game wont open

[.HaunTeR 破壊]

hey guys i try to play ACR AC3 and AC blackflag and on steam it tries to open the game and says that "im playing AC..." then 1 second later the game wont open and nothing happens , it as if i didnt even try to open the game , help plz..

[EscapeKey]

I get this issue at random. If you wait for a few minutes it might start. If it doesn't then go to task manager and close it, and then try starting it again. You could also try running the game from Uplay.

[.HaunTeR 破壊]

Originally posted by EscapeKey:

I get this issue at random. If you wait for a few minutes it might start. If it doesn't then go to task manager and close it, and then try starting it again. You could also try running the game from Uplay.

i did all of that and not a single AC game works, its not even running in the background , it says on steam that im playing the game 2 seconds later it says im online not doing anything

[Tecnocrat]

Could you tell us your PC config?

[.HaunTeR 破壊]

win7 64bit , 16gb ram i54670 CPU@3.40GHz ,Nvidia GTX770 4GB overclocked , 2TB SSD

Originally posted by -Haunter:

Originally posted by EscapeKey:

I get this issue at random. If you wait for a few minutes it might start. If it doesn't then go to task manager and close it, and then try starting it again. You could also try running the game from Uplay.

i did all of that and not a single AC game works, its not even running in the background , it says on steam that im playing the game 2 seconds later it says im online not doing anything

[Tecnocrat]

If there is a problem it is W7. With your hardware W10 should run perfect. There are cheap licenses online. I have i7-4770K, 120GSSD, 3TB, 8GB RAM and Geforce 1050 2GB and the AC Revelations runs fantastic. I would try that W10 fully updated. Also nowadays it is a better SO. I hope that would help.

[EscapeKey]

Originally posted by -Haunter:

i did all of that and not a single AC game works, its not even running in the background , it says on steam that im playing the game 2 seconds later it says im online not doing anything

Do you have the Uplay client installed and updated? Most Ubisoft games won't work without Uplay. Once you start the game the title should appear in Uplay and should launch fine from their client.

Some users have problems with launching Ubisoft games through Steam. You could try restarting your PC or uninstall and reinstall Uplay.

[GPJunior]

I can't open the task manager because when I click ctrl it opens an external page for me

[Luxy]

I'm currently facing the same issue (tried restarting, changing compatibility to Win 8 from my Win 10, verifying the install files and launching from Ubi, reinstalling and still nothing) so if anyone knows how to fix this, please let me know! :)

[Ubi-Vinci]

Hey, Luxy.

Sorry to hear it.
Can you share with us the full specs of your PC please?
Include the GPU driver version and the game's installation path as well.

Ubisoft Support

[Luxy]

Originally posted by Ubi-Vinci:

Hey, Luxy.

Sorry to hear it.
Can you share with us the full specs of your PC please?
Include the GPU driver version and the game's installation path as well.

Ubisoft Support

Thank you so much for getting in touch! I hope I've given all the needed info, if not please let me know :)

Specs:
Processor AMD Ryzen 5 5500U with Radeon Graphics 2.10 GHz
Installed RAM 16.0 GB (13.8 GB usable)
System type 64-bit operating system, x64-based processor
GPU AMD Radeon graphics

Win specs:
Edition Windows 11 Pro
Version 23H2
Installed on ‎20/‎03/‎2024
OS build 22631.3880
Experience Windows Feature Experience Pack 1000.22700.1020.0

This is the path:
C:\Program Files (x86)\Steam\steamapps\common\Assassin's Creed Revelations

[Ubi-Vinci]

Hey Luxy,

Thank you. Yes, it's all there.
The laptop you are using doesn't seem to have a dedicated graphics card and judging by the processor, it is a energy efficiency-oriented light device. The letter U next to the CPU model means it is a ultra low voltage device, that is not designed to run well with games.

Some titles may work fine but not all of them.

You can try setting you Windows profile to maximum performance, disable all background apps and processes to free as much resources as possible, however, we may not be able to fix it for you.

Please try clean boot: https://ubi.li/XQEUx
Check laptop updates on the manufacturer or AMD website.

Let us know if any of it help you.

Ubisoft Support

[Luxy]

Originally posted by Ubi-Vinci:

Hey Luxy,

Thank you. Yes, it's all there.
The laptop you are using doesn't seem to have a dedicated graphics card and judging by the processor, it is a energy efficiency-oriented light device. The letter U next to the CPU model means it is a ultra low voltage device, that is not designed to run well with games.

Some titles may work fine but not all of them.

You can try setting you Windows profile to maximum performance, disable all background apps and processes to free as much resources as possible, however, we may not be able to fix it for you.

Please try clean boot: https://ubi.li/XQEUx
Check laptop updates on the manufacturer or AMD website.

Let us know if any of it help you.

Ubisoft Support

Hey, so I switched laptops to a new one that runs everything smoothly but I thank you for your response. I've learned from it and I hope it'll help the next person that faces this or a similar issue.
Thanks again :)