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Thanks for getting in touch and sorry to hear about this issue.
It sounds as though you're not the one with your problem and that it is more likely your friend.
Could you please ask them to complete the steps below:
1. Launch Steam
2. Click Steam in the top left of the client
3. Open the Settings menu
4. Navigate to the Downloads section
5. Expand the Download Region and choose UK – London (Or most appropriate server location)
6. Set the bandwidth limit to No Limit (Unless you are on a limited data plan)
Hopefully, this will sort him out.
Also, make sure you're both NOT participating in the Steam Beta.
While it has some awesome features, it's still in development and unstable.
Thanks,
BenTeam17
Thanks!