Steam Account Login and Binding Instructions

[不安分树精]

Dear Torchlight Hunters,

The brand new Season "Cube of Rapacity" of Torchlight: Infinite is about to begin. Hunters need to bind their Steam account In order to log into the game via Steam.

If you haven't bound your Steam account in the previous seasons, you can choose to create a new account or bind to an existing third-party account to log into the game.

If you accidentally create a new account on Steam (which results in not being able to find characters from previous seasons), you will need to switch back to the original login method. Please follow the following re-binding process to solve this problem:

1. Enter the account center and bind this Steam account to a third-party account (Google, TapTap, Apple).

2. Unbind the current Steam account.

3. Restart the game through Steam, select "bind existing account," and choose the binding method.

We apologize for any inconvenience or trouble this may cause. If you encounter any problems during the binding process, please consult the in-game customer service.

Thank you for your cooperation and understanding!

[virpyre]

It's really dumb that you did this after 3 seasons and didn't think to start this process when the game was first added to steam.

I can't even remember my account, it's been 4 months or longer since I have played. I for one am going to stop playing especially when my account information was stored on your server when they logged into the game.

Season 3 sounded nice oh well, have fun. Free to Uninstall.

[ThaTonka]

Amazing that you post this just hours before the new season release. Revert these changes for season 3 and let people bind to google etc. during season 3 so you can implement it during season 4. These kind of changes are crazy to implement just as you start something new. A lot of people will have problems.

[Elmerfudd420]

i can not bind to a 3rd party .for one my google account says allready bound.and i do not use apple or tap tap. This is stupid to do this at launch of a new season do you know how many players atm can not log in ..Or people like me who spent over 150 dollars on the game to not be able to start on league start ..PLS fix this

[Sitheous]

This was horrible, I had this installed through Steam for season 2 dropped over $100 into the game now the rebinding crap doesnt do anything, lost all characters unlocked and all S2 battle pass unlocks to start over from scratch. Not sure how many people are going to want to stay with this happening.

[m2rter]

This binding method doesn't work. I get an error that says that "Failed to bind. This account has been bound already". I'm now unable to access my previously bought class from last season.

[m2rter]

Note, the official instructions have already changed and they forgot to update this topic. New steps are
1. Check on the new account detail panel. You should see something similar to this
2. You need to unbind your steam account. Before that, you need to bind your existing account to a unregistered TapTap/Google/Apple account.
3. Close steam client and restart
4. Click on “Agree” on the user agreement notification
5. When you see the following notice, click on “Bind to Existing Account”
6. Click on your old login method: Taptap/ Apple/ Google
7. You should be able to find your old season characters on the right server

[不安分树精]

We're now working on this, players could also try the instruction to solve this, sorry for the inconvenience
https://torchlight.xd.com/en/news/single?id=22955

[Sokar79]

Correction i just used these steps and it worked for me got all characters and accound from previous two seasons :

1. Start the game and open the account center from the menu
2. Bind the account to taptap/apple/google account that HAS NOT been bound to torchlight before. (must be one you didnt use before, just make random new gmail account)
3. Unbind the Steam account.
4. Be sure to log off from Gmail account in Google.
4. Close the game and restart it from Steam.
5. Game will ask you to bind an account, Pick your OLD Gmail (one you used to register to game) account from selection.
6. Now you got access to all old characters and bought stuff from season 1 and 2.

Hope this helps :) cheers

[GeeGee]

it doesnt work, i cant have acces to all the money i spent last season, where can we find help ?

[Copyright]

It doesnt work, i can't bind any account, so i can't unbind Steam account. Many hours after the update still no help, no update. Fix ur ♥♥♥♥.

[sir.eggy]

and....I'm out! Have fun!

[para]

From the official "Instructions"....
and it seems really to be like this, reading some tips here from other people:
"2. You need to unbind your steam account. Before that, you need to bind your existing account to a unregistered TapTap/Google/Apple account."
Why the fückedyfück do i have to make another "unregistered" TapTap account?
I made one last season when i started the game.
So, to get acces to all the stuff from last season, i have to make a second
"unused" account? I ALREADY HAVE ONE ffs.
Then you could at least made it that people start on the original bound account.
But no, suddenly i get set on a steam bound account automaticly instead the TapTap one i used last season.
wow.............just wow.

[Nanix]

Originally posted by 不安分树精:

We're now working on this, players could also try the instruction to solve this, sorry for the inconvenience
https://torchlight.xd.com/en/news/single?id=22955

I am sorry you want me to click on a user agreement on a language that I cannot read? Not happening.

I enjoyed playing your game but I am not agreeing to something I can't read. i19n.
That's an uninstall for me. I am glad I didn't invest a lot of $$ on this game.

[Mirai]

Looking at your instructions above, it never said: "This STEAM account is not bound to a game account yet. Use it to create an account or bind it to an existing account?" It just offered me login methods and I was left unsure what to do, and chose STEAM at first thinking that once I was logged in, I would be able to bind the STEAM account to a third party but that isn't how it worked. The problem is that initial screen never came up, so I never had an option to choose.

The next problem is that to follow your instructions and unbind the account is not possible, because when I choose another Google account, it wants me to go through a verification process to "make sure it's you!" that requires me to use a mobile device which I don't have. (I know Google is basically mistaking the game login attempt as a mobile login.) I am just using Google on my PC. There is no mobile device associated with it to complete that process.

I was able to correct this by hitting the (...) button and choosing SIGN OUT, then when signing back in, I used the Google account associated with TL: Infinite to log back in and it returned me to my normal account with all my characters intact however there now seems to be no way to bind this Google account to STEAM since it now says the STEAM account is already bound and due to the reasons above, I don't seem able to do anything about this now.

I don't know if you have any other solutions to this situation but it seems to me like one of the only ideas I can think of would be to kick everyone out and unbind all STEAM accounts, then have everyone log back in and repeat the process once you are SURE it is working correctly. (But this poses a danger I think to anyone who only has a STEAM account now and isn't using a third party login.) Though that seems extreme and I hope there's a simpler answer that won't cause even more turmoil around this issue.

Or would it be possible to add an option in the Account Center to "bind current account to STEAM"? Doing so would delete any existing STEAM account (there would need to be a warning screen for this I imagine) and bind whatever account you are currently logged into, to STEAM instead. That might be a less disastrous way of dealing with this.

For now, signing out and logging back in with Google got me back into my account and back to playing, so that's basically problem solved for me for now. I would like to bind it to my STEAM account too but not unless the process is definitely working smoothly!

On the plus side, the terms and agreement message was now in English.

[JCDD]

We already updated the client. Further login attempt will no longer require steam account binding as a must. And you are be able to log out even you log in to the wrong account. We are deeply sorry the trouble caused.