Restarts PC - SOLVED

[Jinn-Gon Qui]

So I just finished building a new PC with the R7 5700X and RX 6650 XT. Simply when I run the game, the PC crashes and restarts.

[Spaceman]

There is not enough information here to diagnose the problem, but the game is not causing it.

[Jinn-Gon Qui]

Originally posted by Spaceman:

There is not enough information here to diagnose the problem, but the game is not causing it.

What additional information would you require in order to determine the cause of the problem?

The PC is updated with all the drivers, I tested different games which displayed zero issues, no BSOD, and specifically for MWII I tried running the game in safe mode and not, which still crashed the PC. Although it did verify 14 files, the game now doesn't seem to run at all. So I can reinstall it to see if that fixes any issues...

[Count Istvan Teleky]

Originally posted by Jinn-Gon Qui:

So I just finished building a new PC with the R7 5700X and RX 6650 XT. Simply when I run the game, the PC crashes and restarts.

Update your motherboard BIOS.

[Jinn-Gon Qui]

Originally posted by Count Istvan Teleky:

Originally posted by Jinn-Gon Qui:

So I just finished building a new PC with the R7 5700X and RX 6650 XT. Simply when I run the game, the PC crashes and restarts.

Update your motherboard BIOS.

Reminds me that I should check the current version beforehand. On that note, after reinstalling the game, it's still crashing the PC. At a second attempt, it crashed right when the "safe mode" pop-up message appeared.

[Spaceman]

Originally posted by Jinn-Gon Qui:

Originally posted by Spaceman:

There is not enough information here to diagnose the problem, but the game is not causing it.

What additional information would you require in order to determine the cause of the problem?

Lots. It's a new PC, correct? First thing you should do with a new build, after installing OS, is update BIOS and make sure everything is stable, such as RAM and CPU timing. Do not initiate with an overclock or XMP going, and make sure everything runs stable without it before turning that stuff on. It could be a thermal throttling issue due to poor thermal paste application, a poor seal between the cooler and the CPU, or other issues.

I'm not familiar with AMD cards but apparently the game can have issues with them. I highly doubt, however, that it's going to be causing a restart. You say you've got the latest drivers, so we can put graphics at the bottom of the pile for now. Restarts like this, I always start with RAM. One thing I check for with new builds is that the RAM is in the correct slots, which should normally be, for two sticks, the second and fourth RAM slots, in dual channel mode. If this is all fine, I might try running a simple POST configuration with only the most basic stuff to get everything working: CPU, GPU, one hard drive, and one stick of RAM in the second slot, and see if everything works with just that before adding everything else.

Diagnosing problems with a new build is not easy to do without being hands on with the system itself, so there's probably not a heck of a lot I can do to help. All I know is, my biggest problem with my own new build not long ago was definitely PEBKAC. I had no picture to the monitor and couldn't figure out why. I tried reseating GPU, moving drives and trying a POST config, nothing. After about an hour of fiddling, I finally realised what the problem was: the DP cable wasn't all the way into the port in the monitor.

That was it. Sometimes, it's something small and silly that you laugh at yourself for later, but I couldn't tell you with any degree of confidence what your problem is without really getting hands on, I'm sorry.

[p00se2]

Originally posted by Jinn-Gon Qui:

Simply when I run the game, the PC crashes and restarts.

tried running OTHER games ?

checked every cable and connection ?

[1MantisPhoenix]

Do you have ryzen controller installed?

[Jinn-Gon Qui]

Originally posted by Spaceman:

Lots. It's a new PC, correct? First thing you should do with a new build, after installing OS, is update BIOS and make sure everything is stable, such as RAM and CPU timing. Do not initiate with an overclock or XMP going, and make sure everything runs stable without it before turning that stuff on. It could be a thermal throttling issue due to poor thermal paste application, a poor seal between the cooler and the CPU, or other issues.

Didn't even think about the BIOS in the first place... The game crashed with XMP turned on and it's still crashing when turned off. I suppose that makes sense. To my surprise, the current BIOS version is the third version from August, 2020. I suppose I should just update to the latest BIOS version (WHICH funny enough, the latest update was released literally yesterday, when I built the PC)?

Originally posted by Spaceman:

I'm not familiar with AMD cards but apparently the game can have issues with them. I highly doubt, however, that it's going to be causing a restart. You say you've got the latest drivers, so we can put graphics at the bottom of the pile for now. Restarts like this, I always start with RAM. One thing I check for with new builds is that the RAM is in the correct slots, which should normally be, for two sticks, the second and fourth RAM slots, in dual channel mode. If this is all fine, I might try running a simple POST configuration with only the most basic stuff to get everything working: CPU, GPU, one hard drive, and one stick of RAM in the second slot, and see if everything works with just that before adding everything else.

Initially, I did insert the memory to the incorrect slots. But now it seems it's not the issue anymore, even after inserting to the right slots.

Originally posted by Spaceman:

Diagnosing problems with a new build is not easy to do without being hands on with the system itself, so there's probably not a heck of a lot I can do to help. All I know is, my biggest problem with my own new build not long ago was definitely PEBKAC. I had no picture to the monitor and couldn't figure out why. I tried reseating GPU, moving drives and trying a POST config, nothing. After about an hour of fiddling, I finally realised what the problem was: the DP cable wasn't all the way into the port in the monitor.

That kinda happened to me, and just like your case, turns out that the HDMI cable wasn't connected all the way. So it wasn't a GPU problem, thankfully.

Originally posted by Spaceman:

That was it. Sometimes, it's something small and silly that you laugh at yourself for later, but I couldn't tell you with any degree of confidence what your problem is without really getting hands on, I'm sorry.

No problem! I'll get into updating the BIOS and then see if anything particularly for MWII improves.

[Jinn-Gon Qui]

Originally posted by p00se2:

Originally posted by Jinn-Gon Qui:

Simply when I run the game, the PC crashes and restarts.

tried running OTHER games ?

checked every cable and connection ?

Any other games I've checked ran without issues and every cable is properly connected.

Originally posted by 1MantisPhoenix:

Do you have ryzen controller installed?

I installed the AMD Software: Adrenalin Edition.

[A JBL speaker]

Originally posted by Jinn-Gon Qui:

I installed the AMD Software: Adrenalin Edition.

This wouldn't cause this. That's one thing down. I use AMD software as well with 0 issues.

[Jinn-Gon Qui]

Originally posted by SirVel:

Originally posted by Jinn-Gon Qui:

I installed the AMD Software: Adrenalin Edition.

This wouldn't cause this. That's one thing down. I use AMD software as well with 0 issues.

Is it the correct software, regardless? I actually didn't download the AMD Ryzen Master.

[A JBL speaker]

Originally posted by Jinn-Gon Qui:

Originally posted by SirVel:

This wouldn't cause this. That's one thing down. I use AMD software as well with 0 issues.

Is it the correct software, regardless? I actually didn't download the AMD Ryzen Master.

If you mean for the GPU, yes. Ryzen Master itself is for the CPU (You can overclock the CPU in AMD"s Adrenalin software but Ryzen Master is just better for that.)

[Jinn-Gon Qui]

Originally posted by SirVel:

Originally posted by Jinn-Gon Qui:

Is it the correct software, regardless? I actually didn't download the AMD Ryzen Master.

If you mean for the GPU, yes. Ryzen Master itself is for the CPU (You can overclock the CPU in AMD"s Adrenalin software but Ryzen Master is just better for that.)

Gotcha!

[Jinn-Gon Qui]

UPDATE: after updating the BIOS to a newer version (that supports the CPU in hand), the game started to run.

[1MantisPhoenix]

Excellent news :) Welcome aboard! :D