Windows 7: game crash on startup. Please help. :(

[Mayumi June]

Hello there.
I'm dealing with a startup error and maybe someone can help me, since developers aren't responding to my email! :(

Let me start by saying that I've been playing this game on this same laptop with zero issues for weeks.

Now, as soon as I launch the game, the following error happens:

FATAL ERROR
An unknown error occured, causing this application to shut down.
If the problem persists, please contact the developer at
http://www.twotribes.com/support

So far:
- I have checked game integrity via steam. Nothing wrong there.
- I have uninstalled/installed again the game several times.
- I have deleted Toki Tori 2 registry key AFTER unistalling it, before installing it again.

I don't know what else I could try.

I'm on a laptop:

TOSHIBA Satellite L670D

Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Produttore SO Microsoft Corporation


Tipo sistema PC basato su x64
Processore AMD Athlon(tm) II P320 Dual-Core Processor, 2100 Mhz, 2 core, 2 processori logici
Versione/data BIOS TOSHIBA 1.00, 12/04/2010
Versione SMBIOS 2.6

Memoria fisica installata (RAM) 4,00 GB
Memoria fisica totale 4,00 GB
Memoria fisica disponibile 1,20 GB
Memoria virtuale totale 7,99 GB
Memoria virtuale disponibile 4,55 GB
Spazio file di paging 4,00 GB
File di paging C:\pagefile.sys

Video Card: ATI Mobility Radeon HD 5650


This is what Win7 pop up says:

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: tokitori2.exe
Versione applicazione: 1.0.14101.9184
Timestamp applicazione: 5280c196
Nome modulo con errori: tokitori2.exe
Versione modulo con errori: 1.0.14101.9184
Timestamp modulo con errori: 5280c196
Codice eccezione: c0000005
Offset eccezione: 00024516
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

Any suggestions?

[Kaite Valentine]

Same story. I have played a demo of this game before and it have works well

[eden lane]

After we have deleted our saves (Steam\userdata\YOUR-ID\201420\) and turned off cloud saves, problem have been solved.
Wish it will help

[Mayumi June]

Publicado originalmente por eden lane:

After we have deleted our saves (Steam\userdata\YOUR-ID\201420\) and turned off cloud saves, problem have been solved.
Wish it will help

Hey!
Thanks for replying.

How do I turn off cloud saves? :o

[eden lane]

Hey!
Thanks for replying.

How do I turn off cloud saves? :o

1) In your Steam Library, right-click on Toki Tori 2 and select "Properties."
2) Click the "Updates" tab.
3) Uncheck "Enable Steam Cloud synchronization for Toki Tori 2."

Please tell me if it will solve your problem

[Mayumi June]

I did as you ask, it didn't work.
So I tried uninstalling the game, I installed it again, made sure there was no save game folder, made sure the cloud was off.
Sadly, it didn't work. :(

Once again, I get this error:

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: tokitori2.exe
Versione applicazione: 1.0.14101.9184
Timestamp applicazione: 5280c196
Nome modulo con errori: tokitori2.exe
Versione modulo con errori: 1.0.14101.9184
Timestamp modulo con errori: 5280c196
Codice eccezione: c0000005
Offset eccezione: 00024516
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

Could it be there's some leftovers in the registry?

[eden lane]

Sorry, I have no ideas then :(
I guess my problem was in saves from Toki Tori 2 Demo that full version trying to use. Sadly, I don't know anything else that could be helpful in this situation.

[swenor]

Publicado originalmente por Mayumi June:

How do I turn off cloud saves? :o

Check steam settings? It's not rocket science.

[Mayumi June]

Publicado originalmente por eden lane:

Sorry, I have no ideas then :(
I guess my problem was in saves from Toki Tori 2 Demo that full version trying to use. Sadly, I don't know anything else that could be helpful in this situation.

Thanks for your help, you've been very kind!

Anyone else? What else I could try? >_<

[dunil]

to eden lane: I had same problem and this worked for me. Thanks !!!

[eden lane]

Publicado originalmente por dunil:

to eden lane: I had same problem and this worked for me. Thanks !!!

Not at all ! I'm very glad that I helped somebody.

[Mayumi June]

About a year later, still dealing with this problem. Any hope the new update might help me?
I still get that Fatal Error and the error signature is identical to the one I posted.

This one:
Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: tokitori2.exe
Versione applicazione: 1.0.14101.9184
Timestamp applicazione: 5280c196
Nome modulo con errori: tokitori2.exe
Versione modulo con errori: 1.0.14101.9184
Timestamp modulo con errori: 5280c196
Codice eccezione: c0000005
Offset eccezione: 00024516
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789


If anyone else has NEW suggestions for me, it would be very appreciated. Thanks!

[Calmly Frenetic]

Have you tried to "Verify Integrity of Game Cache":
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
(It can help even after a fresh install.)

When the problem first happened, had your video card recently had a driver update (either manual or automatic)? Open Device Manager, look in Display Adapters, double-click your card and find the "Roll Back Driver" button to go back to a previous version.
Or go to the AMD website and download a different version of the driver (either newer or older).