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With 2k22 my controller would allow me to fiddle in the menus but if I went into an actual match, without booting it from big picture mode, it wouldn't respond and even sometimes flat out wouldn't recognize it in base exhibition. So I'm glad they seemed to fix it from 2k22.
I'm using PS5 DualSense and everything presents correctly.
Make sure your Steam Input is disabled as the game supports DualSense natively.
Edit: Typo.
???
Dunno if you managed to resolve, but in this very moment I have solved the same issue.
Start the game
Shift-Tab
Controller settings
Disable steam input
Exit game
Enter game again
Voilla
I am also using Ds4Windows - dunno if it has anything to do with it or not.
PS: Yes I still get that error message that is not supported but it's working for me