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It's a common and prevalent issue that has plagued TL2 from the beginning. It usually resolves after a day. HiFive compiled some info in another Discussion:
https://steamcommunity.com/app/200710/discussions/0/2998799976095384336/
Phanjam from Discord usually recommended using another Email to make another Runic Account to log-in when this happens.
Can you just copy/paste only the main suggestions regarding the firewall issue? There are so many threads I'm confused.
BTW are you able to play coop on the internet?
Just FYI, we just want to play the game together online via the Internet and not LAN.
If VPN (given in the Hamachi alternatives) helps this and make it seem like we are playing on LAN and it works then its well and good. I'm saying this for clarity's sake because some of the posts have "LAN" and we are not playing on LAN.
I'm playing on a laptop so I don't know anything about the router part either.
Good news- I tried the Radmin VPN and it worked but I faced disconnection problem. I'm not sure if this is because of the VPN or my internet issues.
Bad news- It wiped out my entire progress. Meaning all saved games disappeared.
The SVB files are still in the savegame folder so I don't know what's wrong.
Also I noticed something. There was no character resumption as in "Load, Resume, New Game" after I used the Radmin VPN. I got only "New Game."
This game was so good but now seems to be in the gutter.
I'm curious if it's an issue with Radmin - if this could be solved wirh Hamachi or other alternatives. If the save files are still present then the characters are there - seems the Vpn is keeping the files from uploading onto the game hence the lack of characters and lack of options other than 'New Game'.
Restart doesn't help.
Its also strange that the game has a login (to Runic server) option for Internet play but doesn't back up your saved files. I thought I would be able to restore them from the server but there was no option to do it.
Interesting. Every .svb character save file has a .restore file that can be renamed to .svb and the Settings.txt files can be deleted both in the Torchlight 2 and Save Folders.