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The most common issue, and I know you don't want to hear this, is user error. I would utilize google and attempt to trouble shoot on your own. You never know what you might learn. Good luck.
Go in steam, settings, download, change download region. It often fixes slow download speeds if its a steam problem. Try different ones till you have a decent speed.
Zito Media, which is AS26801, shares quite a few IX with AS57976, which is Blizzard.
According to PeeringDB they share DE-CIX Dallas and New York, as well as Equinix San Jose. These are Internet Exchanges and Peering Points. If you can create a mtr with WinMTR from your computer, you could check which peering point you are taking on your route to Blizzard. Just check open connections with netstat and check which IP comes back as Blizzard. Then you can mtr to it. I suggest using TCP with poirt 443 and not ICMP, as this reflects the router better for downloads. Hashing algorithms use port and IP for determining the route within a network for load balancing, additionally to BGP.
As your ISP has only 10G uplinks at some peering points, I would wager that those are well filled these days, as many people want to download Call of Duty. Uplink speed, or rather actual quality, is not only determined by the speed of your home internet, but also by the uplinks a network has. It is also possible that they are getting the traffic via transit (Lumen, Cogent, Telia/Arelion for example), in which case I cannot tell their uplink speed.
All you can do is call your service provider and tell them that you are not satisfied and tell them why. Maybe they want to work on private interconnect with some of the larger networks, such as Blizzard.
If you have any questions about this feel free to ask, I am network administrator in an AS that operates in Europe and the United States, with an own backbone.