscreen options.

If you haven't run the game before, you'll need to find the game's installation directory (Program Files(x86)/Steam/steamapps/common/snapshot/). Under the resources/config directory, there's a file called config.xml. Open this in any text editor to change the default resolution.


4. Where's the soundtrack that I just purchased?
This is located in the same place as the game's installation directory. On windows, it defaults to Program Files(x86)/Steam/steamapps/common/snapshot/


5. I'm having terrible issues with VSync, what's the deal?
We've spent a lot of time trying to resolve this, and as far as we can tell it's an OpenGL issue on some hardware. To try and resolve it, we spent a lot of time converting the whole game to use DirectX. To get the DirectX version, you'll need to opt into the "Beta" version of Snapshot. To access this, right click on Snapshot in your Steam Library, and go to Properties. Under the Betas tab, change the dropdown so that you are opting into the "Beta". It should prompt for a password, which is "snapshot" (without the quotes). Once Steam downloads the new version, try running the game again.


6. I want to try using the DirectX version of Snapshot because _____:
To get the DirectX version, you'll need to opt into the "Beta" version of Snapshot. To access this, right click on Snapshot in your Steam Library, and go to Properties. Under the Betas tab, change the dropdown so that you are opting into the "Beta". It should prompt for a password, which is "snapshot" (without the quotes). Once Steam downloads the new version, try running the game again.



If you have any other issues, contact us by using our live chat here: http://retroaffect.com/contact/ or send us an email to [e-mail]

-Dave
www.retroaffect.com

[borsdy]

im still seeing a ton of screen tearing with vsync enabled in the dx beta. my video card is a 570 with the latest drivers from nvidia, thanks (:

[Grink]

Thank you for working on these issues and pushing this patch, however unfortunately the fix for the missing achievements mentioned in another thread seems not to be working for me. I have updated the game and re-run the ending sequence a couple of times but it still refuses to award me anything less than the 75% achievement (that I initially I already had). My actual completion is stated as 81% at the end. [Win 7 Home Premium 64-bit, Intel i5-3450, Radeon 7800 Catalyst 13.1, DX 11]

[Seanao_Seanao]

I really am enjoying this game. I've been experiencing the V-sync issues. Did the steps to acquire the beta. Is there a wait time for the download? Because it hasn't downloaded the new version yet.

[Fuzzy Dunlop]

Originally posted by Jon:

Thank you for working on these issues and pushing this patch, however unfortunately the fix for the missing achievements mentioned in another thread seems not to be working for me. I have updated the game and re-run the ending sequence a couple of times but it still refuses to award me anything less than the 75% achievement (that I initially I already had). My actual completion is stated as 81% at the end. [Win 7 Home Premium 64-bit, Intel i5-3450, Radeon 7800 Catalyst 13.1, DX 11]

I've been wondering the same thing. I even tried reinstalling the game manually after signing up for the beta. The v-sync is good in windowed mode but I'd obviously rather play full screen if this is fixable soon.

[sesselpupser]

"3. How can I change the screen resolution, etc, from outside of the game?
If you've also run the game once before, open up the userOptions.xml file in a text editor. You can find this with your saved game data (see above to check where that is). In here you'll be able to change your screen resolution and fullscreen options.

If you haven't run the game before, you'll need to find the game's installation directory (Program Files(x86)/Steam/steamapps/common/snapshot/). Under the resources/config directory, there's a file called config.xml. Open this in any text editor to change the default resolution."

This doesn't work for me. First of all, that saved game data folder doesn't contain an XML file, so I used the other method; screenWidth/Height and fullscreen mode settings do nothing, but skipIntro does. Any suggestions? Granted, all this is saving me from doing is disabling Surround to hopefully change the resolution in-game, but if there are no in-game res options I'm not going to keep disabling Surround just for this game.

Help computer?

[faust.twi]

linux version doesn't have any files. fix it please.

[ryuanlu [UNUSED]]

Linux version also has screen tearing issue in full screen mode

[Evil Bee]

I've emailed, but there's also a problem wtih controller mapping - the button on the standard Xbox360 for taking a picture is the same as the one for pasting it..makes the game impossible (obviously). This problem has been replicated by members of /r/linux_gaming.

[aardvarko]

The FAQ has one error-- it says:
2. Where are my saved game files stored?
On OSx, they are saved in the directory with the game.

They're stored in my home folder in a hidden folder named ".Snapshot" on my Snow Leopard and Mavericks computers.

[Goro-Yoshi]

still tears in dx beta

[Dilapinated]

When I set the game to my actual screen resolution (1920 x 1080) game elements like the photographs in the top left are pushed off the screen. This happens until I go down to about 14~~ x 1050 or so.

1920 x 1080 is really, truly my resolution, so I'm a bit stumped as to how not to play this without a huge border. Also, changing to windowed mode while fullscreen did not seem to work either. I'm on Windows 10.

[Ravor]

fps are locked at 30 fps in stages? Mine get over 1k at stage select but "in game" i got only 30. This isnt nice when you are doing the speed award