It's not working :(

[MissBlonde96]

Some people have already spoken, after the update and deleting the saved game, start a new one and it was going well, until in a certain part of the game the screen goes black and does not come out, would there be a solution? A new update to solve these problems? It's sad because it's a really good game

[Outright_Games_Social]

Hi,

Thank you for contacting Outright Games Support!

We are sorry to hear you're experiencing this problem. We have seen that other players are experiencing it and we are working on a patch to fix it.
As soon as we hear about an estimated date we will let you know.

At the moment the only option we have seen that has worked is to delete the saves and reinstall the game.
Did you try reinstalling the game after deleting the saves?

We remain at your disposal if you need any further assistance.

Thank you
Outright Games Support

[Dad]

I wanted to say this is a very good game to play with kids. It is designed to appeal to old timers (like me) who grew up reading the adventures of Superman, Batman and the Justice League and to kids who also are getting to know this rich universe. I play it with my daughter and she loved it. Until the game crashed, the screen became black and we lost all our progress. I researched and discovered this happened a lot, with many people, and in different parts of the game. The common factor is thar when it happens, you lose all your progress. It is not difficult to imagine the frustration of a child upon this.

If you like DC heroes and have a small child who likes videogames, you can't go wrong with this one when it becomes stable. But considering as things are now, stay away from this game, especially if you intent to play it with a child.

[Outright_Games_Social]

Originally posted by Dad:

I wanted to say this is a very good game to play with kids. It is designed to appeal to old timers (like me) who grew up reading the adventures of Superman, Batman and the Justice League and to kids who also are getting to know this rich universe. I play it with my daughter and she loved it. Until the game crashed, the screen became black and we lost all our progress. I researched and discovered this happened a lot, with many people, and in different parts of the game. The common factor is thar when it happens, you lose all your progress. It is not difficult to imagine the frustration of a child upon this.

If you like DC heroes and have a small child who likes videogames, you can't go wrong with this one when it becomes stable. But considering as things are now, stay away from this game, especially if you intent to play it with a child.

Hi!

Thank you for taking the time to share your experience with the game. We truly appreciate your feedback and are glad to hear that you enjoyed playing the game with your daughter until the unfortunate crash occurred. We understand how frustrating it can be to lose progress, especially for a child who is deeply immersed in the game.

We recently released a patch specifically designed to resolve the black screen problem and prevent the loss of progress. We highly recommend ensuring that you are on the latest version of the game.

If you have already updated to the latest version and are still facing issues, we sincerely apologize for the inconvenience. We would like to know if you are still stuck on a black screen or if you are able to start the game over despite the progress loss.

Once again, thank you for bringing this to our attention.
Outright Games Support

[Dad]

Originally posted by Outright_Games_Social:

Originally posted by Dad:

I wanted to say this is a very good game to play with kids. It is designed to appeal to old timers (like me) who grew up reading the adventures of Superman, Batman and the Justice League and to kids who also are getting to know this rich universe. I play it with my daughter and she loved it. Until the game crashed, the screen became black and we lost all our progress. I researched and discovered this happened a lot, with many people, and in different parts of the game. The common factor is thar when it happens, you lose all your progress. It is not difficult to imagine the frustration of a child upon this.

If you like DC heroes and have a small child who likes videogames, you can't go wrong with this one when it becomes stable. But considering as things are now, stay away from this game, especially if you intent to play it with a child.

Hi!

Thank you for taking the time to share your experience with the game. We truly appreciate your feedback and are glad to hear that you enjoyed playing the game with your daughter until the unfortunate crash occurred. We understand how frustrating it can be to lose progress, especially for a child who is deeply immersed in the game.

We recently released a patch specifically designed to resolve the black screen problem and prevent the loss of progress. We highly recommend ensuring that you are on the latest version of the game.

If you have already updated to the latest version and are still facing issues, we sincerely apologize for the inconvenience. We would like to know if you are still stuck on a black screen or if you are able to start the game over despite the progress loss.

Once again, thank you for bringing this to our attention.
Outright Games Support

Firts of all, thanks very much for the attention and time to answer my mesage. Yes, the game was updated, and the only way to play the "mission mode" was to start again from the begining. We had to start all over again. When we got to the point where the problem happened (just after saving the Flash), I turned off steam cloud saving, and it worked. Since the game does not save without it, I turned it on again just before exiting the game. Up to now, the problem did not happen again, and we are being able to play the game and have fun with it. My daughter loves it very much and asks if one day we'll be able to play with the Flash and Starfire (her favorite heroine). This game has much potential to become a classic, and I congratulate you for your attention to the community. I hope future patches can solve these problems for good. This game really deserves the best. Thanks again.

[Outright_Games_Social]

Hi!

Thank for your feedback.
We are glad to hear that disabling Steam Cloud saving resolved the problem, allowing you to continue enjoying the game with your daughter.

We have opened a ticket for Production to take this into account in future updates.
If you have any more suggestions or encounter any further issues, please don't hesitate to reach out.

Thank you once again for your support and enthusiasm for our game. We look forward to providing you with even more enjoyable gaming experiences in the future.

Best regards,

OG Support

[Android89]

please help me get this game working. im stuck on a black screen when exiting the sewer.

[Outright_Games_Social]

Originally posted by Android89:

please help me get this game working. im stuck on a black screen when exiting the sewer.

Hi,

We are sorry to hear that you are having this issue with DC's Justice League: Cosmic Chaos.
We have fixed this bug with the latest patch, please make sure that you are on the latest version.
The bug was the result of two prompts to exit the sewers, one on the door, and the other past the door. The prompt at the door led to exiting the sewer, but when you click on the other prompt, it doesn't lead anywhere and you ended up on the black screen.
Unfortunately, if the problem occurred, there is no other option but to delete your saves and restart the game, but the latest patch was created just to fix this issue so when you restart the game and get back to this point you will see there is only one prompt to exit the sewers, we removed the one that triggered the bug.
We apologize for the inconvenience.

Thank you
Outright Games Support