The Lost Archive on Uplay!?

[Vilo_le_Loup]

I own all my AC games on Uplay, because I not rly like those crossover launcher things. But now I'm struggling big time by getting my hands on "The Lost Archive" for AC Rev. Is there any chance I can get this DLC!? I'm mostly interested because otherwise I'm missing alot of achievements.

I don't get it, why this is not in the Uplay-Shop at all.

Any tips or help!?

Vilo

[Ark_Are_Art]

To get the DLC, you need the activation code , maybe you can try to send a message to the uplay customer service

[Ark_Are_Art]

and I'm not sure if the DLC can be exchanged by uplay gold coin in the club achievement

[Vilo_le_Loup]

Originally posted by Ark_Are_Art:

To get the DLC, you need the activation code , maybe you can try to send a message to the uplay customer service

I did ... first I was shocked they removed the telefon suppport completely and then I tried 2 chats. One was over before it started, because I had the feeling the "Support Employee" was not even able to talk and write reasonable and the second one was more like "your problem, we don't care".

Originally posted by Ark_Are_Art:

and I'm not sure if the DLC can be exchanged by uplay gold coin in the club achievement

You rly think if that would be possible, I would have opened this thread!?

[UbiRaziel]

Originally posted by Vilo_le_Loup:

Originally posted by Ark_Are_Art:

To get the DLC, you need the activation code , maybe you can try to send a message to the uplay customer service

I did ... first I was shocked they removed the telefon suppport completely and then I tried 2 chats. One was over before it started, because I had the feeling the "Support Employee" was not even able to talk and write reasonable and the second one was more like "your problem, we don't care".

Originally posted by Ark_Are_Art:

and I'm not sure if the DLC can be exchanged by uplay gold coin in the club achievement

You rly think if that would be possible, I would have opened this thread!?

Hello, I'm sorry to hear about your negative experience.

The Lost Archives DLC is no longer available to purchase on the Ubisoft Store, so it is not easy to acquire. I'm sorry for the inconvenience.

- Ubisoft Support

[Vilo_le_Loup]

Originally posted by UbiRaziel:

Originally posted by Vilo_le_Loup:

I did ... first I was shocked they removed the telefon suppport completely and then I tried 2 chats. One was over before it started, because I had the feeling the "Support Employee" was not even able to talk and write reasonable and the second one was more like "your problem, we don't care".


You rly think if that would be possible, I would have opened this thread!?

Hello, I'm sorry to hear about your negative experience.

The Lost Archives DLC is no longer available to purchase on the Ubisoft Store, so it is not easy to acquire. I'm sorry for the inconvenience.

- Ubisoft Support

Reason!?

Feels great to get punished for using Uplay instead of Steam. Makes sense, yeah!

[UbiRaziel]

Originally posted by Vilo_le_Loup:

Reason!?

Feels great to get punished for using Uplay instead of Steam. Makes sense, yeah!

I don't have this information at hand, as the decision was made a long time ago.

Once again I'm sorry for the inconvenience.

- Ubisoft Support

[Zoomii]

Originally posted by Vilo_le_Loup:

Originally posted by UbiRaziel:

Hello, I'm sorry to hear about your negative experience.

The Lost Archives DLC is no longer available to purchase on the Ubisoft Store, so it is not easy to acquire. I'm sorry for the inconvenience.

- Ubisoft Support

Reason!?

Feels great to get punished for using Uplay instead of Steam. Makes sense, yeah!

Don't worry, the DLC for this game was absolute trash. It made me feel like I wasted 2 hours of my life.

[Vilo_le_Loup]

Originally posted by Zoomii:

Originally posted by Vilo_le_Loup:

Reason!?

Feels great to get punished for using Uplay instead of Steam. Makes sense, yeah!

Don't worry, the DLC for this game was absolute trash. It made me feel like I wasted 2 hours of my life.

I wanted it because of completing the achievements ...

[Vilo_le_Loup]

Omg ... you gotta be kidding me!? Now after weeks of searching I finally get "The Lost Archive" and after I installed it ... I had to put in my code ingame again and then ... I'm not able to load my savegame, It says 60% progress instead of 100% and the game is just all white, after loading. Reading about it on Google, it seems to be a well known glitch but it never got fixed ... So I bought it now and I'm still not able to play it AND my Savegame is corruptet now!?

[Vilo_le_Loup]

I did save it. So I was able to rescue it ... but not only with overwrighting. I had to go offline and stuff like that. Figured out by myself.

[Z3R0B4NG]

So,
i decided to go through my backlog and install all my Ubi Soft titles so they finally show up in uPlay and are registered properly at least.

Revelations on Steam has 4 CD-Keys, one for the standard game, which i redeemed and works fine.
The other 3 are for the DLC / Gold edition of the game which are all still listed on Steam and NONE of those DLC Keys can be redeemed in uPlay, it keeps saying invalid key for all 3.

So you are telling me this DLC just doesn't exist anymore?
DLC that is still listed on Steam for 22€ and a 5€ more expensive gold edition that people will still buy on Steam sales.
I am not a lawyer but selling stuff that doesn't exist sounds kinda illegal and like a scam, what kind of Operation are you running there UbiSoft?

Not to mention that it is REALLY bad for videogame preservation if old DLC just disappears with no good reason. If the stuff was just made free and is part of the base game then at least the content wasn't lost to time but then you still need to delist the stuff from the Steam store page.


I also had a funky glitch with Black Flag, i already owned Black Flag on Uplay because they gave it away for free at some point, but not the DLC.
So i redeem my Steam version and have the game 2 times in my Uplay now, ok i can just hide the Uplay version then i guess, i redeem the Season Pass CD Key with all the DLC aaaand it was added to the free Uplay version instead of the Steam version that i have already installed.
Can support merge that stuff on my account when i contact them?

...ok now off to registering all the old Tom Clancy and Far Cry stuff and see what goes wrong there.

[UbiRaziel]

Originally posted by Z3R0B4NG:

So,
i decided to go through my backlog and install all my Ubi Soft titles so they finally show up in uPlay and are registered properly at least.

Revelations on Steam has 4 CD-Keys, one for the standard game, which i redeemed and works fine.
The other 3 are for the DLC / Gold edition of the game which are all still listed on Steam and NONE of those DLC Keys can be redeemed in uPlay, it keeps saying invalid key for all 3.

So you are telling me this DLC just doesn't exist anymore?
DLC that is still listed on Steam for 22€ and a 5€ more expensive gold edition that people will still buy on Steam sales.
I am not a lawyer but selling stuff that doesn't exist sounds kinda illegal and like a scam, what kind of Operation are you running there UbiSoft?

Not to mention that it is REALLY bad for videogame preservation if old DLC just disappears with no good reason. If the stuff was just made free and is part of the base game then at least the content wasn't lost to time but then you still need to delist the stuff from the Steam store page.


I also had a funky glitch with Black Flag, i already owned Black Flag on Uplay because they gave it away for free at some point, but not the DLC.
So i redeem my Steam version and have the game 2 times in my Uplay now, ok i can just hide the Uplay version then i guess, i redeem the Season Pass CD Key with all the DLC aaaand it was added to the free Uplay version instead of the Steam version that i have already installed.
Can support merge that stuff on my account when i contact them?

...ok now off to registering all the old Tom Clancy and Far Cry stuff and see what goes wrong there.

Hey!

The first thing I would like to mention is that all Steam games and content also go through your Ubisoft account. If you own something in Steam, that should also reflect on your Ubisoft account, which explains why you can't redeem it in Uplay separately.

We certainly can check your account and make sure everything is as it should be. I recommend contacting us privately since it's an account issue; social media may be the most convenient way of doing that.

Facebook: https://www.facebook.com/UbisoftSupportUK/
Twitter: https://twitter.com/UbisoftSupport

I hope that helps!

- Ubisoft Support

[Z3R0B4NG]

mmmh half right...

Older games (HAWX 2, Far Cry 3 etc.) needed a CD-Key to be redeemed manually and Steam pops up with a window showing the key, you copy it, then uplay pops up and asks for it and you paste it in there (this works most of the time without problem) only when you star the game for the first time, before that Uplay doesn't know about the purchase, doesn't show an icon or anything.
There are 2 or 4 keys in this case for the DLC / Season Pass which has to be redeemed manually AFTER redeeming the standard game key. (this also worked fine for older games that have not been delisted on uplay)...

I ran into the same problem again with HAWX 2 as i did with AC Revelations, this one appears to be completely delisted from Steam and Uplay by now, the Standard Key works fine, the key for the DLC is "INVALID".

So my conclusions is with any game that is delisted on Uplay the DLC Keys you bought from Steam won't work anymore, no matter if they are still being sold or not on Steam, the base game will work fine, the DLC won't.
That seems to be an issue of the system as a whole and not a per game issue.

Only with new games CD Keys are not a thing anymore and it is directly bound to the account via mouse click (i read some news article that Ubi Soft wanted to get rid of Keys so key resellers like G2A can't abuse the system anymore), but again that only happens the first time you start the game in Steam, Uplay knows nothing of the purchase until you downloaded installed and started the game, only then the connection is made.

I never downloaded or started those old games, just bought them in bundle packs on sales and then they did just sit in my Steam backlog for years without being touched.
If i had installed and redeemed them back then this would never have been a problem.

Still i paid money for these things and now, because it is delisted on Uplay it doesn't work...
and especially with AC Revelations it is bad because that DLC is still actively offered on Steam but then the DLC keys don't work, each time this stuff goes on sale people just buy all of it and then it sits in the backlog without people noticing, even the 14 day refund policy doesn't save you from running into that trap.
Somebody probably just forgot to delist the DLC that doesn't exist anymore from Steam when they delisted it from Uplay or weren't aware that the keys would stop working... seems kinda messy, easy mistake to make but this looks like it needs fixing.

I'm gonna try contacting email support (if i can find that) so they can take a look at my account in detail so they can check if this is a just me or a systematic problem.

[Vilo_le_Loup]

Originally posted by Z3R0B4NG:

I'm gonna try contacting email support (if i can find that) so they can take a look at my account in detail so they can check if this is a just me or a systematic problem.

Good luck! It takes weeks, until they answer and If you get one... it seems they not even have read your text or answer like a bot.

[Z3R0B4NG]

Originally posted by Vilo_le_Loup:

Good luck! It takes weeks, until they answer and If you get one... it seems they not even have read your text or answer like a bot.

in my experience that depends on the kind of question you ask and on the level of coffee the support person had that morning.