Update error

[Officer Payne]

Ever since the update this week, I have been unable to get into the game. I am on PC through BattleNet. BattleNet updated the game and then when I got in, it does not get past the screen that say "checking for update." All other times there would be another message saying update requires restart etc. I have reinstalled the game several times, cleared cache, verified game files, cleared DNS, used my phone as a hotspot instead of my ethernet, used a VPN, restarted my router etc. Lastly, I also installed the game through Steam. I am experiencing the same exact thing on Steam. Nothing has worked. COD support has been useless. Has anyone had this error/issue before? Any solutions?

[The_Evaluator]

Try with out the VPN, also maybe the Update was Corrupted during download , or installed wrong

[Officer Payne]

Originally posted by The_Evaluator:

Try with out the VPN, also maybe the Update was Corrupted during download , or installed wrong

I’ve tried without VPN (which is how I’ve been playing for years), I’ve tried with VPN in my country and in Europe. I’ve completely uninstalled and reinstalled the game twice. On both Steam and BattleNet. I have no idea what’s going on.

[jamesB0ng]

i instant crash

[The_Evaluator]

Did you verify game files ? i once had a issue like this and it was corrupted during download cause i was using max bandwidth while torrenting lol

[Officer Payne]

I did. Verified game files multiple times and completely uninstalled/reinstalled the game.

[The_Evaluator]

Then i'm at a loss. especially if you did a full reinstall. and you can get into the game , but does nothing, the only thing i have left to offer is make sure your ports are open , but you use a VPN so that isn't a issue cause everything comes thought the VPN's open port so it shouldn't be a issue

https://support.activision.com/articles/ports-used-for-call-of-duty-games

a last ditch effort is to do scans

Once restarted open command prompt as Admin

type: sfc /scannow

when done ( and it can take a while )

Type: DISM /Online /Cleanup-Image /RestoreHealth

(this can take a while as well)

in case its a Windows error of some type

[The_Evaluator]

aslo Press Windows key + R to open run and type: %temp% this is your temporary Folder, press ctrl+a to highlight everything and delete

[Stahl_Amerikanisch]

im getting simmilar deal. im getting it crashing during the launcher and then hitting me with something about not quiting properly. ive tried everything and idk what will fix and your right the support sucks

[The_Evaluator]

Originally posted by Stahl_Amerikanisch:

im getting simmilar deal. im getting it crashing during the launcher and then hitting me with something about not quiting properly. ive tried everything and idk what will fix and your right the support sucks

if you can get to the settings lower your Frame rate its quite high by default and make sure V-sync is on, if you FPS is higher then your monitors out put it can cause it to freeze and crash

[Stahl_Amerikanisch]

Originally posted by The_Evaluator:

Originally posted by Stahl_Amerikanisch:

im getting simmilar deal. im getting it crashing during the launcher and then hitting me with something about not quiting properly. ive tried everything and idk what will fix and your right the support sucks

if you can get to the settings lower your Frame rate its quite high by default and make sure V-sync is on, if you FPS is higher then your monitors out put it can cause it to freeze and crash

its the launcher that wont work. ive seen others say its a bug and all my other games will launch

[The_Evaluator]

What i have noticed is after you Re-verify the game files it resets some of the setting and your frame rate under custom frame rate has the menu FPS set to like 250 well above that most peoples monitors output and thus can cause a crash. i'm not saying it every time but when you hit a wall its time to try anything to see what sticks, and its something most people normally wouldn't think of, so its worth a try if it doesn't work you at least know its no that lol

[Stahl_Amerikanisch]

Originally posted by The_Evaluator:

What i have noticed is after you Re-verify the game files it resets some of the setting and your frame rate under custom frame rate has the menu FPS set to like 250 well above that most peoples monitors output and thus can cause a crash. i'm not saying it every time but when you hit a wall its time to try anything to see what sticks, and its something most people normally wouldn't think of, so its worth a try if it doesn't work you at least know its no that lol

So how would you go about fixing that for cod then

[Officer Payne]

Originally posted by The_Evaluator:

Then i'm at a loss. especially if you did a full reinstall. and you can get into the game , but does nothing, the only thing i have left to offer is make sure your ports are open , but you use a VPN so that isn't a issue cause everything comes thought the VPN's open port so it shouldn't be a issue

https://support.activision.com/articles/ports-used-for-call-of-duty-games

a last ditch effort is to do scans

Once restarted open command prompt as Admin

type: sfc /scannow

when done ( and it can take a while )

Type: DISM /Online /Cleanup-Image /RestoreHealth

(this can take a while as well)

in case its a Windows error of some type

Completed both scan and restoration as admin in CMD. Also, double checked through Activision Support’s ban appeal feature to make sure there were no issues there. Account is in good standing with no ban detected. Still having the same issue. Stuck on “checking for update.” I would reinstall Windows, but given everything I’ve tried, I do not believe that will work. Plus, it’s too much of a hassle to relocate all my files just for COD. So at this point, I really don’t know what else I can try.

[Officer Payne]

Originally posted by Officer Payne:

Originally posted by The_Evaluator:

Then i'm at a loss. especially if you did a full reinstall. and you can get into the game , but does nothing, the only thing i have left to offer is make sure your ports are open , but you use a VPN so that isn't a issue cause everything comes thought the VPN's open port so it shouldn't be a issue

https://support.activision.com/articles/ports-used-for-call-of-duty-games

a last ditch effort is to do scans

Once restarted open command prompt as Admin

type: sfc /scannow

when done ( and it can take a while )

Type: DISM /Online /Cleanup-Image /RestoreHealth

(this can take a while as well)

in case its a Windows error of some type

Completed both scan and restoration as admin in CMD. Also, double checked through Activision Support’s ban appeal feature to make sure there were no issues there. Account is in good standing with no ban detected. Still having the same issue. Stuck on “checking for update.” I would reinstall Windows, but given everything I’ve tried, I do not believe that will work. Plus, it’s too much of a hassle to relocate all my files just for COD. So at this point, I really don’t know what else I can try.

The last thing I’m going to try is to install BattleNet and COD on my fiancée’s computer. She lives in a different city, has a different ISP, and has never had COD installed on her PC. Will let you know how that goes later today.

[Officer Payne]

Update: I installed everything on my fiancée’s computer and the game connected instantly. Made me think it was in fact a network issue on my end and something was blocking the connection (even though I tried using my phone as a hotspot and used a VPN too). I decided to “borrow” the SSD I had installed the game on in her PC, came home, hooked it up to mine and what do you know…after some seconds it got past the “waiting for update” screen. But, I got excited too early.. it went through the next few things like blueprints and player stats, but got stuck on “updating playlists” and threw a new error: DOHOK RESORT. A quick search of Reddit and YouTube and I found lots of people had struggled with this in the past and the suggested solutions all had to do with network just like the error I first had. I called my internet service provider and they were clueless about any issues/changes on their end that would cause this. As a last resort, I did a completely fresh Windows install and bingo! The issue was fixed. I was able to connect and update using my same network I’ve always used. This leads me to believe that there was a corrupt windows update that did not get installed properly. There was a windows update two days before I ran into the error and that was the only software change that was made on the PC that week. So, long story short, if anyone runs into the HILLCAT or DUHOK RESORT error codes on PC, the quickest and easiest way to fix it may be to just do a fresh OS install. As inconvenient and painful as that may be, it is effective.