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In this case, I'd recommend speaking to our support agents directly, as they'll be able to take a closer look at your account. It could be that the particular copy you've purchased could have been a different one than you were expecting, and our support agents will be able to check that. You can speak with us in Russian at this link: https://www.ubisoft.com/ru-ru/help/contact
Let me know if you have any trouble contacting our team
- Ubisoft Support
Hey there.
If you're not able to reach us via live chat you can contact us out of live chat hours also through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.
Thanks.
- Ubisoft Support
At least I tried, maybe it will help others.
Thanks.
Sorry to hear we weren't able to help in your case. If you bought the game from an individual seller, there is always an element of risk to it when it comes to activation keys. We would recommend to stick to retailers on this list {LINK REMOVED}here.
- Ubisoft Support