multiplayer issue

[Kapiii._]

since i bought this key of assassin's creed revelaation im not able to access my friends when in game , uplay friends are not visible on my gaame's friend list , i can not join their sessions or invite them aanymore.....any fix for this would be more welcome we need full experience in game thank you!

[76561198868336514]

Hey Marathon!

Please try reinstalling Ubisoft Connect via our website. This could be an issue with having an older version of the client.

- Ubisoft Support

[Kapiii._]

Originally posted by Ubi_Spud:

Hey Marathon!

Please try reinstalling Ubisoft Connect via our website. This could be an issue with having an older version of the client.

- Ubisoft Support

thank you for your reply...

i tried and did as you told reinstalled ubisoft (lastest version) tried to login again to the multiplayer game aagaain , friendd list is still blank aand still asks me to readd friend si already have on uplay from (recent players tab) , i was told from afriend that he cant see me in his friend list on game too.

[UbiGinge]

Thanks for the update on this Marathon.
Can you go through the steps found here,[ubi.li] and let us know if this is still happening.

- Ubisoft Support

[Callum]

Also having this issue - did you manage to fix it? I assumed it was on Ubisoft's end

[76561198868149032]

Hey Callum,

I have just replied to you in another thread, but usually when the friends list isn't showing, it is usually temporary and related to a Ubisoft Connect maintenance or degradation, but the steps linked above in UbiGinge's post may also help resolve it.

- Ubisoft Support

[Kapiii._]

Originally posted by Callum:

Also having this issue - did you manage to fix it? I assumed it was on Ubisoft's end

this problem can not be solved manually because it is from ubisoft's end we talked alot with ubisoft forum and support about this issue that has almost a yeaar now ....without a result.

[Callum]

I would assume since it's an old game with so few players it just doesn't make business sense to have staff looking into it. Still v annoying though.

[76561199187542534]

Hey there Callum.

Should yourself or any other players experience this issue, feel free to take a look at our {LINK REMOVED} support page . At the top of the page, we have a news banner that will appear in the case of an outage or degradation with Ubisoft services,

If you're unable to see a banner, feel free to reach out to us via a {LINK REMOVED} support case and we'd be happy to take a closer look for you.

Thank you.
- Ubisoft Support