steam doesnt accept my refund request, what should I do?

[horras87]

I pre-purchased this game in June. now after playing the beta and campaign I found out it is not what I paid for, so I requested a refund. but steam support says:

"We have reviewed your refund request.

We are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
Call of Duty®: Modern Warfare® II - Playtime: More than 2 hours (including family sharing)

Purchased: Jun 8 +03


Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.

To learn more about the refund process, please visit https://store.steampowered.com/steam_refunds/"





meanwhile on the steam refund rules page it is mentioned that :"When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date."

please help. i have sent refund request 2 times and their answer was the same, like it was generated by a bot. what should I do?

[SeAsTaR]

"I thought it was ok to play the campaign and then refund it since it was early access".
It is not ok to finish a game and then refunding it, that is basically stealing. Oh well, glad they didn't refund you. Battlefield 2042 was a different story that game got released broken and steam made an exception to it.
Plus you also mentioned that you refunded other games after playing them during early access, so this isn't your first time to try to cheat someone.

[horras87]

引用自 SeAsTaR：

引用自 horras87：

I pre-purchased this game in June. now after playing the beta and campaign I found out it is not what I paid for, so I requested a refund. but steam support says:

"We have reviewed your refund request.

We are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
Call of Duty®: Modern Warfare® II - Playtime: More than 2 hours (including family sharing)

Purchased: Jun 8 +03


Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.

To learn more about the refund process, please visit https://store.steampowered.com/steam_refunds/"





meanwhile on the steam refund rules page it is mentioned that :"When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date."

please help. i have sent refund request 2 times and their answer was the same, like it was generated by a bot. what should I do?

It took almost 20 hours of playing and completing the game to figure out that you didn't like it? Umm, sounds like you were trying to commit fraud, I can figure out if I like a game or not in less than 1 hour.

Also, it seems like you refund a lot of games by abusing the early access things, which is also why you got refused a refund.

I dont do that at all.I dont even preorder games, usually. but if I did that it wasnt really abusing things, its just testing a game to see if it is really worth the price or not.

[horras87]

引用自 SeAsTaR：

"I thought it was ok to play the campaign and then refund it since it was early access".
It is not ok to finish a game and then refunding it, that is basically stealing. Oh well, glad they didn't refund you. Battlefield 2042 was a different story that game got released broken and steam made an exception to it.
Plus you also mentioned that you refunded other games after playing them during early access, so this isn't your first time to try to cheat someone.

Can you show me where did I say that?

[SeAsTaR]

引用自 horras87：

引用自 SeAsTaR：

"I thought it was ok to play the campaign and then refund it since it was early access".
It is not ok to finish a game and then refunding it, that is basically stealing. Oh well, glad they didn't refund you. Battlefield 2042 was a different story that game got released broken and steam made an exception to it.
Plus you also mentioned that you refunded other games after playing them during early access, so this isn't your first time to try to cheat someone.

Can you show me where did I say that?

"because I am eligible to request a refund. Why? because Its EARLY ACCESS campaign. and steam refunds all early access games without any question.( or at least it used to be that way)"

That implies that you have done it before.

[LazyPanda]

So let me get it straight you bought the game finished the campaign and you still want Refund, WTF man? people like you are the reason that players in games with real issues are getting ignored

[horras87]

引用自 SeAsTaR：

引用自 horras87：

Can you show me where did I say that?

"because I am eligible to request a refund. Why? because Its EARLY ACCESS campaign. and steam refunds all early access games without any question.( or at least it used to be that way)"

That implies that you have done it before.

that does not show anything. Its a common rule of steam refund system. like, if you know that pirating games are not illegal in some countries, does that make you a pirate?

[horras87]

引用自 LazyPanda：

So let me get it straight you bought the game finished the campaign and you still want Refund, WTF man? people like you are the reason that players in games with real issues are getting ignored

your multi-billioner company's service and support is trash because of people like me? no, its because they dont care about their customers at all

[easymoneysniper]

yep

[Dev]

You have 18.5 hours played, you're ♥♥♥♥♥♥.

[PBR]

Dudes really out here playing a whole ass game than expecting a refund. Gaming's screwed lmfao.

[Kitt 🌟 Stargazer]

You do nothing, you won't be getting a refund now

[NeverNervous]

You played the game for well over the refund period of 2 hours. You should have stopped and refunded the game instead of keep playing

[Glaicer]

LOL dude wanted to scam Bobby.

Refund above 2hrs mark (we are pre-orded chads = early access adopters) only possible if game broken even after few patched within 2 weeks after release (i heard mates with 40hrs of 2042 managed to get refund). But you completed campaign so... nope)) Enjoy multiplayer with us.

[Fortie]

Stop talking about BF2042, it was super broken, glitchy game and refunds were possible only coz' of EA.
This scammy troll just wanted to play for free, nothing more .. But also he tried :D

[TheLoneOwl]

You should try not to abuse the system and suck it in for this time.
Asking for a refund after finishing the campaign and playing 18 hours sound a bit like you are trying to get content for free;
I can guarantee you with 2 hours of playtime (enough to give you an idea about a story that lasts around 8) you would have got the refund.