RUNIC GAMES and ARC GAMES NO LONGER FIX TORCHLIGHT 2 (ABANDONED GAME!)

[Ryuuky]

Chancellor Knuckles (Arc Games)

Aug 27, 2020, 11:18 AM PDT

Thank you for the reply.

Unfortunately, there are no developers to reach out to for your issue. Runic games was shut down years ago, and thus there is no one to reach out to or ask about your issue. Hopefully the link I provided will have resolutions from other players, and I apologize for the inconvenience.

Thank you for your understanding in this matter.
Regards,
GM Chancellor Knuckles
Senior Game Master

Chancellor Knuckles (Arc Games)

Aug 25, 2020, 9:36 AM PDT

Thank you for contacting us.
Unfortunately the development studio for the game has been shutdown for years, so we would be unable to provide in-depth support.
I did a quick search and found others with the same issue, and a possible resolution: https://old.reddit.com/r/Torchlight/comments/hsv0jt/firewall_problems_detected_issue/
Hopefully this resolves the issue for you.
Thanks for your patience and support.

Regards,
GM Chancellor Knuckles
Senior Game Master

[HiFive]

Why do you keep yelling headlines for threads on here? This is an older game. We all know that. There are tons of older games on Steam that no longer have support from the original creators of the game, because the company that created them no longer exists, or the company is very busy creating new games. This happens.

If you buy an old product from a garage sale, you are probably not going to find a valid warranty to go with it, and might not even find a company to send it to for repairs, if it breaks.

If you buy an old car that is no longer made by that company, you talk to other people that have that same car, or find parts from auto parts suppliers. You don't go screaming to the local news station that the make and model you bought has been ABANDONED BY THE CAR MANUFACTURER!

Luckily, here on Steam, and especially for this game, there are usually lots of players who have played, or are currently playing the game, who will do their best to assist you, because we love the game and want others to get to enjoy it as well.

Arc Games is the current owner of the Torchlight Franchise, but the older games in the series are "as is". They are no longer being developed, or modified (other than by the Steam modding community), or repaired. That is how it is with most of the old games on Steam.

Also, perhaps you are comparing this to how MMO's work. This is not an MMO, with a large company behind it, that has an incentive to keep modifying and updating the game to keep players and attract more players so they can continue to have a steady stream of income from the cash shop.

This is a standalone ARPG. It was very popular when it was released. A ton of us still love it, and we, the players and the modders, are the ones that keep the game alive. We will help you if we can. There are just a few issues that require the assistance of ARC games, but for most other issues, we are here to help you find solutions.

[Merkades]

OP, you seem like an entirely unreasonable fellow.

[okin]

What issues are you even experiencing? If you're looking for help with troubleshooting the issues with your game this is no way to do that. No use in rallying hate/complaints for a defunct company.

[okin]

If your issues are really with firewalls set your PC to offline mode and turn off all firewalls on your PC and start the game to see if it'll run. If that doesn't work then it might be some other random issue and not related to your PC's firewall.

I had an issue a few months back with Tree of Savior and the game wouldn't even run past the game patcher client. I had to format my hard drive to get the game to work. If you must play this game and do not want to do further troubleshooting try backing up your data and then format your HDD + reinstall Windows/OS of choice.

[potterman28wxcv]

Originally posted by liyeon:

What issues are you even experiencing? If you're looking for help with troubleshooting the issues with your game this is no way to do that. No use in rallying hate/complaints for a defunct company.

Unfortunately the people writing these kind of threads tend to complain and rant before thinking. They will use the words like "unacceptable" or "I paid for this ♥♥♥♥, it better be working". Anything technical will be received by sentences like "I paid for this, I shouldn't have to do that to get it to work".

[Ryuuky]

Firewalls are left for use to fix. and I thought one was up. Large text are great to spread to future players. Also please follow the link if you have the Firewall Problem.

[Ryuuky]

https://old.reddit.com/r/Torchlight/comments/hsv0jt/firewall_problems_detected_issue/

[Ryuuky]

I am really doing this for future players. Please keep this in mind that this comes from someone who tired to help.

[HiFive]

Originally posted by Ryuuky:

https://old.reddit.com/r/Torchlight/comments/hsv0jt/firewall_problems_detected_issue/

Ah, well - I checked the subreddit for TL2 two or three years ago, and it was pretty dead. Perhaps TL3 has revived it. It's good to see that it's active again. I'm only a lurker, but I'm happy to find answers for myself and others wherever I can.

I'd also like to mention that one person thought the issue might have something to do with Windows 10. I, and other players on the Steam Discussions pages, have pointed out that we are using Windows 10, and we have no problems playing the game.

[Realigo Actual]

the chief designers on this game left the studio long before the studio even shuttered.

this is an older game made by a now-defunct studio. overall this is not a buggy game and totally fit for sale as a legacy title in its current state. stop making controversy where there is none

[Ryuuky]

I am really doing this for future players. Please keep this in mind that this comes from someone who tired to help.

[Exeed]

What is the point of this. To moan about a studio that closed years ago? What were you expecting?

[The Yeen Queen]

Originally posted by Ryuuky:

I am really doing this for future players. Please keep this in mind that this comes from someone who tired to help.

I'm sure future players are mostly smart enough to figure out that an 8 year old non-AAA game is likely not actively supported anymore. What's your excuse?

[potterman28wxcv]

Originally posted by The Dark Tyger:

Originally posted by Ryuuky:

I am really doing this for future players. Please keep this in mind that this comes from someone who tired to help.

I'm sure future players are mostly smart enough to figure out that an 8 year old non-AAA game is likely not actively supported anymore. What's your excuse?

I know it's steam and I know it's the culture to be super agressive towards each other.

But it's ok. You can stop hitting them now. I think they have understood. In particular, that comment you quoted (and replied out of context) was for the reddit link they posted earlier, which solves the issue they were having.

Hence the "for future players".

[Zeel Ara]

Did you guys know that Pac-Man isn't even being supported any longer? I for one am outraged. OUTRAGED!!!