Mac version game crash before the game starts up

[sicknantos]

I've played through the main storyline of my Mac copy of Arkham Asylum GOTY viz Steam client without issue until a few weeks ago. I hadn't made any changes to my system (15" MacBook Pro Retina August 2012, i7 2.6GHz, 8GB 1600MHz DDR3, NVIDIA GeForce GT 650M 1024 MB, OS X 10.9.1, 500GB SSD) during this time, including system updates. I've even enjoyed using a wired XBox 360 controller with this and plenty of other games, so I don't think it's that (I tried starting the game without the controller connected).

I tried starting the game up, but was greeted with a very long error message, stating that my game had quit unexpectedly (I'll add it at the end of this post).

Can anyone help me figure out what's going on, please? I've loved playing this game, but I just can't find an explaination as to why this is happening!


Here's the top part of the error:

Process: Batman Arkham City GOTY [6332]
Path: /Users/USER/Library/Application Support/Steam/*/Batman Arkham City GOTY.app/Contents/MacOS/Batman Arkham City GOTY
Identifier: com.feralinteractive.bmac
Version: 1.1 (1.1)
Code Type: X86 (Native)
Parent Process: launchd [149]
Responsible: Batman Arkham City GOTY [6332]
User ID: 501
Date/Time: 2013-12-22 18:26:47.768 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 58B1964D-1D38-6A6B-D1F0-EC6FD5AED029
Sleep/Wake UUID: E3FF6F4C-8214-4181-AA39-70D40E860AEF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

[xpia7]

HEADS GROW BACK님이 먼저 게시:

I have found the solution for the problems regarding the Mac App Store version of Batman: Arkham City.

1. Go into your library (easiest done by holding option while clicking on the Go tab)
2. Go to Containers folder.
3. Find the folder, com.feralinteractive.bmac (You will need to delete this folder later)
4. Enter this folder.
5. Enter the Data folder.
6. Enter the Library folder.
7. Now enter the Application Support Folder.
8. Feral Interactive folder.
9. Batman: Arkham City GOTY folder.
10. Copy the SaveData folder and paste it somewhere you can find it later (this is your save data within the game).
11. Now go back and delete the com.feralinteractive.bmac folder. This will completely reset the game.
12. Enter and Exit the game, this will reinstall the folder you deleted.
13. Repeat steps 1-9 and put your copied SaveData folder into the Batman: Arkham City GOTY folder.
14. Enter game.
15. HUZZAH!!! NOW TIME TO BASH SOME INCOMPETENT B ASTARDS!!!

Hope this helps.

Worked perfectly! Thanks so much!

[HIERARCHY]

xpia7님이 먼저 게시:

HEADS GROW BACK님이 먼저 게시:

I have found the solution for the problems regarding the Mac App Store version of Batman: Arkham City.

1. Go into your library (easiest done by holding option while clicking on the Go tab)
2. Go to Containers folder.
3. Find the folder, com.feralinteractive.bmac (You will need to delete this folder later)
4. Enter this folder.
5. Enter the Data folder.
6. Enter the Library folder.
7. Now enter the Application Support Folder.
8. Feral Interactive folder.
9. Batman: Arkham City GOTY folder.
10. Copy the SaveData folder and paste it somewhere you can find it later (this is your save data within the game).
11. Now go back and delete the com.feralinteractive.bmac folder. This will completely reset the game.
12. Enter and Exit the game, this will reinstall the folder you deleted.
13. Repeat steps 1-9 and put your copied SaveData folder into the Batman: Arkham City GOTY folder.
14. Enter game.
15. HUZZAH!!! NOW TIME TO BASH SOME INCOMPETENT B ASTARDS!!!

Hope this helps.

Worked perfectly! Thanks so much!

np

[MeganPhyre]

Deleting the Cache file from library fixed this for me. Thanks!!

[kestidi]

sicknantos solution worked for me
you save my hollidays ;)

[Valthor]

ok

[DipDeep]

It works. Thanks!

[carl]

sicknantos님이 먼저 게시:

Feral Interactive got back to me about this problem. Here is the fix they sent me (it worked):

"It is believed that this problem may be related to some downtime in the Steam service. The issue may have been caused because Steam was offline when the game was checking for DLC or syncing saved games.

Please try the following steps to see if the issue can be worked around:

- Go to Macintosh HD/Users/[username]/Library/Caches/com.feralinteractive.bmac (please see http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/ if you are not seeing your user Library as it is hidden in recent versions of OS X)
- Delete the folder named 'com.plausiblelabs.crashreporter.data'
- Relaunch the game"

How exactly do you access that folder? It's not working for me.

[Bling Bling~]

sicknantos님이 먼저 게시:

Feral Interactive got back to me about this problem. Here is the fix they sent me (it worked):

"It is believed that this problem may be related to some downtime in the Steam service. The issue may have been caused because Steam was offline when the game was checking for DLC or syncing saved games.

Please try the following steps to see if the issue can be worked around:

- Go to Macintosh HD/Users/[username]/Library/Caches/com.feralinteractive.bmac (please see http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/ if you are not seeing your user Library as it is hidden in recent versions of OS X)
- Delete the folder named 'com.plausiblelabs.crashreporter.data'
- Relaunch the game"

Thanks for sharing this, worked for me

[Bling Bling~]

EpicPygmyOwl님이 먼저 게시:

sicknantos님이 먼저 게시:

Feral Interactive got back to me about this problem. Here is the fix they sent me (it worked):

"It is believed that this problem may be related to some downtime in the Steam service. The issue may have been caused because Steam was offline when the game was checking for DLC or syncing saved games.

Please try the following steps to see if the issue can be worked around:

- Go to Macintosh HD/Users/[username]/Library/Caches/com.feralinteractive.bmac (please see http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/ if you are not seeing your user Library as it is hidden in recent versions of OS X)
- Delete the folder named 'com.plausiblelabs.crashreporter.data'
- Relaunch the game"

How exactly do you access that folder? It's not working for me.

Are you using a mac? if so, go to finder, and on the top menu bar, choose "Go" then press the alt or option key, you'll see another option pop up called "library", and then just go find the Caches/com.feralinteractive.bmac folder.

Hope this helps :D

[clschneider1990]

well you are trying to game on a mac so....

[sicknantos]

clschneider1990님이 먼저 게시:

well you are trying to game on a mac so....

pointless response

[Baffler]

sicknantos님이 먼저 게시:

Feral Interactive got back to me about this problem. Here is the fix they sent me (it worked):

"It is believed that this problem may be related to some downtime in the Steam service. The issue may have been caused because Steam was offline when the game was checking for DLC or syncing saved games.

Please try the following steps to see if the issue can be worked around:

- Go to Macintosh HD/Users/[username]/Library/Caches/com.feralinteractive.bmac (please see http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/ if you are not seeing your user Library as it is hidden in recent versions of OS X)
- Delete the folder named 'com.plausiblelabs.crashreporter.data'
- Relaunch the game"

Im confused how to go to this folder? can anyone help me?

[krashgt1]

sicknantos님이 먼저 게시:

Feral Interactive got back to me about this problem. Here is the fix they sent me (it worked):

"It is believed that this problem may be related to some downtime in the Steam service. The issue may have been caused because Steam was offline when the game was checking for DLC or syncing saved games.

Please try the following steps to see if the issue can be worked around:

- Go to Macintosh HD/Users/[username]/Library/Caches/com.feralinteractive.bmac (please see http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/ if you are not seeing your user Library as it is hidden in recent versions of OS X)
- Delete the folder named 'com.plausiblelabs.crashreporter.data'
- Relaunch the game"

Thanks!! Worked like a charm!!

[danielsosavarguez]

It works for me!! Thankyou so much!!!

sicknantos님이 먼저 게시:

Feral Interactive got back to me about this problem. Here is the fix they sent me (it worked):

"It is believed that this problem may be related to some downtime in the Steam service. The issue may have been caused because Steam was offline when the game was checking for DLC or syncing saved games.

Please try the following steps to see if the issue can be worked around:

- Go to Macintosh HD/Users/[username]/Library/Caches/com.feralinteractive.bmac (please see http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/ if you are not seeing your user Library as it is hidden in recent versions of OS X)
- Delete the folder named 'com.plausiblelabs.crashreporter.data'
- Relaunch the game"

[Sonda]

That file isn't there anymore...PLEASE HELPPP D: