Online mode not working, cannot activate Lost Archive DLC

[ihyw]

Title.

[Elegant Caveman]

Might be due to their recent server takedown?

https://www.ubisoft.com/en-gb/help/gameplay/article/decommissioning-of-online-services-for-older-ubisoft-games-october-2022-update/000102396

But Revelations wasn't supposed to be affected on PC, only console, so I don't know...

[alienstookmybeer]

Originally posted by Ubi_TheBerry:

Originally posted by ihyw:

Title.

Hey ihyw,

Apologies for the delay!

Elegant Caveman is correct however - I'm afraid the servers for Assassin's Creed: Revelations were shutdown on October 1st 2022 as per the linked article above.

DLC had to be activated in-game before this date to remain accessible.

From this date, you can no longer access the game's online services or DLC.

Apologies for the inconvenience caused and if there's anything more we can answer, please let us know.

- Ubisoft Support

The article doesn't list AC Revelations for PC though - only for PS3 and xbox

[ihyw]

Originally posted by Ubi_TheBerry:

Originally posted by ihyw:

Title.

Hey ihyw,

Apologies for the delay!

Elegant Caveman is correct however - I'm afraid the servers for Assassin's Creed: Revelations were shutdown on October 1st 2022 as per the linked article above.

DLC had to be activated in-game before this date to remain accessible.

From this date, you can no longer access the game's online services or DLC.

Apologies for the inconvenience caused and if there's anything more we can answer, please let us know.

- Ubisoft Support

So you must refund me then.
Like alienstookmybeer posted above, AC Revelations for PC wasn't on the list (only for PS3 and xbox). How do I go about getting my full refund?

[mikelon105]

I bought AC Revelations a week ago for PC, and i'm unable to play multi too. It is supossed that servers are available for PC, as I currently see people searching for games everyday on discord. I don't know what's going on. When I start the game, the following message pops up first:

"You are about to play offline mode. You will not have acess to:
Multiplayer Mode
Extra Content
Friends
Uplay

Return to the launch and login with your ubisoft account to acess these features."

[Ubi_TheBerry]

Apologies for the confusion guys.

The Revelations servers were decommissioned on PS3 and Xbox 360.

The PC servers are still up and the DLC should still be active.

We do have an investigation open regarding the Lost Archives DLC specifically not being available with hopes to resolve this in future, although a date for this fix isn't available.

ihyw if you still wish to seek a refund, please refer to the Steam Guide[http//ihyw] with steps on how to do this - as your purchase was via Steam, not Ubisoft, we cannot assist with the refund process.

mikelon105 from what I can see the PC servers are still up and running.

If you're still having issues, please could you give the steps in this guide[www.ubisoft.com] a try and let us know if your connection issues continue?

Thank you and apologies for the confusion guys, that's my bad.

- Ubisoft Support

[mikelon105]

Originally posted by Ubi_TheBerry:

Apologies for the confusion guys.

The Revelations servers were decommissioned on PS3 and Xbox 360.

The PC servers are still up and the DLC should still be active.

We do have an investigation open regarding the Lost Archives DLC specifically not being available with hopes to resolve this in future, although a date for this fix isn't available.

ihyw if you still wish to seek a refund, please refer to the Steam Guide[http//ihyw] with steps on how to do this - as your purchase was via Steam, not Ubisoft, we cannot assist with the refund process.

mikelon105 from what I can see the PC servers are still up and running.

If you're still having issues, please could you give the steps in this guide[www.ubisoft.com] a try and let us know if your connection issues continue?

Thank you and apologies for the confusion guys, that's my bad.

- Ubisoft Support

I've tried everything in the list, but nothing got. I'm unable to figure out what's going on by myself, and it looks that nobody else is having the same issue. It's quite frustrating. It has to be due to servers shut down, although PC ones were not shut down, I know. Something had to be changed in the process. I don't know.

[Ubi_TheBerry]

Originally posted by mikelon105:

Originally posted by Ubi_TheBerry:

Apologies for the confusion guys.

The Revelations servers were decommissioned on PS3 and Xbox 360.

The PC servers are still up and the DLC should still be active.

We do have an investigation open regarding the Lost Archives DLC specifically not being available with hopes to resolve this in future, although a date for this fix isn't available.

ihyw if you still wish to seek a refund, please refer to the Steam Guide[http//ihyw] with steps on how to do this - as your purchase was via Steam, not Ubisoft, we cannot assist with the refund process.

mikelon105 from what I can see the PC servers are still up and running.

If you're still having issues, please could you give the steps in this guide[www.ubisoft.com] a try and let us know if your connection issues continue?

Thank you and apologies for the confusion guys, that's my bad.

- Ubisoft Support

I've tried everything in the list, but nothing got. I'm unable to figure out what's going on by myself, and it looks that nobody else is having the same issue. It's quite frustrating. It has to be due to servers shut down, although PC ones were not shut down, I know. Something had to be changed in the process. I don't know.

Thanks for getting back mikelon105, sorry those didn't help.

I've taken another look and no recent server / connection issues have been raised, so we'll need to take a closer look to gather some details to get this raised if necessary.

Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] with a screenshot of the error? Feel free to reference this thread too and note you've already completed the initial connectivity troubleshooting steps.

We'll then take a closer look and see what else may get you connected and if there's no success, we'll be able to raise this matter further to investigate.

ihyw - if you're still having issues, could you please do the above too? As the more impacted player examples we have, the better.

Much appreciated!

- Ubisoft Support

[Elegant Caveman]

Here are those links, without the extra tracking:

Ubisoft Support[www.ubisoft.com]

Ubisoft Facebook[www.facebook.com]

Ubisoft Twitter

[mikelon105]

Originally posted by Ubi_TheBerry:

Originally posted by mikelon105:

I've tried everything in the list, but nothing got. I'm unable to figure out what's going on by myself, and it looks that nobody else is having the same issue. It's quite frustrating. It has to be due to servers shut down, although PC ones were not shut down, I know. Something had to be changed in the process. I don't know.

Thanks for getting back mikelon105, sorry those didn't help.

I've taken another look and no recent server / connection issues have been raised, so we'll need to take a closer look to gather some details to get this raised if necessary.

Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] with a screenshot of the error? Feel free to reference this thread too and note you've already completed the initial connectivity troubleshooting steps.

We'll then take a closer look and see what else may get you connected and if there's no success, we'll be able to raise this matter further to investigate.

ihyw - if you're still having issues, could you please do the above too? As the more impacted player examples we have, the better.

Much appreciated!

- Ubisoft Support

I've already contacted my regional ubisoft support team, and they're working on it. But nobody knows the reason for this issue. I've opened the UDP and TCP ports you want me to open to play (it seems I had multiple NAT), but nothing happened so far. They asked me for a video screenshot of how the game starts in my PC, to see the message and all the stuff.

[Ubi-Thrupney]

Hey again Mikelon! I've responded to your message on the other thread, but just posting here too, to thank you for keeping us updated.

- Ubisoft Support

[mikelon105]

Any news about this?

[Ubi_TheBerry]

Originally posted by mikelon105:

Any news about this?

Hey there mikelon105,

Our investigation is still ongoing at the moment, if there's anything more we can share in regards to this, we'll let you know here!

- Ubisoft Support

[Yato Sensei]

Originally posted by Ubi_TheBerry:

Originally posted by mikelon105:

Any news about this?

Hey there mikelon105,

Our investigation is still ongoing at the moment, if there's anything more we can share in regards to this, we'll let you know here!

- Ubisoft Support

Is this investigation still ongoing? It has been WAAAAAAAAAAAAAAAAY too long since this has been reported and I'm starting to worry that I will never be able to access this DLC or the cool armor that comes with it.