Game won't start, black screen after frogwares and unreal engine logo

[clairstefy]

Exactly as per the title, after starting the game the Frogwares logo and the unreal engine logo start, then darkness. Black screen and nothing happens.

I made several attempts, I waited for a while for the black screen to disappear thinking it was normal when I first started the game but, after 40 minutes, everything remained the same... I tried disabling antivirus, I also tried uninstalling and reinstalling the game thinking it might have been a glitch in the download... unfortunately it didn't fix the problem.

My pc satisfies all the minimum system requirements.
At the time I also downloaded and played the demo which worked very well... I just can't figure out what the problem is...
Please help me...

[sylviakotulla]

Same for me...

[Pikachuryu]

same here :(

[vilk]

- restart steam/system
- verify game files / reinstall
- update drivers
- try to launch with parameter -dx11
- if this does not help, plz contact via official support frogwares. com/support

[vienna-salvatori]

same problem for me :(

[clairstefy]

Originally posted by vilk:

- restart steam/system
- verify game files / reinstall
- update drivers
- try to launch with parameter -dx11
- if this does not help, plz contact via official support frogwares. com/support

I already done and completed all the steps, i also wrote it in description... problem not solved, i also tried to launch the game using the -dx11 parameter, as you suggested but... nothing!! At this point I will try to contact the official assistance.
Thanks anyway.

[vienna-salvatori]

I got a reply from support- if the above doesn't work, try launching it with -ngxdisable in the "properties" box. It works for me now :)

[clairstefy]

Originally posted by vienna-salvatori:

I got a reply from support- if the above doesn't work, try launching it with -ngxdisable in the "properties" box. It works for me now :)

Thanks, I solved the problem :)
You have been very kind.
I'll leave your answer up above so it will help anyone who may have the same problem.
So, have fun and have a nice day.
Thanks again

[youkilledthedog]

How do I find the properties box?
i'm having the same error.

[ellinna100]

Originally posted by vienna-salvatori:

I got a reply from support- if the above doesn't work, try launching it with -ngxdisable in the "properties" box. It works for me now :)

Hello. I have the same problem and I don`t understand where I can find this "box" and what to do.....

[vienna-salvatori]

Originally posted by youkilledthedog:

How do I find the properties box?
i'm having the same error.

Originally posted by ellinna100:

Originally posted by vienna-salvatori:

I got a reply from support- if the above doesn't work, try launching it with -ngxdisable in the "properties" box. It works for me now :)

Hello. I have the same problem and I don`t understand where I can find this "box" and what to do.....

If you're playing on PC: right click the game in your library, then select the "properties" tab. It'll open another menu- there, you'll find a box labelled "launch options". Type -ngxdisable into that box, close the menu, and try launching the game again.
not sure what the instructions are for anything other than PC. sorry about that.