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I played this game eons ago and remember simply exiting the game should save the progress, but for some reason upon my return my first progress on a new char was not saved until I retried it with the "save" button before exiting. I've been using the "save" button now and it does save the progress. I'm not sure if you're running into the same problem as me, though, but hopefully it helps somewhat.
EDIT: nvm, it doesn't work for you too. I just read. Soz then this reply is a waste of of your time sorry.
Maybe try deleting the download cache via selecting the option of the same name in the steam setting -> downloads menu.
Or you can try go into C:\Users\User\Documents\My Games\Runic Games which is the default location to save the game settings and characters etc of the game, or your local equivalent. You make a copy of all the files inside somewhere else just in case you need to restore something later. And then you delete everything inside, restart Steam and restart the game with a fresh char to have a look. CAUTION: (You might need to verify the game cache after doing the delete or else you might run into startup errors)
But idk.