Game is still bugged after the Update

[Briela]

I just downloaded the new patch and my game is still bugged, the game cant even open, i dont know what to do at this point, i thought i could FINNALY play the game after such a long time but it looks like i wont play the game again because its still bugged...

[Outright_Games_Social]

Hi!
We're very sorry to hear you're still having problems.
Could you please let us know what kind of error you are experiencing?
Thank you.

[Briela]

Yes, i open the game and immediatly the Crash Handler just opens up and my game stops working, it even freezes and the only option i have is to close the game, i cant even get pass the opening with the OG cutscene and when i do see it, the game keeps loading and loading until it stops working again..

[Outright_Games_Social]

Hi,

Unfortunately, we have not been able to reproduce it or hear it from other players. We believe it could be due to having corrupted game saves.

DC's Justice League saves are in the Registry Editor under the following path:

Registry Editor > Computer > HKey Current User > Software> PHL Collective. > DC Justice League .

Before you delete these, we recommend that you uninstall the game, then delete the saves, and reinstall the game after doing this.

Please let us know if this doesn't help solve the problem you're experiencing.

Thank you
Outright Games Support

[Briela]

I followed the steps you've said but i could not find the game saves,im from Brazil so i dont know if theres a language difference in finding these files but i could not find it, i tried for an hour and it dint work, is there other way to find the save files? :/

[Outright_Games_Social]

Originally posted by Sakura Haruno:

I followed the steps you've said but i could not find the game saves,im from Brazil so i dont know if theres a language difference in finding these files but i could not find it, i tried for an hour and it dint work, is there other way to find the save files? :/

Hi!

We're sorry to hear this. We've recorded a video where we show you the route.
Here's a Wetransfer link to it:

https://we.tl/t-Nci1bpObmU

Please let us know if you continue experiencing difficulties.

Thank you :)

[Briela]

Hi! so i did the steps and its still having the same bugs,it doesnt even open the game, i hope im not bothering too much but its still bugging and not working. :(

[MissBlonde96]

Same problem here, after updating and deleting the saved game, start a new one and it was going well, until at a certain part of the game the screen goes black and does not come out of there

[Outright_Games_Social]

Originally posted by Sakura Haruno:

Hi! so i did the steps and its still having the same bugs,it doesnt even open the game, i hope im not bothering too much but its still bugging and not working. :(

Hi,

We are sorry to hear you're still experiencing this problem. We are working on a patch to fix it.
As soon as we hear about an estimated date we will let you know.

At the moment the only option we have seen that has worked is to delete the saves and reinstall the game.
Were you able to delete the saves, and if so, did you try reinstalling the game after deleting the saves?

We remain at your disposal if you need any further assistance.

Thank you
Outright Games Support

[Outright_Games_Social]

Originally posted by Dad:

I wanted to say this is a very good game to play with kids. It is designed to appeal to old timers (like me) who grew up reading the adventures of Superman, Batman and the Justice League and to kids who also are getting to know this rich universe. I play it with my daughter and she loved it. Until the game crashed, the screen became black and we lost all our progress. I researched and discovered this happened a lot, with many people, and in different parts of the game. The common factor is thar when it happens, you lose all your progress. It is not difficult to imagine the frustration of a child upon this.

If you like DC heroes and have a small child who likes videogames, you can't go wrong with this one when it becomes stable. But considering as things are now, stay away from this game, especially if you intent to play it with a child.

Hi!

Thank you for taking the time to share your experience with the game. We truly appreciate your feedback and are glad to hear that you enjoyed playing the game with your daughter until the unfortunate crash occurred. We understand how frustrating it can be to lose progress, especially for a child who is deeply immersed in the game.

We recently released a patch specifically designed to resolve the black screen problem and prevent the loss of progress. We highly recommend ensuring that you are on the latest version of the game.

If you have already updated to the latest version and are still facing issues, we sincerely apologize for the inconvenience. We would like to know if you are still stuck on a black screen or if you are able to start the game over despite the progress loss.

Once again, thank you for bringing this to our attention.
Outright Games Support

[Dad]

Originally posted by Outright_Games_Social:

Originally posted by Dad:

I wanted to say this is a very good game to play with kids. It is designed to appeal to old timers (like me) who grew up reading the adventures of Superman, Batman and the Justice League and to kids who also are getting to know this rich universe. I play it with my daughter and she loved it. Until the game crashed, the screen became black and we lost all our progress. I researched and discovered this happened a lot, with many people, and in different parts of the game. The common factor is thar when it happens, you lose all your progress. It is not difficult to imagine the frustration of a child upon this.

If you like DC heroes and have a small child who likes videogames, you can't go wrong with this one when it becomes stable. But considering as things are now, stay away from this game, especially if you intent to play it with a child.

Hi!

Thank you for taking the time to share your experience with the game. We truly appreciate your feedback and are glad to hear that you enjoyed playing the game with your daughter until the unfortunate crash occurred. We understand how frustrating it can be to lose progress, especially for a child who is deeply immersed in the game.

We recently released a patch specifically designed to resolve the black screen problem and prevent the loss of progress. We highly recommend ensuring that you are on the latest version of the game.

If you have already updated to the latest version and are still facing issues, we sincerely apologize for the inconvenience. We would like to know if you are still stuck on a black screen or if you are able to start the game over despite the progress loss.

Once again, thank you for bringing this to our attention.
Outright Games Support

Firts of all, thanks very much for the attention and time to answer my mesage. Yes, the game was updated, and the only way to play the "mission mode" was to start again from the begining. We had to start all over again. When we got to the point where the problem happened (just after saving the Flash), I turned off steam cloud saving, and it worked. Since the game does not save without it, I turned it on again just before exiting the game. Up to now, the problem did not happen again, and we are being able to play the game and have fun with it. My daughter loves it very much and asks if one day we'll be able to play with the Flash and Starfire (her favorite heroine). This game has much potential to become a classic, and I congratulate you for your attention to the community. I hope future patches can solve these problems for good. This game really deserves the best. Thanks again.

[Outright_Games_Social]

Originally posted by Dad:

Originally posted by Outright_Games_Social:

Hi!

Thank you for taking the time to share your experience with the game. We truly appreciate your feedback and are glad to hear that you enjoyed playing the game with your daughter until the unfortunate crash occurred. We understand how frustrating it can be to lose progress, especially for a child who is deeply immersed in the game.

We recently released a patch specifically designed to resolve the black screen problem and prevent the loss of progress. We highly recommend ensuring that you are on the latest version of the game.

If you have already updated to the latest version and are still facing issues, we sincerely apologize for the inconvenience. We would like to know if you are still stuck on a black screen or if you are able to start the game over despite the progress loss.

Once again, thank you for bringing this to our attention.
Outright Games Support

Firts of all, thanks very much for the attention and time to answer my mesage. Yes, the game was updated, and the only way to play the "mission mode" was to start again from the begining. We had to start all over again. When we got to the point where the problem happened (just after saving the Flash), I turned off steam cloud saving, and it worked. Since the game does not save without it, I turned it on again just before exiting the game. Up to now, the problem did not happen again, and we are being able to play the game and have fun with it. My daughter loves it very much and asks if one day we'll be able to play with the Flash and Starfire (her favorite heroine). This game has much potential to become a classic, and I congratulate you for your attention to the community. I hope future patches can solve these problems for good. This game really deserves the best. Thanks again.

Hi!

Thank for your feedback.
We are glad to hear that disabling Steam Cloud saving resolved the problem, allowing you to continue enjoying the game with your daughter.

We have opened a ticket for Production to take this into account in future updates.
If you have any more suggestions or encounter any further issues, please don't hesitate to reach out.

Thank you once again for your support and enthusiasm for our game. We look forward to providing you with even more enjoyable gaming experiences in the future.

Best regards,

OG Support

[Turner D Century]

Originally posted by Outright_Games_Social:

DC's Justice League saves are in the Registry Editor under the following path:

This is a horrible implementation. I started the game on a ROG Ally and wanted to switch to my desktop to give my eyes a break. The save was nowhere to be found in the usual locations. Short of exporting that registry key, there's no way to play the game on multiple machines

[Android89]

I am still having a issue causing a black screen when exiting the sewers.

[Outright_Games_Social]

Originally posted by Android89:

I am still having a issue causing a black screen when exiting the sewers.

Hi!

Unfortunately, if the problem occurred, there is no other option but to delete your saves and restart the game, but the latest patch was created just to fix this issue so when you restart the game and get back to this point you will see there is only one prompt to exit the sewers which will lead you outside and not to a black screen.

We apologize for the inconvenience.

Thank you
Outright Games Support

[AG]

Originally posted by Turner D Century:

Originally posted by Outright_Games_Social:

DC's Justice League saves are in the Registry Editor under the following path:

This is a horrible implementation. I started the game on a ROG Ally and wanted to switch to my desktop to give my eyes a break. The save was nowhere to be found in the usual locations. Short of exporting that registry key, there's no way to play the game on multiple machines

Yeah this is by far the worst implementation of game saves I have ever seen. I recently got it for Steam Deck to play on-the-go too. Steam Cloud Saves would have been beyond helpful with this one. Buyer beware.