Game minimizes after start / cannot play

[mmajnk]

On Windows 11 after some updates, Settlers VI stopped launching properly and they minimize to the taskbar after launch. Trying to get back into the game shows a blank screen briefly and then the game minimizes again.

I found a workaround that is bashing the game icon until it eventually focuses and stays.

Did someone found a better solution to make this game work again?

[Ubi_TheBerry]

Originally posted by mmajnk:

On Windows 11 after some updates, Settlers VI stopped launching properly and they minimize to the taskbar after launch. Trying to get back into the game shows a blank screen briefly and then the game minimizes again.

I found a workaround that is bashing the game icon until it eventually focuses and stays.

Did someone found a better solution to make this game work again?

Hey mmajnk,

Thanks for reaching out, sorry to hear you're having issues launching the game.

If you haven't done so already, could you please give the steps[support.ubisoft.com] in our guide a try?

Along with running the game in Compatibility Mode[ubi.li]?

Please let us know how you get on with this!

- Ubisoft Support

[mmajnk]

Thank you for the reply and the willingness to help with the issue.
I discovered the problem is related to 4K display. The game works fine if prior the launch I lower the system resolution to 1920x1080.

However, this was not happening couple of months ago. Settlers ran without any compatibility issues. I have i9-13900KF with RTX 4090, so the hardware should be suffice to run the game. Everything is up to date, I use nvidia studio drivers. DxDiag show no errors. The drivers are WHQL.

There is a chance this problem is not exclusive to Settlers VI, I believe I stumbled upon other older game that presented the same issues. Nonetheless, I would be grateful if you could provide a working solution. Settlers VI is my favorite game of all times!

[Ubi_TheBerry]

Originally posted by mmajnk:

Thank you for the reply and the willingness to help with the issue.
I discovered the problem is related to 4K display. The game works fine if prior the launch I lower the system resolution to 1920x1080.

However, this was not happening couple of months ago. Settlers ran without any compatibility issues. I have i9-13900KF with RTX 4090, so the hardware should be suffice to run the game. Everything is up to date, I use nvidia studio drivers. DxDiag show no errors. The drivers are WHQL.

There is a chance this problem is not exclusive to Settlers VI, I believe I stumbled upon other older game that presented the same issues. Nonetheless, I would be grateful if you could provide a working solution. Settlers VI is my favorite game of all times!

Thanks for noting your findings mmajnk.

Just to check - did you attempt any of the suggestions I shared above?

Also to note - development has long since concluded for The Settlers: Rise of an Empire, so this is not something that will receive a patch or update to address I'm afraid.

- Ubisoft Support

[mmajnk]

The steps you provided had nothing to do with this issue.

I discovered this had to do with Windows resolution and scaling. When Windows app scaling is set to 100%, everything works well, even if I launch from 4K resolution.

Maybe someone, someday finds it helpful