Master List of BO2 Fixes

[Satoru]

Since there are so many issues with BO2 but the symptoms are all the same. There are many fixes available but are scattered across multiple places. I'm hoping to compile all known fixes so people aren't digging around blindly.

Note I will rarely discuss specific issues because most issues are black screen/bsod/slow/etc but may be resolved via different methods.

READ THESE FIRST.

Windows 8.1 Mouse Stuttering or Freezing

This only applies to Windows 8.1 users with mouse problems

http://support.microsoft.com/kb/2908279

XP IS NOT SUPPORTED

Upgrade to Vista/Win7/Win8. XP will NEVER be supported so don't ask.

AMD FX users must update their BIOS settings

This is a known issue with Steam and AMD FX processors. Updating your BIOS is potentially dangerous. If you're not comfortable with doing so, you can google "CEG Orochi". Note there is NO SUPPORT for using CEG Orochi. It's a 'hack' not a fix. But if your motherboard doesn't have a BIOS update, or you don't want to do the BIOS update because you're not tech savvy, it's an option. Just realize that you're not actually 'fixing' anything.

Nvidia users MUST install the 314.22 drivers

If you have

• Random crashes
  
• Black spots
  
• Crashing after the helicopter in the campaign
  
• Sinking horses in the campaign.

The 314.22 drivers fix most of these issues. ensure you're running this particular driver version

Nvidia laptop users should lock the Nvidia GPU via the Nvidia Control Panel

Select "NVIDIA Control Panel"
Click "Manage 3D Settings"
Under "Global Settings", set your preferred graphics processor to "High-performance NVIDIA processor"

AMD users should install the latest Catalyst 13.1 which is the latest official release

Intel HD3000/4000 cards are NOT supported

As stated in the minimum system specifications. Any issues you have with these video cards are probably never going to be fixed. Try updating the Intel video drivers. But realize that if you have any issues like long load times and crashes, you're more or less on your own if updated drivers from Intel don't fix it.

Run Steam as an Administrator, then re-verify all 3 games (Zombies/MP/SP)

Running Steam as an Administrator and reverifying the game cache are good basic troubleshoting for steam games. You should try this if you're having issues.

Ensure you're running the latest Service Pack for Vista/WIn7 and fully patched

This is especially important for Vista users. As a common directx dll error is due to Vista SP2 and a specific KB patch not being installed

Laptop users should disable Intel SpeedStep from their BIOS

----------------------

Theoretically resolved issues via recent patches from Treyarch/AMD/Nvidia

* Secondary sound cards and USB headsets will cause the game to crash. Disable these. (this has been fixed in a recent BO2 patch)

* AMD Phenom X6 core users should disable their cores down to 4 or 2 cores. (this has been fixed in a recent patch)

* GTX5xx users MUST install 310.90 which address 'crashing after the helicopter gets shot down' 'sinking horses' and other gameplay issues

-----------------------

The above should fix a good portion of people. So go back and look over each one and make sure you do whatever it says as it is applicable to you. Ignore people who say 'oh that didn't work'. It may not worked for them, but it might for you.

DO NOT PROCEED UNLESS YOU HAVE DONE ALL OF THE ABOVE

------------------------

Ok now we're into more esoteric issues

Persistant Rank[0] error

Update your INTEL video drivers.

Connectivity Issues/Cannot Connect To Multiplayer

Please start with rebooting your router and enabling uPnP on it as well

Port forwarding on your router is also helpful

Change your Connection Method. In playlist menu, press "S" preference for connecting method. Then choose "ANY" or try other options to see if that helps

Thanks to SKDoc for this one
http://steamcommunity.com/app/202990/discussions/0/846944689765253158/

Campaign Crashes (as of 12/30/2012)

Some have noted that there is some issue with the leaderboard which is causing a crash between missions. Put Steam in Offline Mode then play if you have this particular problem.

Other have noted that putting your friends list down to below 60 or 50 fixes some crashes

Steam Dependency Error

Fixed by installing all 3 components MP/SP/Zombies, then reverifying the game cache

HELP! I changed my video settings now the game won't start!!!

Go to C:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\players there you will find the files

hardware.chp
hardware_mp.chp
hardware_zm.chp

These are the video settings for SP/MP/Zombies respectively. Delete the file for whichever mode you screwed up and restart the game. It will use the defaults and you can then make the appropriate changes again.

Cannot select a specific resolution

NVIDIA users - Launch the game and in the options select "Fullscreen Windowed Mode", quit then play again and all your resolutions will be available

AMD users - Go to your Catalyst Control Center -> My Digital Flat Panels -> Properties (Digital Flat-Panel) and activate "Enable GPU scaling".

Long load times

Asssuming you've done everything in part 1 (as the Nvidia 310.70 beta driver generally fix long load times especially on laptops) You can try this

1. Open control panel and follow this path (Control Panel\System and Security\System)
2. On the left side, you should see "Device Manager", click that and another window should appear.
3. Look for "Disk Drives" and select your drive (I've only one, I'm not sure about two or more)
4. Double click that drive (almost there!)
5. Under the "Policies" tab, there should be a ticked box saying "Enable write caching on the device"
6. Untick that box.

http://community.activision.com/message/413572515

Long load times for AMD users it apparently a known issue and will be addressed in a future patch (probably from AMD)

https://twitter.com/pcdev_assist/status/276485511672115200

DirectX errors

This one is a bit tricky as I've not seen many reliable fixes for this. But one is

Press WindowsKey+P before launching which locks the monitor to the primary.

Multi-monitor users should try disabling one monitor as a test

Sound issues

Note that BO2 allows users to select which sound card the audio comes out from manually, rather than using the Windows Default. This can throw people off because it may select the wrong 'default' sound card. Ensure you look in your sound settings and see if the right sound device is selected. NOte you cannot change the sound while you're in a MP game, but you can in the main menu before you join a MP game.

Could not load default asset ‘fonts/720/consolefont’

A) You bought a Polish/Russian version from a shady cd-key shop
This is not 'broken' as far as Activision is concerned. The Polish/Russian version of BO2 only comes with Polish/Russian and this is a local distributor 'choice'. Next time buy from an authorized reseller instead of trying to save a few bucks.

B) The language used for MP/SP/ZM must all be the SAME. If you set MP to English but SP to Spanish the game will give you that error. Ensure all games are using the same language settings.

I'll add other fixes as I remember them

I'll add more as I remember some of the other fixes

------------------------

This sucks nothing is working

Let's assume none of the above works. Before you yell "HELP" or your 10 page dissertation on how much you hate Call of Duty do the following

1) Post in as much detail as possible your actual problem. "DOES NOT WORK" is not a description of a problem. Imagine someone needs to replicate your problem just by reading your post. Any information is useful. Crash error messages, event viewer messages, specific glitches in game. This information is absolutely critical in correlating information. Do not skimp on this.

2) Post your system specifications:
OS Type:
Video Card:
CPU:

A lot of the above solutions were found by the community themselves by correlating similar hardware issues together (Phenom X6 and GTX5xx issues specifically) so I don't want to hear nonsense like "It's not my system specs".

Hopefully this helps some people.

[Königweiß]

CPU : Intel Core i7 4770k at 4.2 ghz
GPU : AMD R9 290 4GB windforce edition
Windows 7 Home premium
It comes up on the start bar, I click on it, the screen goes black then goes back to desktop *cries*

[AneeeNews]

İlk olarak Offiziersbursche tarafından gönderildi:

CPU : Intel Core i7 4770k at 4.2 ghz
GPU : AMD R9 290 4GB windforce edition
Windows 7 Home premium
It comes up on the start bar, I click on it, the screen goes black then goes back to desktop *cries*

Try turning the steam overlay off.

View > In-Game uncheck box.

You may need to do it for the games also.

Library > Blops II > Right click > Properties > General tab > Uncheck box.
Repeat for MP & ZM.

[76561198124306456]

Hi I recently installed black ops 2 and worked after 2 fixes then when I load BO2 the cut-scene characters don't talk just sound effects and music. but in - game everything works.(I can't take it that I have to read the subtitles than listening to heir speaking)
Can you help?
CPU: Intel Pentium G3220 @ 3.0 GHz
GPU: Intel HD Graphics P4000
OS: Windows 8.1 64 bit

[Raaaaaid!]

...

[Panini Press Paulie]

Ok, thats it, I have tried everything i could think of. Most of the time the game freezes my PC completely and it is unresponsive at the main menu as soon as the game starts, but if i can start actually playing in whatever level it loads, it runs absolutely fine, but as soon as i get out of gameplay the game freezes again on a cutscene or menu etc.

My Specs:

CPU: AMD FX - 4170 quad core processor 4.20 ghz
GPU: AMD Radeon HD 7870
OS: Windows 7 Ultimate Service pack 1 (64 bit)

I updated my video card drivers, verified game caches for the campaign, multiplayer, and zombies, and ran vcredistx86 and DXSETUP from the games folder. And I turned off the steam overlay for all 3 parts of the game. I also updated my bios to the latest version. I don't know what else to do. Please help, I have been trying to get this game working for 2 days now. No error messages show up or anything, it just locks up my PC, so i have to manually restart it

EDIT: The problem was that you cant have an xbox one controller connected to a usb 3.0 slot when playing the game. So if anyone else has this problem just put it in a usb 2.0 slot.

[texasrattler]

İlk olarak waryaa69 tarafından gönderildi:

Hi I recently installed black ops 2 and worked after 2 fixes then when I load BO2 the cut-scene characters don't talk just sound effects and music. but in - game everything works.(I can't take it that I have to read the subtitles than listening to heir speaking)
Can you help?
CPU: Intel Pentium G3220 @ 3.0 GHz
GPU: Intel HD Graphics P4000
OS: Windows 8.1 64 bit

Did you check windows? click on the sound icon next to your clock, make sure playback and recording devices are set to the default device you want the sound coming from and adjust any levels you need to.

[texasrattler]

İlk olarak Jaco tarafından gönderildi:

I have a AMD Radeon HD 8750M on my laptop but it seems as though it has been disabled and the Intel HD 4000 driver has taken over? Is there any way to disable the Intel driver so that i can run off the Radeon instead?

Yes, you can disable or enable them from the device manager in windows. Also just like nVidia control panel, you should be able to set the primary video to the video card in the Catalyst control panel.

[texasrattler]

İlk olarak The long ♥♥♥♥ of Ebola tarafından gönderildi:

i try to load a public match and it goes to the map loading screen fine but when its fully loaded the game just crashes and so i went into a private match alone and the game worked but then i added 1 bot and the same thing happend, the map loaded then it crashed.
Windoes 7 32 bit
Card:Intel(R) HD Graphics 4000
Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz

Couple of things, your proc is a lil weak but gameable, you have win 7 32 bit which means your stuck to only ever having 4 gb of memory (low for gaming) but your main issue is likely because you have no video card. Onboard/intergrated video is not supported in BO2. It has been said that if you have a Intel HD 4000 or newer you may get the game working. You need to get the latest Intel video driver. Some people have got this working but not all do.
So what does all this mean, if you have no video card, you can get disconnects, crashes, long loading times and timeouts. Why, because the game cannot communicate with the video. Intergrated video doesn't have enough memory to handle all the textures and stuff to communicate with the game which causes issues.

PC Dev Assist has commented on this issue before.

[76561198004837629]

http://store.steampowered.com/app/202970/?

[PC-C4RN4G3]

yea but the most important BO2 fix and the only we need is the ANTICHEAT. I am playing TITANFALL, and the game of origin like BF4 has 2 anticheat programs the most famous punkbuster and the EA ORIGIN FAIRFIGHT, but i have play the last COD GHOST and ADVANCED WARFARE in the free weekend and they are full of cheaters like BO2 so why i will waste my money again buying a game that i know that is full of hackers and cheaters, my FAV FPS is COD MW2 and COD BO2 but the cheat is a big problem in PC GAMING in consoles is less painful.

PLEASE try to fix that and make a more cheaters hackers freee games that is the only thing i cant accept the rest campers knifes runners is valid

[Sterling Archer]

hi you seem to be a very knowledgable person with this sort of thing and I was hoping you could help,
so my problem is that this goes for both zombies and multiplayer is when i join an online match it take like 3-5 minutes to load( I unchecked the cache box on my hard drive) and when it finally is done loading it brings me back to the starting page saying' you have been disconnected from call of duty black ops 2 servers". this has been happening for about a year now which is when I bought my game my os is windows 8.1 64 bit and video card is intel HD graphics and my cpu is 2127U @ 1.90 GHz thanks so much if you can help this has been a huge pain also im running on a laptop

[ExiaRS]

İlk olarak PH03N1X tarafından gönderildi:

yea but the most important BO2 fix and the only we need is the ANTICHEAT. I am playing TITANFALL, and the game of origin like BF4 has 2 anticheat programs the most famous punkbuster and the EA ORIGIN FAIRFIGHT, but i have play the last COD GHOST and ADVANCED WARFARE in the free weekend and they are full of cheaters like BO2 so why i will waste my money again buying a game that i know that is full of hackers and cheaters, my FAV FPS is COD MW2 and COD BO2 but the cheat is a big problem in PC GAMING in consoles is less painful.

PLEASE try to fix that and make a more cheaters hackers freee games that is the only thing i cant accept the rest campers knifes runners is valid

Thre are cheaters in BOII but they are not rampant as you claim, they are regularly VAC banned and there are threads about it.

[ExiaRS]

İlk olarak TFTRGterminator6101 tarafından gönderildi:

hi you seem to be a very knowledgable person with this sort of thing and I was hoping you could help,
so my problem is that this goes for both zombies and multiplayer is when i join an online match it take like 3-5 minutes to load( I unchecked the cache box on my hard drive) and when it finally is done loading it brings me back to the starting page saying' you have been disconnected from call of duty black ops 2 servers". this has been happening for about a year now which is when I bought my game my os is windows 8.1 64 bit and video card is intel HD graphics and my cpu is 2127U @ 1.90 GHz thanks so much if you can help this has been a huge pain also im running on a laptop

You have garbage CPU, and Intel graphics are not supported. Read official specs.

[Sterling Archer]

İlk olarak ExiaRS #wengerout tarafından gönderildi:

İlk olarak TFTRGterminator6101 tarafından gönderildi:

hi you seem to be a very knowledgable person with this sort of thing and I was hoping you could help,
so my problem is that this goes for both zombies and multiplayer is when i join an online match it take like 3-5 minutes to load( I unchecked the cache box on my hard drive) and when it finally is done loading it brings me back to the starting page saying' you have been disconnected from call of duty black ops 2 servers". this has been happening for about a year now which is when I bought my game my os is windows 8.1 64 bit and video card is intel HD graphics and my cpu is 2127U @ 1.90 GHz thanks so much if you can help this has been a huge pain also im running on a laptop

You have garbage CPU, and Intel graphics are not supported. Read official specs.

thanks for the help

[mrscubadude]

everytime i try to start the game resently it just says Error during initialization:
Unhandled exception caught . don't know what to do