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you are so wrong mate. Thats exactly how shadow ban works. after a few players reported you in a lapse of time, the system put you on shadow ban, so a human review it manually and if they don't see anything wrong, you are clear to play again in normal lobby's.
where i mention that just one player can make it happen? but 4 or 5 players in the same match or a few players in consecutive matches can make it happen.
i have been clear to play after a shadowban week 3 times, so i know why and how it works by now.