Torchlight II still crashing computers

[|FG| Grethor |IOA|]

Right, I know this has been mentioned DOZENS of times before, and every single time it gets mentioned everyone wants to blame the PC or user first.

Yes. Torchlight is hard crashing my computer at seemingly random. This isn't a FPS drop (I'm using two GeForce TITAN X GPU's), this isn't a heat issue (GPU heat has never broken 93 dgree F and CPU hasn't broken 80 degrees F, I liquid cool both), this isn't a soundcard use (Not using one because I have 7.1 HD surrond sound from my motherboard), this isn't a hard drive crash (unless you can crash SSD)... Yet Torchlight is still hard crashing my PC at random to the point it self resets to recover.

Is there a fix for this planned by Runic? Is there a way to stop this from happening?

[MTB-Fritz]

everyone wants to blame the PC or user first.

Reality check......MILLIONS of Torchlight 2 players dont have a problem......a dozen (hell, take a couple hundred it makes no difference) have a problem.

HELL YES! Its the users PC for whatever reason.

[SpyderBite]

What @MTB-Fritz said.

If it were a problem with TLII, then everybody would be having the same problem. Since it is specific to just a handful of the user base then it is a hardware/software exclusive problem. That is Tech Support 101.

Now perhaps instead of demanding that the developers troubleshoot your computer; you could colaborate with other users who are having the same problem to determine what the common denominator is. This way you could quickly resolve the issue.

[|FG| Grethor |IOA|]

There are literally thousands upon thousands of posts outside of Steam that are people having the exact same issue. This is the ONLY game I own that does this. I have and play games that are 20 years old that don't have this issue, and I have games the do not have this issue that were released less than a week ago. TLII is the only game that does this. So tell me again how this is MY problem and not that of the people who coded the game?

So go suck on a rock, because it is BS that I should have to change anything that works on quite literally HUNDREDS of other games for this ONE game. Heck TL 1 doesn't give me this issue (full system bluescreen and crash). Are there games that fault out and crash? Yes. Do they fully crash my system? No. This isn't a problem with my PC, this is a problem with the game. I pay for something that is supposed to work, it had better work when my system specs not only meet, but exceed the requirements.

The developers don't have to troubleshoot my machine, they need to troubleshoot, identify and eliminate the code in their game that is doing this...

Oh, and before someone chimes in with "Mods do this" I don't play with mods.

@MTB-Fritz : Reality check - Steam isn't the only place people have posted and when you do a community search in Steam there are more than a few hundred posts that get responses almost identical to yours about how it works fine for them and others so "STFU." It has to be the OPs PC and there is no other option. Reality Check: There are THOUSANDS of posts on the Runic forums, and thousands more all over other gaming a tech forums about this where the developers couldn't find something wrong with the PC and are stumped about why the PC is causing the problem. Ummm... maybe create a quick patch that if the game hard crashes like this it quickly writes active memory to a log so users can submit it to Runic?!? Then the devs can see exactly what is happening just before the crash (like I said, in game it seems to happen at random, but I'm not watching the background data so maybe it is a sound or video event that players normally wouldn't see?) isolate what is causing it and maybe release a quick patch to fix it?

@SpyderBite: Troubleshooting 101: You have several thousand random crashes that act the same way... Between the systems the only apparent similarity is they are PCs... Different GPUs, different sound systems, different CPUs, different motherboards, different manufacturers, different RAM, heck even different operating systems. So eliminating the differences what is the correlating similarity? People are playing Torchlight II with the same version number. That is realistically the ONLY thing the same across the board. So tell me again... Troubleshooting 101... where does the problem sit?

Both of you, I wouldn't have made this post if I hadn't checked this all out. That the game works normally for millions of people, either means there is something on those few thousand systems that isn't apparent, those millions of people are playing a different version than the thousands having the problem, or the millions of people just haven't had whatever happens to trigger the crash event happen to them yet.

I'm not trying to be a jerk here, I am legitimately asking if Runic is actively working this issue and if they have plans to release a patch to fix it. You seem to have read my post as "Runic is a crap dev!" In reality it was "Runic, is there anything in the works to address this issue that thousands of people are having?" The first part was to let people like YOU know that I already looked at all the other forums to find out if it was something with my PC and IT WASN'T!

[Shenja]

hey this probably wont help you but it helped with my gta sa, i know tl2 isn't that old but netherteless tried turning on v-sync
edit: ok next time I better read first. as far as i've read some things I don't think there will be such a patch. srry mate

[skullman69]

FG we have the same graphic card but I only use 1 instead of 2 16 gigs of ram newest overclocked I-7 quad Top notch system dual boot XP & win 8.1 & I couldn't get this game to crash if I tried hard. Are you playing with the directories? We had discussions here in Thailand where I am now & no one in this country has experienced any crashes. I am not stating that it doesn't happen but this seems to be one of the most stable engines I have ever played with for dungeon crawling games. I know it is hard to believe but maybe you are overlooking something.Your system has more than enough to power this game so it probably is a setting you have overlooked. In addition to this computer I have another computer built into the tower & that I use for coding work for 6 Anti Virus companies & that has way less than My behomet system I use for gaming & that does not crash either. I don't know everything about your setup but I found even with Diablo Median XL crashes are usually do to modifying directories or conflicting settings. Don't get mad but I think you have something set up improperly on your deck that is conflicting .

[|FG| Grethor |IOA|]

Skullman... First off What "6 antivirus" companies do you work for? Trying to proclaim yourself as an expert by making a claim like that to a Certified Ethical Hacker is pretty much a sure fire way to get called out on it. (For verification: C|EH Cert # ECC83565991109 - Name: Andrew Case)
Next, frankly your setup is beside the point. You seem to be trying a little too hard to convince me that your setup is anywhere near mine, when I've already stated that regardless of the setup people are having this issue and even Runic seems to be stumped. As for stability, it plays fine on my wife's computer (She purchased it and has been playing regularly as well, with no issues) but right now I'm getting about 15-20 minutes of game play before hard crash. That is why I'm reaching out to Runic to really dig into this and see if they can find a cause and solution. By the way, my wife's rig is almost identical to mine except her processor isn't quite as amped as mine is (she is only running a six core i7 as opposed to my eight core i7). Even her peripherals are identical (keyboard, mouse, etc.). I'm seriously thinking about cloning her install to see if it changes anything.

[skullman69]

Far from any expert & never proclaimed to be but so far I only see you having issues as you are describing. Instead of getting Agro try checking why your configuration is off or try a different game & chill out. I could see if you were on endgame on beyond divinity & you were having issues but this game seems pretty stable to me. You need to chill out bro everone is trying to help you & all you want to do is rant instead of search your system for the answers. As far as I can tell torchlight 2 had issues when it first came out but since recent patches it was resolved. So do you have the most current issue of torchlite 2 or the patches to stop it from crashing.
Another way to find the answer is to go to the game sites they cover all the problems & fixes. But really calm down & take a breath & quit acting like you feel everyone feels you are inferior.
Good luck on your problem! peace out

[|FG| Grethor |IOA|]

Originally posted by skullman69:

Far from any expert & never proclaimed to be but so far I only see you having issues as you are describing. Instead of getting Agro try checking why your configuration is off or try a different game & chill out. I could see if you were on endgame on beyond divinity & you were having issues but this game seems pretty stable to me. You need to chill out bro everone is trying to help you & all you want to do is rant instead of search your system for the answers. As far as I can tell torchlight 2 had issues when it first came out but since recent patches it was resolved. So do you have the most current issue of torchlite 2 or the patches to stop it from crashing.
Another way to find the answer is to go to the game sites they cover all the problems & fixes. But really calm down & take a breath & quit acting like you feel everyone feels you are inferior.
Good luck on your problem! peace out

I wasn't ranting until people came in and started bashing on me skullman. As I mentioned my post was more of a reach out to see if Runic was working on the issue, and hoping that either someone from Runic would answer or someone who was having the same issue had more information about it. I understand that there are those who would rather bash on a dev than actually seek an answer, but I'm not one of those. I wanted to make sure so I just re-installed TL2, but haven't had the time to play again yet. If the re-install fixes it (maybe just a bad lib connection or something?) I'll post that here. If it doesn't I'll make mention of it. But I haven't really customized any of the OS on my system, pretty much just a default install with standard security (User, pass and medium security turned on) so if others are using the same OS with the same security and not having the same problem I do not see how that could be it. Also as I mentioned my wife's rig runs it fine (so far) and other than only having one TITAN X in it and a little less RAM, it is an identical build to mine.

At this point I can think of only a few things that might be causing it (other than a faulty install which I will be testing here shortly) all of which involve a program code error. Either there is a memory addressing limit and when the data leaks into a sector of RAM that the game doesn't recognize it hard crashes the OS when it can't find the running data (I have seen a few issues with this happening in some other games, but the problem was quickly discovered and a patch restricting the memory use was implemented); or there is a bit of code somewhere that has a rare chance of occurring that conflicts with some piece of hardware or firmware that causes the system to freeze. I do have the tools to keep active track of memory and auto dump it to a log in case of an OS freeze, but I don't want to exacerbate the problem by running it. The first idea is probably the most likely as many games written a few years ago have this issue, and need to be run in a shell. I don't know how to do that with Steam games (if you do please inform me and should the re-install not work I'll try a shell next).

(FYI: I actually love playing TL2 and hope I can find a resolution to this, or Runic discovers and patches the problem, because I want to play TL2 more without worrying about it crashing)

[|FG| Grethor |IOA|]

Well I tried reinstalling, and I got about an hour of playtime in with no problem. Went to work, came back and it hard crashed within 2 minutes of starting to play (loaded the game, opened the blacksmith shop, sold my extra inv, closed the blacksmith, took two steps and it crashed). Tried again and got about 50 minutes of playtime before it crashed (killing the Blackguards in the slavers camp when it crashed).

Again, no mods running. No external programs running (I even deactivated my Antivirus to make sure). The Windows Crash error shows a Blue Screen Crash, but doesn't let me check the memory dump xml (either I send it to Microsoft, or I click "Cancel" and Windows deletes it). Kinda getting a bit frustrated here...

Note: These are both full system crashes that cause my system to reboot from a BSOD. BSOD doesn't even show up, just get a random color wash across the screen, Audio buzz for about 2 seconds then the system restarts.

[|FG| Grethor |IOA|]

OK. Worked with a couple of Runic's techs (at least they said they were) and we figured it out! It seems that McAfee HBSS was actually the culprit. McAfee was attempting to perform an active backup of the operational files so should my computer crash/die I could resume where I left off (Not part of AV so deactivating AV wouldn't prevent this). This caused a my system to seize since McAfee "freezes" the file loaded temporarily so it can snapshot it. This cause the game to seize, and when Windows tried to force the program to resume it would result in a Blue Screen system crash.

So it was a combination of things that was causing it, no individual thing. Once I added the Steam folder, and game save folder to the exclusion set TLII stopped crashing. I guess the only bad thing I can say about Runic's coding is that it is actually too efficient. And that isn't a bad thing at all.

[Argheist]

FG could this also apply to Windows 8 OneDrive? I've been crashing hard for the past 4 days now and its been rather tiring. Relentlessly, I've been trying to get this fixed but I sitll havent heard back from Runic about this

[|FG| Grethor |IOA|]

It is possible. Oddly enough this only seems to be happening in a single player game. When playing multiplayer I'm not seeing any crashes what-so-ever. My wife and I got a good 8 hours of game play in without a problem.

[likeawizard]

Originally posted by |FG| A.K.A. KSCase |IOA|:

Right, I know this has been mentioned DOZENS of times before, and every single time it gets mentioned everyone wants to blame the PC or user first.

So after producing walls of texts and acting like a drama queen in the end it was the PC/user fault. slightly amusing.

[|FG| Grethor |IOA|]

Actually it wasn't the PC or user fault at all. In reality it was not a problem with anything except gameplay itself. Everything was doing exactly what it was supposed to and were just conflicting with each other.

[☠Kerkenbush☠]

lol