My game crashes when im gonna fight Shakhulu!? Sequence 7 memory 3

[Legolas]

Hello guys I would like to know if someone experience a crash when you gonna fight Shahkulu? even I abort the mission and restart again it will crash again

[tiger199835]

Your FPS is higher than 60, which guarantees the crash.

Use the in-game settings or your graphics card control panel to lock the FPS to 60 or below until you finish this mission.

[Ubi_TheBerry]

Originally posted by Legolas:

Hello guys I would like to know if someone experience a crash when you gonna fight Shahkulu? even I abort the mission and restart again it will crash again

Hey there Legolas!

I'm just checking in to see how you're getting on following tiger199835's suggestion?

Are you still having crashing issues after limiting your FPS to 60?

- Ubisoft Support

[Legolas]

Originally posted by Ubi_TheBerry:

Originally posted by Legolas:

Hello guys I would like to know if someone experience a crash when you gonna fight Shahkulu? even I abort the mission and restart again it will crash again

Hey there Legolas!

I'm just checking in to see how you're getting on following tiger199835's suggestion?

Are you still having crashing issues after limiting your FPS to 60?

- Ubisoft Support

Hello, yes i checked his advice and I turned off some cores and reduce the fps and I passed that fight, tks so much Tiger199835 and Ubi_TheBerry. xD

[Ubi_TheBerry]

Originally posted by Legolas:

Originally posted by Ubi_TheBerry:

Hey there Legolas!

I'm just checking in to see how you're getting on following tiger199835's suggestion?

Are you still having crashing issues after limiting your FPS to 60?

- Ubisoft Support

Hello, yes i checked his advice and I turned off some cores and reduce the fps and I passed that fight, tks so much Tiger199835 and Ubi_TheBerry. xD

Thanks for the update Legolas, great news!

You know where we are if there's ever anything more you need help with!

- Ubisoft Support

[Aesop Carl]

Originally posted by tiger199835:

Your FPS is higher than 60, which guarantees the crash.

Use the in-game settings or your graphics card control panel to lock the FPS to 60 or below until you finish this mission.

I've been following this steps but my game still crashed whenever i fight Shakulu

[tiger199835]

Originally posted by Aesop Carl:

Originally posted by tiger199835:

Your FPS is higher than 60, which guarantees the crash.

Use the in-game settings or your graphics card control panel to lock the FPS to 60 or below until you finish this mission.

I've been following this steps but my game still crashed whenever i fight Shakulu

Hi,

Firstly, please make sure the in-game FPS really is 60 or below. You can use Windows game bar (Win + G) or other softwares.

If the in-game FPS is higher than 60, double check your game settings, graphic cards control panel, etc to reduce it. You can potentially also open up a second game or other programs, if using a laptop unplug the power etc to reduce FPS.

If the in-game FPS is 60 or below and this issue still occurs, please contact Ubisoft Support here or open a ticket as it probably indicates some other issues.

You could also try finding a save online to get past this section as a last resort.

[Ubi_TheBerry]

Hey guys,

Sorry for the delay.

And thanks again for your help here tiger199835!

Aesop Carl - just checking in to see how you're getting on?

If you're still having issues, you're also welcome to open a case on our Support Site[ubi.li] and send over your system files.

DxDiag[ubi.li]

Msinfo[ubi.li]

We'd be more than happy to take a closer look!

If you're unable to create a ticket on the Help Site, you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

Thank you!

- Ubisoft Support

[brusli]

Changed monitor refresh rate to 60Hz on resolution settings fixed the crash.

[Ubi_TheBerry]

Originally posted by brusli:

Changed monitor refresh rate to 60Hz on resolution settings fixed the crash.

Thanks for letting us know what worked for you brusli!

Appreciate it!

- Ubisoft Support

[ndawonye]

works like a charm, had to turn on VSYNC aswell but the rest above worked!

[KenseiOtaku]

Had this issue and reducing FPS to 60 in-game also was the workaround. Still works in 2024

[Dyslexic ♥♥♥♥]

Thank you! x

[Spreepaule]

can confirm this helped me.